Assistive Technology and Home Modifications (AT-HM) Scheme
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The AT-HM Scheme funds equipment and home modifications in three tiers, up to $500, $2,000 or $15,000 a year, and sits on top of your quarterly Support at Home budget rather than inside it.
Find AT-HM Scheme providers near you
- 1,748+ home modification and equipment providers across Australia
- Equipment and home modifications under Support at Home
- Free. One request, providers contact you.
Funding Pathway Guide
Answer four questions to see which funding pathway usually applies, and what to do next. This is a guide, not an eligibility assessment.
What is the AT-HM Scheme?
The Assistive Technology and Home Modifications Scheme, a separate Support at Home funding pool for equipment and home changes, split into three tiers: Low up to $500, Medium up to $2,000 and High up to $15,000 a year, with more possible in complex cases. It began on 1 November 2025 alongside Support at Home (Department of Health and Aged Care, 2025).
Home Modification And Equipment providers in Australia
Showing 10 of 1,748 home modification providers·How we chose these
NDIS registered · Aged care provider Serves Darlinghurst + 29 other areas in NSW
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care Package
- Registered for
- Specialist behaviour support, early childhood supports
- Team includes
- Occupational Therapist, Podiatrist, Social Worker
- Often enquired about
- Dementia, mobility impairment
About Golden Age
Golden Age is in the top 10 for home modification and equipment in Australia because they have 3 Carevo connections for this service and accept Support at Home funding. Based in Darlinghurst, New South Wales, they are registered for 4 types of NDIS support. They most often accept Carevo enquiries about home modifications and allied health. Most enquiries to them come from families and carers. How we rank
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Therapeutic Supports · Exercise Physiology and Physical Wellbeing Activities · Early Childhood Supports · Specialist Behaviour Support
- Registered aged care provider in government register data copied by Carevo; check the current entry on My Aged Care
- Business address on file
CarePro
NDIS registered Serves Frankston South + 78 other areas in VIC
- 4.2 on Google (5 reviews, Oct 2026)
- Usually accepts enquiries within 2 hours
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care PackagePrivate
- Registered for
- High-intensity daily personal activities, high-needs community nursing
- Often enquired about
- Vision impairment, dementia, post-stroke care, falls prevention
About CarePro
CarePro is in the top 10 for home modification and equipment in Australia because they have 2 Carevo connections for this service and accept CHSP and Support at Home funding. They are an NDIS registered provider serving Frankston South, Victoria. Their most frequently accepted Carevo enquiries concern personal care and social support. Most enquiries to them come from participants directly. They also offer home modifications and psychosocial recovery coaching. How we rank
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance with travel/transport arrangements · Community nursing care for high needs · Specialist Disability Accommodation · High Intensity Daily Personal Activities · Daily Personal Activities · Participation in community/social and civic activities · Assistance with daily life tasks in a group or shared living arrangement · Development of daily living and life skills · Innovative Community Participation · Household tasks
- Business address on file
NDIS registered Serves Engadine + 21 other areas in NSW
- Usually accepts enquiries within an hour
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- PrivateHome Care Package
- Registered for
- High-intensity daily personal activities, high-needs community nursing
About L.A ReSolutions Healthcare Services
L.A ReSolutions Healthcare Services is in the top 10 for home modification and equipment in Australia because they accept Support at Home funding. They are an NDIS registered provider in Engadine, New South Wales. Their most frequently accepted Carevo enquiries concern personal care and social support. Most enquiries to them come from families and carers. They accept both NDIS and aged care funding. How we rank
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
High Intensity Daily Personal Activities · Development of daily living and life skills · Assistance with travel/transport arrangements · Participation in community/social and civic activities · Community nursing care for high needs · Home Modifications · Group and Centre Based Activities · Daily Personal Activities · Household tasks · Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Innovative Community Participation · Specialist Disability Accommodation · Assistance with daily life tasks in a group or shared living arrangement · Assistance to access and/or maintain employment and/or education · Exercise Physiology and Physical Wellbeing Activities
- Business address on file
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NDIS registered Serves Canley Vale
- Receiving Carevo enquiries
- Active on Carevo this month
- Funding accepted
- Home Care PackagePrivate
- Often enquired about
- Dementia, mobility impairment
About CN Premium Care Services
CN Premium Care Services is in the top 10 for home modification and equipment in Australia because they have 2 Carevo connections for this service. Based in Canley Vale, New South Wales, they are registered for 9 types of NDIS support. They most often accept Carevo enquiries about cleaning and personal care. They also offer home modifications. How we rank
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance with travel/transport arrangements · Household tasks · Assistance with daily life tasks in a group or shared living arrangement · Participation in community/social and civic activities · Innovative Community Participation · Daily Personal Activities · Development of daily living and life skills · Group and Centre Based Activities
- Business address on file
NDIS registered · Aged care provider Serves Parramatta + 27 other areas in NSW
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care Package
- Registered for
- High-intensity daily personal activities, specialist behaviour support
- Team includes
- Disability Support Worker
- Often enquired about
- Dementia, mobility impairment
About Altido Consulting Services
Based in Parramatta, New South Wales, Altido Consulting Services is an NDIS registered and aged care approved provider. Cleaning and personal care are among the services named in their accepted Carevo enquiries. They also offer accommodation support.
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Assistance with travel/transport arrangements · Household tasks · Participation in community/social and civic activities · Specialist Behaviour Support · Home Modifications · Innovative Community Participation · Development of daily living and life skills · Early Childhood Supports · Specialist Disability Accommodation · High Intensity Daily Personal Activities · Daily Personal Activities · Community nursing care for high needs · Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Exercise Physiology and Physical Wellbeing Activities · Therapeutic Supports · Group and Centre Based Activities · Assistance with daily life tasks in a group or shared living arrangement · Plan Management · Support Coordination
- Registered aged care provider in government register data copied by Carevo; check the current entry on My Aged Care
- Business address on file
NDIS registered · Aged care provider Serves Craigieburn + 22 other areas in VIC
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care PackagePrivate
- Registered for
- High-intensity daily personal activities, high-needs community nursing
- Team includes
- Cleaner, Disability Support Worker, Registered Nurse
- Often enquired about
- Dementia, post-stroke care, arthritis
About Miracle Health Services
Miracle Health Services is in the top 10 for home modification and equipment in Australia because they accept CHSP and Support at Home funding. Based in Craigieburn, Victoria, they are registered for 11 types of NDIS support. They most often accept Carevo enquiries about personal care and cleaning. How we rank
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Accommodation/Tenancy Assistance · Assistance with daily life tasks in a group or shared living arrangement · Daily Personal Activities · High Intensity Daily Personal Activities · Household tasks · Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance with travel/transport arrangements · Participation in community/social and civic activities · Innovative Community Participation · Community nursing care for high needs · Support Coordination
- Registered aged care provider in government register data copied by Carevo; check the current entry on My Aged Care
- Business address on file
NDIS registered Serves Parramatta + 44 other areas in NSW
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care PackagePrivate
- Registered for
- Early childhood supports, high-needs community nursing
- Team includes
- Physiotherapist
- Often enquired about
- Vision impairment, post-stroke care, mobility impairment
About Enable Community
Based in Parramatta, New South Wales, Enable Community is registered for 22 types of NDIS support. They most often accept Carevo enquiries about personal care and support coordination. They also offer advocacy and occupational therapy.
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance to access and/or maintain employment and/or education · Assistance with daily life tasks in a group or shared living arrangement · Assistance with travel/transport arrangements · Assistive Equipment for Recreation · Assistive Products for Household Tasks · Assistive Products for Personal Care and Safety · Communication and Information Equipment · Community nursing care for high needs · Customised Prosthetics · Daily Personal Activities · Development of daily living and life skills · Early Childhood Supports · Exercise Physiology and Physical Wellbeing Activities · Group and Centre Based Activities · Home Modifications · Household tasks · Innovative Community Participation · Participation in community/social and civic activities · Personal Mobility Equipment · Plan Management · Therapeutic Supports
- Business address on file
NDIS registered Serves Balwyn North + 40 other areas in VIC
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care PackagePrivate
- Registered for
- Specialist behaviour support, early childhood supports
- Team includes
- Occupational Therapist, Physiotherapist
- Often enquired about
- Dementia, mobility impairment
About Apex Health Professionals
Apex Health Professionals is an NDIS registered provider in Balwyn North, Victoria. Their most frequently accepted Carevo enquiries concern support coordination and allied health. They also offer occupational therapy.
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Innovative Community Participation · Early Childhood Supports · Group and Centre Based Activities · Assistance to access and/or maintain employment and/or education · Assistance with daily life tasks in a group or shared living arrangement · Support Coordination · Daily Personal Activities · Assistance with travel/transport arrangements · Specialist Behaviour Support · Therapeutic Supports · Home Modifications · Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Household tasks · Participation in community/social and civic activities · Development of daily living and life skills
NDIS registered Serves Bonnet Bay + 23 other areas in NSW
- Receiving Carevo enquiries
- Active on Carevo this month
- Funding accepted
- Home Care PackagePrivate
- Registered for
- High-intensity daily personal activities, high-needs community nursing
- Often enquired about
- Mobility impairment
About Ginkgo Care
Based in Bonnet Bay, New South Wales, Ginkgo Care is registered for 14 types of NDIS support. They also offer physiotherapy. They most often accept Carevo enquiries about personal care and cleaning. They accept both NDIS and aged care funding.
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance to access and/or maintain employment and/or education · Assistance with daily life tasks in a group or shared living arrangement · Assistance with travel/transport arrangements · Community nursing care for high needs · Daily Personal Activities · Development of daily living and life skills · Group and Centre Based Activities · High Intensity Daily Personal Activities · Home Modifications · Household tasks · Innovative Community Participation · Participation in community/social and civic activities · Therapeutic Supports
- Business address on file
B2J Care
NDIS registered Serves Hillsdale + 47 other areas in NSW
- Receiving Carevo enquiries
- Active on Carevo this week
- Funding accepted
- Home Care PackagePrivate
About B2J Care
Based in Hillsdale, New South Wales, B2J Care is registered for 10 types of NDIS support. They most often accept Carevo enquiries about gardening and transport.
How this listing is sourced
- Registered for with the NDIS Quality & Safeguards Commission
Daily Personal Activities · Innovative Community Participation · Household tasks · Assistance with daily life tasks in a group or shared living arrangement · Development of daily living and life skills · Assistance in Coordinating or Managing Life Stages, Transitions and Supports · Assistance with travel/transport arrangements · Home Modifications · Participation in community/social and civic activities · Group and Centre Based Activities
- Business address on file
Not finding the right match?
Leave your details and we'll connect you with Home Modification And Equipment providers in Australia. Ask each provider about current availability.
No login. No spam. We text or email when a match is ready.
Families never pay Carevo. Providers pay a subscription to connect with families, with no commission or paid ranking. How Carevo works
Activity figures describe Carevo enquiries, not appointments or care quality. Acceptance timing excludes unclaimed enquiries. Confirm current capacity directly. Measurement period and method.
How we rank providers
Rankings in Australia use directory relevance and observable activity on Carevo: service match, distance, register-sourced status fields, whether an enquiry can reach the provider, and recent response and connection activity. Rankings are recalculated daily. They do not assess care quality or recommend a provider.
- How this list is built. Providers shown here offer home modifications.
- Activity on Carevo. We measure recent actions such as connecting on an enquiry, opening its contact details, responding, and an inquirer reporting whether a connection helped. These are platform activity signals, not an assessment of the support delivered.
- Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
- Register-sourced status. NDIS registration fields come from the NDIS Commission provider register. Aged care approval fields come from the My Aged Care register. These statuses are ranking inputs, not Carevo endorsements, and you should confirm the current register entry before choosing a provider.
- Carevo enquiries. Providers who have paused requests from us are moved down among providers with the same relevance. They stay visible and are marked as not receiving Carevo enquiries.
- Recent activity. Providers active on Carevo recently (a connection, a login, or a profile update) get a small boost, the same signal shown as "Active this week" on their card. It is deliberately small: stronger relevance and condition evidence outweigh a recent login.
- Local presence. Providers confirmed in Australia rank above those covering only the broader region.
What the enquiries status means
It answers one question: would a request sent through Carevo today actually reach them? It is not a rating, it is not about the provider's books, and it is not a statement about their capacity, their waiting list, or the quality of their care.
- Receiving
- At least one contact on their account is set up to receive new requests from us, and someone has signed in recently enough for us to say a person is there.
- Not receiving
- Every contact on the account has unsubscribed or paused, so we have no way to pass an enquiry on.
- No status shown
- We cannot tell either way, so we say nothing rather than label the provider. The account is set to receive enquiries, but nobody has signed in recently, or there are no contact details on file. It is not a negative mark, and most listings sit here.
A provider who is not receiving our enquiries may well be taking new clients directly. Providers set this themselves and can turn it back on at any time from their Carevo account or from any email we send them. Providers not receiving our enquiries are moved down the list and never hidden. It is refreshed daily, so a provider who resumes, or signs in, reappears within a day.
What the Carevo activity rating means
The Strong activity rating describes how a provider behaves on Carevo, not the care they deliver.
- Where it starts
- Every provider starts at a baseline of 50.
- What moves it
- Enquiries from the last 90 days. The strongest positive is a care seeker naming that provider as the one who helped them. The clearest negative is connecting on an enquiry and never opening the contact details.
- How it is kept honest
- Recalculated daily from scratch, shown only above the baseline and only with at least two scored signals, and removed automatically when either stops being true. It cannot be purchased.
It is not an endorsement, a recommendation, or an assessment of care quality, and we do not screen providers for complaints. Complaints are handled by the NDIS Commission and the Aged Care Quality and Safety Commission. See the full activity rating methodology.
1,748
matched providers
35,248
providers nationally
Where to find AT-HM scheme
Providers listed
1,748
States with coverage
8
Provider density by state
New South Wales
599
Victoria
462
Queensland
321
Western Australia
137
South Australia
137
Tasmania
37
Northern Territory
29
Australian Capital Territory
26
How to check a provider's credentials
Carevo shows register-sourced status fields and links you to the official Australian registers so you can confirm the current entry yourself. Here is what each listing shows and where to check it. A listing on Carevo is not an endorsement.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
The aged care approval label is sourced from the Australian Government's My Aged Care provider register. Confirm the current entry and the services listed there before choosing a provider.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHome Modification And Equipment Providers at a glance
- Funding
- Support at Home AT-HM Scheme (3 funding tiers)
- Availability
- Subject to assessment
- Wait Time
- Confirm current availability and a start date directly with the provider
- Cost
- Tiers up to $500, $2,000 or $15,000 per year
- Acceptance (all services)
- 4 minutes
How much does home modification and equipment providers cost in Australia?
Home Modification And Equipment Providers in Australia typically costs Tiers up to $500, $2,000 or $15,000 per year. Actual rates vary by provider, funding type, and the level of support required.
How to pay for home modification and equipment providers
Funding options include Support at Home. Eligibility depends on your assessment and plan.
What is the AT-HM Scheme?
The Assistive Technology and Home Modifications (AT-HM) Scheme is a separate Support at Home funding pool for equipment and home changes, split into three tiers: Low (up to $500), Medium (up to $2,000) and High (up to $15,000) a year. It sits outside your regular quarterly Support at Home budget (Department of Health and Aged Care, 2025). The scheme began on 1 November 2025 alongside the wider Support at Home program, which replaced Home Care Packages for new participants on the same date. The split is simple: the quarterly budget pays for services such as personal care and cleaning, while the AT-HM Scheme pays for things, meaning walkers, shower chairs, grab rails, ramps and bathroom modifications.
How to choose a provider for this service
The list above is ranked using the criteria explained in the methodology above it. For AT-HM work, four checks narrow it further.
Registration. Confirm the provider’s occupational therapist is AHPRA registered, since Tier 2 and Tier 3 claims need an OT assessment before any quote is approved.
Carevo measures whether a provider accepts an enquiry, not when care starts or a practitioner contacts you. Confirm current capacity and a start date directly. How Carevo measures enquiry acceptance.
Pricing transparency. Ask for a written quote against the relevant tier cap, and confirm whether the OT assessment fee and any tradesperson quotes are itemised separately or bundled into the total.
Coverage. Carevo lists 4,325 aged care providers nationally, but AT-HM specialists who also handle building work are unevenly spread, so ask whether the provider actually visits your suburb.
Is the AT-HM Scheme paid from my quarterly care budget?
No, and this is the most misunderstood part of the scheme. AT-HM funding is approved on top of the quarterly budget attached to your Support at Home classification, and those classification budgets run from $11,031.56 to $80,294 a year across the eight classifications (Department of Health and Aged Care, 2026). Buying a walker or installing a grab rail does not reduce the care hours your budget can fund, so there is no reason to put off equipment to protect your services. The two pools are approved, tracked and claimed separately.
What are the three tiers, and when do I need a prescription?
Tiers are set by the cost and complexity of the items, not by your care classification. The Low tier covers off-the-shelf products such as walking sticks, shower stools and dressing aids, supplied on the written advice of an assessor or health professional. The Medium tier covers items such as wheeled walkers, pressure cushions and basic rail installations. The High tier covers complex equipment and building work: powered wheelchairs, mobility scooters, ramps and full bathroom modifications, with amounts above $15,000 possible in complex cases. Medium and High tier claims need an assessment and written prescription from a qualified health professional, usually an occupational therapist, before a quote is approved (My Aged Care, 2026).
How do I access the scheme?
Access runs through My Aged Care. You register or request a reassessment, an assessor from the Single Assessment System reviews your needs at home, and any AT-HM tier they approve is recorded on your Notice of Decision. For Medium and High tier items you then need the prescription: book it through occupational therapy at home or arrange a formal assistive technology assessment, and the OT’s report goes to your provider with the supplier quote. Funding is available for around 12 months from approval, with a 60-day claim window afterward, so unused tier amounts lapse (My Aged Care, 2025). If your needs change, ask for a reassessment rather than waiting for the tier to expire.
What does the scheme cover, and what does it not?
Covered: assistive products (mobility aids, bathroom and toilet equipment, bed rails and pressure care, low-vision aids, medication prompts and personal alarms), home modifications (grab rails, handheld showers, step wedges, ramps and bathroom conversions), and the wrap-around work of delivery, fitting, training and repairs. The scheme also supports loaned and refurbished equipment where a suitable item is available, which is often the fastest path. Not covered: general household appliances, gardening and routine home maintenance, renovations any homeowner would carry out regardless of care needs, and items that mainly treat a medical condition, which stay with the health system. Hearing aids sit under the separate Hearing Services Program rather than AT-HM.
What will AT-HM work cost you?
Equipment and home modifications are independence supports under Support at Home, so an income-and-assets-tested co-contribution applies to the goods and building work, while the clinical assessment itself is fully government funded (Department of Health and Aged Care, 2025). The percentage depends on your means assessment, not on the tier. Ask the provider for an itemised quote showing the item price, delivery and installation against your tier cap, then confirm your co-contribution in writing before work starts. Exit fees are banned across Support at Home, and overheads must sit inside the quoted price rather than appear as separate administration charges.
Which funding pays for AT-HM Scheme work, and who qualifies?
The AT-HM Scheme sits within Support at Home and is the only funding stream that pays for it; NDIS participants access equivalent equipment and modifications through their Improved Daily Living or Home Modifications support categories instead (Department of Health and Aged Care, 2025). To qualify, you need to be 65 or older, or 50 or older for Aboriginal and Torres Strait Islander people, and hold an AT-HM tier recorded on your Notice of Decision following a Single Assessment System assessment (My Aged Care, 2025). Older people receiving basic aids through the Commonwealth Home Support Programme keep that arrangement while CHSP continues, which is to at least 1 July 2027, and veterans have separate aids and appliances arrangements under DVA-funded home care.
Availability across Australia
Carevo lists 4,157 aged care providers nationally, of which 494 have recently responded to new client inquiries, with AT-HM specialists concentrated most heavily in NSW, where OT and building trades are easiest to find together. For the equipment side, compare assistive technology for aged care suppliers or equipment hire and sales providers with loan stock; for Tier 2 and Tier 3 building work, compare home modifications and maintenance providers directly.
How the three AT-HM funding tiers work
The Assistive Technology and Home Modifications Scheme sits alongside your Support at Home quarterly budget rather than inside it, which is the single most useful thing to understand about it: spending on equipment does not reduce the budget that pays for your care hours (Department of Health and Aged Care, 2025).
Funding is released in three tiers, and the tier decides how much evidence is needed before anything is ordered.
Low tier, up to $500 a year. Everyday aids: shower stools, raised toilet seats, grab rails, walking sticks, non-slip matting. Written advice from a health professional is generally enough, so this tier moves quickly.
Medium tier, up to $2,000 a year. More substantial equipment and small modifications: wheeled walkers, bed rails, ramps, handrails, bathroom changes. An assessment and a written prescription are needed, usually from an occupational therapist.
High tier, up to $15,000 a year. Major items and structural work: stairlifts, ceiling hoists, powered wheelchairs, full bathroom conversions. Requires an OT assessment, a written prescription and a supplier quote, all approved before purchase.
Two rules catch people out. Funding is available for around 12 months from approval with a 60-day claim window afterwards, so unused amounts lapse rather than accumulate. And splitting a large item across tiers or purchases to stay under a threshold is not permitted.
AT-HM or the NDIS: which applies to you?
You access one system or the other based on your eligibility pathway, never both for the same item.
The AT-HM Scheme is for people in aged care, assessed through My Aged Care and the Single Assessment System. NDIS participants fund equipment and home modifications from Capital Supports instead, with its own thresholds and its own assessment requirements.
The practical difference is the cap. AT-HM’s high tier tops out at $15,000 a year, while NDIS Capital Supports is assessed against what is reasonable and necessary with no equivalent annual ceiling, which is why complex equipment is more readily funded under the NDIS. Someone who turns 65 as an NDIS participant keeps NDIS funding rather than moving across.
How this page is compiled
The provider rankings and figures on this page come from Carevo platform records, including provider registrations, measured response times and coverage, together with the cited official sources. Carevo is an Australian platform that connects families with NDIS and aged care providers. Carevo does not deliver care itself.
Funding sources and checks
Check the current NDIA pricing arrangements and Support at Home program rules for the proposed service. Funding depends on the approved support and available budget; a Carevo listing is not approval. Confirm availability and a start date directly with the provider.
Enquiry Acceptance by State
Time to the first provider accepting enquiry details across all services, not a service-specific response or care start. Unclaimed enquiries are excluded from these timing figures. See response-time methodology
| State | Median acceptance | Accepted enquiries |
|---|---|---|
| VIC | 3 minutes | 7,425 |
| WA | 5 minutes | 2,565 |
| NSW | 5 minutes | 7,614 |
| QLD | 6 minutes | 4,750 |
| SA | 7 minutes | 1,718 |
| ACT | 34 minutes | 259 |
| NT | 42 minutes | 82 |
| TAS | 1 hour 41 min | 284 |
Sorted fastest to slowest by median. Sample 24,697 accepted enquiries platform-wide. The observation period and exclusions are recorded in the linked methodology.
What home modification and equipment providers costs
Tiers up to $500, $2,000 or $15,000 per year
NDIS price limits are national. They do not vary by state or territory, but most items carry higher limits in remote (MMM6) and very remote (MMM7) areas.
Remote areas attract a 40 per cent loading and very remote areas 50 per cent on most priced supports. The plan management monthly fee is flat across all three. A provider may charge less than the limit. Plan-managed and self-managed participants can also use unregistered providers, who set their own rates.
Source: NDIS Pricing Schedule 2026-27 (effective 1 July 2026). Prices are what a provider may charge, not what you will pay: your funding, plan management type and service agreement decide that.
Australian Regulations & Compliance
NDIS providers may be registered with the NDIS Quality and Safeguards Commission, and registered providers comply with the NDIS Practice Standards. Registration is mandatory only for specified supports and circumstances, such as specialist disability accommodation, plan management, and supports involving regulated restrictive practices. Self-managed and plan-managed participants may generally choose registered or unregistered providers; NDIA-managed participants must use registered providers. Aged care services operate under the Aged Care Quality Standards enforced by the Aged Care Quality and Safety Commission. Providers are subject to regular audits and must maintain worker screening in accordance with state and territory requirements. Participants have the right to make complaints, change providers, and access independent advocacy at any time.
Frequently Asked Questions
Does AT-HM funding come out of my Support at Home budget?
What do the three AT-HM tiers cover?
When do I need an OT prescription?
How do I access the AT-HM Scheme?
How quickly do Home Modification And Equipment Providers respond to enquiries?
Need support at home?
Our team is ready to help you or your loved ones.
Who's asking for home modification and equipment providers
Based on 56 real requests families and participants sent through Carevo for home modification and equipment providers in Australia. This is the make-up of that demand, not a measure of how it changes over time.
Also asked for in the same request
- Personal care 14%
- Therapy 9%
- Assistive technology 7%
How people pay for it
- Home Care Package / Support at Home 32%
- NDIS plan-managed 29%
- CHSP 13%
- Aged Care Package 2%
- NDIS agency-managed 2%
Who gets in touch
- Family or carer 34%
- The person themselves 27%
- A support coordinator 16%
- A health professional 5%
How soon they need it
- Within a few weeks 50%
- Needed urgently 29%
- Planning ahead 18%
Percentages are of the 56 requests above and are rounded, so they will not always total 100. Requests can name more than one service, which is why "also asked for" shares overlap. Figures update with each rebuild.
Where home modification and equipment providers is most in demand
Ranked by the enquiries families have actually sent through Carevo for this service, then by how many providers cover the suburb. Every other suburb is one click away through the state guides below.
- Brisbane QLD306 providers
- Sydney NSW235 providers
- Melbourne VIC210 providers
- Central Coast NSW172 providers
- Parramatta NSW119 providers
- Blacktown NSW116 providers
- Liverpool NSW113 providers
- Campbelltown NSW103 providers
- Penrith NSW102 providers
- Bankstown NSW92 providers
- Wollongong NSW86 providers
- Perth WA83 providers
Browse every suburb by state
Sources and content responsibility
Carevo maintains this service guide. The funding and directory wording was checked on 15 September 2026. This is not a clinical review. Confirm a practitioner's qualifications, suitability, fees and current availability before booking.
- Support at Home Assistive Technology and Home Modifications (AT-HM) Scheme
- Support at Home: approved services and budgets
- My Aged Care
Travel must be agreed before booking under the applicable funding rules. Carevo does not publish a verified 2026-27 per-kilometre cap. Ask for an itemised quote. Send a correction.
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