10 Best Aged Care Transport Providers in Melbourne

Aged care transport in Melbourne typically costs $35-$60/hour plus km (vehicle provided) per hour plus a per-kilometre charge for distance. The hourly rate covers the driver's time from pickup to drop-off, while the kilometre rate applies to actual road distance. Some providers also include a booking or administration fee.

For Home Care Package holders, transport to medical appointments and community activities is a common included service. The cost comes out of your package budget, so you do not pay out of pocket as long as funding remains. CHSP does not typically fund ongoing transport independently, but some local programs operate subsidised transport for older Australians.

Accessible vehicle rates are higher than standard rates due to specialised equipment such as ramps, hoists, and wheelchair tie-downs. If you use a mobility aid, confirm with the provider that their vehicles can accommodate it.

Weekend, evening, and public holiday rates apply on top of the base rate. For regular trips such as weekly medical appointments, comparing providers on both hourly and per-kilometre rates helps you understand the true ongoing cost.

Aged care transport in Melbourne can be funded through several programs. The right option depends on your current funding approvals and care plan.

Home Care Package (HCP): Transport to appointments, shopping, social activities, and community outings is covered under many Home Care Package care plans. Your package coordinator arranges the service and manages payment from your package budget. Level 2 to 4 packages typically have enough budget to cover regular transport needs. Your coordinator can advise on how much of your budget to allocate.

Commonwealth Home Support Programme (CHSP): CHSP does not have a dedicated transport category, but some CHSP providers offer limited transport assistance as part of their broader services, particularly for medical appointments. Availability varies by region. Check with your local CHSP provider or My Aged Care to see what is available in Melbourne.

Department of Veterans' Affairs (DVA): Veterans may be eligible for reimbursement of travel costs to medical appointments under the DVA transport assistance scheme. Some veterans can also access funded door-to-door transport services. Contact DVA on 1800 838 372 for details on what applies to your card type and health needs.

Private payment: Any aged care transport provider can be booked privately without funding approval. This is useful for one-off trips, for clients whose package budget is limited, or for those who have not yet received a package level that covers transport.

Senior transport services and elderly transport providers in Melbourne offer door-to-door assistance for older Australians who can no longer drive or who need help getting to appointments, activities, and social engagements safely. Services are adapted to your mobility level and any assistance you need boarding or alighting the vehicle.

When making a booking, you will need to provide pickup and drop-off addresses, appointment times, and any mobility aids you use. If you require a wheelchair-accessible vehicle or need the driver to assist you at the destination such as waiting or accompanying you inside, say so at the time of booking so the right vehicle and driver can be allocated.

Drivers working in aged care transport should be experienced with older passengers, patient, and trained in manual handling if physical assistance is required. A good driver will arrive on time, confirm your identity, help you into the vehicle safely, and not rush you at either end of the trip.

For regular appointments, many providers offer recurring bookings. Confirm the cancellation policy before setting up a recurring schedule, as short-notice cancellations often incur a fee. If your appointment time changes frequently, look for a provider with flexible scheduling and low cancellation penalties.