Original Carevo data
How quickly care requests connect with a provider
A benchmark from 16,231 provider connections made through Carevo. It measures time to the first provider accepting a connection—not time until assessment, appointment, or care begins.
Data reviewed 26 August 2026 · Methodology version 1.0
Connections analysed
16,231
Connected within 1 hour
71%
Connected within 24 hours
90%
Response benchmark by service
Only service groups with at least 50 claimed connections appear below. A faster platform connection does not imply better care quality or immediate capacity.
| Service requested | Connections | Median | Within 24h |
|---|---|---|---|
| Community access | 1,497 | 1 min | 91% |
| Support coordination | 1,157 | 1 min | 92% |
| Supported independent living | 927 | 1 min | 92% |
| Respite | 718 | 2 min | 88% |
| Support workers | 123 | 3 min | 95% |
| Nursing care | 883 | 4 min | 91% |
| Personal care | 4,148 | 5 min | 90% |
| Domestic assistance | 3,955 | 6 min | 89% |
| Transport | 1,227 | 6 min | 92% |
| Allied health | 1,155 | 9 min | 89% |
| Social support | 178 | 9 min | 95% |
| Meal preparation | 673 | 10 min | 89% |
| Supported independent living | 76 | 10 min | 89% |
| Other | 248 | 11 min | 90% |
| Household tasks | 145 | 11 min | 92% |
| Plan management | 77 | 11 min | 99% |
| Therapy | 2,394 | 12 min | 90% |
| Gardening and maintenance | 675 | 20 min | 82% |
| Cleaning | 179 | 20 min | 93% |
| Gardening | 103 | 20 min | 89% |
| Specialist Disability Accommodation | 51 | 20 min | 84% |
| Respite care | 112 | 21 min | 94% |
| Home Modifications | 64 | 36 min | 84% |
| Podiatry | 58 | 43 min | 81% |
| Behaviour support | 53 | 45 min | 91% |
| Equipment Hire | 519 | 53 min | 78% |
| Occupational therapy | 68 | 75 min | 78% |
Response benchmark by state
State results include all service types and suppress samples below 30 connections. Different service mixes and provider coverage make state comparisons descriptive, not league tables.
| State | Connections | Median | Within 1h | Within 24h |
|---|---|---|---|---|
| New South Wales | 5,112 | 6 min | 72% | 90% |
| Victoria | 4,767 | 3 min | 76% | 91% |
| Queensland | 3,076 | 8 min | 67% | 88% |
| Western Australia | 1,676 | 7 min | 70% | 89% |
| South Australia | 1,197 | 6 min | 68% | 89% |
| Australian Capital Territory | 179 | 16 min | 60% | 79% |
| Tasmania | 178 | 49 min | 52% | 82% |
| Northern Territory | 46 | 27 min | 65% | 85% |
How the benchmark is calculated
Unit: a Carevo lead notification marked as connected, with a creation timestamp and a connection timestamp. The elapsed time is the difference between those timestamps.
Aggregation: approximate median elapsed minutes and the share at or below 60 minutes and 1,440 minutes. Invalid negative durations and durations above 100,000 minutes are excluded.
Thresholds: this report requires at least 50 observations for a service and 30 for a state. The source template uses a 30-observation minimum where a service-level value appears on a directory page.
Limitations: Carevo is a growing connection platform, not a population sample. A connection means a provider chose to receive the contact details; it does not prove availability, eligibility, assessment, appointment, or service delivery.
Families never pay Carevo. Providers pay a subscription to connect with families, with no commission or paid ranking. How Carevo works
Review and corrections
This page is regenerated from the platform data snapshot and reviewed when the snapshot changes. To report a suspected error, use the contact form and include this page URL. Material corrections will be dated here.
Correction log: no material corrections recorded. First published and reviewed 26 August 2026.
Suggested citation: Carevo, Australian Care Provider Response Time Benchmark, data through 26 August 2026.