Got an email from Carevo about an enquiry? It is genuine

If you are a provider and you received an email or SMS from Carevo letting you know about a new enquiry, or that a family is trying to reach you, yes, it is real. Carevo is the 2026 rebrand of MD Home Care, a genuine Australian connection platform that matches families and NDIS participants with providers. When a care request matches the services and area you cover, we let you know so you can respond.

The simplest way to confirm a message is really from us: every genuine Carevo email, SMS and link points to carevo.com.au. That domain is how you tell us apart from a phishing attempt. If a message ever looks off, do not follow it blindly, just log in directly at carevo.com.au or email [email protected] and we will confirm it.

If you are wondering how we found you, your business was listed publicly online, and we wanted a relevant care request to reach you quickly. The enquiry emails deliberately contain no personal contact details, to protect the family’s privacy until you choose to claim the enquiry.

If you would rather not receive these emails, you can stop them yourself in seconds. Use the unsubscribe link at the bottom of any Carevo email to opt out of all of them for good, or use the per-service link in the email to turn off a single service type while keeping the others. There is nothing to call or pay for.

Why Carevo asks for a card on the free trial

The sign-up email is genuine, and it does ask for card details. That is deliberate, and here is the honest reason.

Receiving enquiries from Carevo is free. To claim an enquiry and see the family’s contact details, you start a 7-day free trial, and that trial asks for a card up front.

The only reason we ask for a card is commitment. It keeps the platform full of providers who genuinely intend to respond and follow through, rather than businesses that sign up, sit on enquiries and leave families waiting. When someone reaches out for care for a parent or a child, they deserve to be matched with providers who will actually call them back. The card is a small, deliberate filter that protects that.

It is a real free trial. You can cancel any time, including during the seven days, and there is no lock-in contract. You manage everything, including cancelling or updating your card, from your provider dashboard. After the trial, our Premium Partner plan applies; you can see current pricing on our list your business page.

Enquiries are shared with several matched providers and claimed on a first come, first served basis, so responding quickly matters. We guarantee the opportunity to connect with families, not a particular outcome.

Is Carevo legit?

Yes. Carevo is a legitimate Australian NDIS and aged care connection platform operated by Carevo Pty Ltd, ABN 69 696 950 919. It is free for families and participants to use. Carevo connects people with providers, it does not deliver care itself.

You do not have to take our word for any of this. You can confirm the company on the public Australian Business Register or email [email protected]. Carevo was previously known as MD Home Care and rebranded in 2026. The same team and the same Sydney office carried across.

What is Carevo and how does it work?

Carevo is a connection platform. It helps families, NDIS participants, support coordinators and allied health professionals find NDIS and aged care providers across Australia. Carevo does not deliver care, does not set prices, and does not employ carers. It connects people with providers who do.

Here is how it works for families:

  1. Tell us what you need. Share your situation, location and preferences online. We work out your care requirements with you.
  2. Review matched providers. We match you with providers that fit your needs and location, so you can compare their profiles, services and availability.
  3. Connect with confidence. You choose the provider that is right for you. There is no obligation to proceed with any of them, and we stay available if you need further support.

The service is free for families because providers fund the platform. Providers register a profile and pay a flat subscription to claim enquiries and contact matched families directly. That is how Carevo makes money.

How Carevo handles providers (and what “vetted” really means)

This is the part most people want straight answers on, so here it is plainly. Carevo does not individually vet or screen each provider, and we do not claim to. We are a connection platform, not a regulator and not a care provider.

What we actually do is match families based on need and location, informed by how providers behave on the platform: how reliably they respond and follow through. The free trial also plays a part here, because asking for a genuine commitment up front keeps the platform weighted towards providers who intend to show up. So the providers you see are the ones genuinely engaging with families, not just a name on a list.

Because we do not vet providers ourselves, we point families to the official Australian registers so anyone can confirm a provider before committing:

  • The NDIS Quality and Safeguards Commission holds the register of registered NDIS providers and sets the conduct standards.
  • The Aged Care Quality and Safety Commission lists approved providers for Home Care Packages, the Commonwealth Home Support Programme and residential aged care.
  • The Australian Business Register lets you confirm a provider’s ABN.

We think being honest about this is more trustworthy than claiming a level of checking we do not perform. Families stay in control of who they choose, and they can verify any provider on the official government registers in a couple of minutes.

Carevo reviews: what exists and what does not

We want to be straight with you here, because this is exactly the kind of page where it is tempting to invent glowing reviews. We are not going to do that.

Carevo does not currently have a presence on independent consumer review sites such as Trustpilot, ProductReview.com.au or Google reviews. Carevo is a 2026 rebrand of MD Home Care, so it is a new brand name, and we would rather tell you that than publish testimonials we cannot stand behind. Fabricated reviews on a care platform are a serious consumer law problem in Australia, and we will not go near it.

What we can point you to is real and checkable:

  • The company itself, Carevo Pty Ltd (ABN 69 696 950 919), verifiable on the Australian Business Register.
  • Named provider case studies featuring real businesses and real people, including CarePro in Endeavour Hills, Victoria, and Community Home Care Services with Maria Camila Van Arcken in Chester Hill, New South Wales. You can find these on our case studies page.
  • Our published methodology at /about/our-numbers, where we define terms like active providers, connection and median response time, and explain that the figures are recomputed each build and rounded down so headline numbers are never inflated.

As genuine, independently collected reviews appear over time, the honest place for them to live is on those third party platforms, not as numbers we publish about ourselves.

Is Carevo a scam? Common concerns answered

It is reasonable to ask. People search this when a brand is new or unfamiliar, and Carevo is a new name. Here are the honest answers to the worries that usually sit behind that question.

The email asked for my card, is that a scam? No. The provider sign-up email is genuine and is explained in full above. It always comes from carevo.com.au, the card is for the 7-day free trial, and you can cancel any time with no lock-in.

Is it really free for families? Yes. Families and participants never pay Carevo, and there is no premium tier for participants. Providers fund the platform through a flat subscription.

What happens to my details? When a family makes an enquiry, their details are shared with matched providers so they can make contact. We handle information in line with the Australian Privacy Principles under the Privacy Act 1988, and you can read our full privacy policy on the site.

Will I be locked in? No. Families are never obliged to proceed with a provider, and providers can cancel any time with no lock-in contract.

Does Carevo provide the care? No. Carevo is a connection platform. It does not deliver care, employ carers or set prices. The provider you choose does all of that, and you can confirm their registration on the official NDIS and aged care registers.

If anything here does not match what you experience, you can email [email protected], and we have a published complaints policy on the site.

Who is behind Carevo?

Carevo is operated by Carevo Pty Ltd, ABN 69 696 950 919, an Australian private company. The company is registered in South Australia, and the team works from a Sydney office at 6/11 York St, Sydney NSW 2000. When you look the company up on the Australian Business Register, the registered state shows as South Australia, where the company is incorporated, while the working office is in Sydney.

There are real, named people behind it. Andre Smith is co-founder and CEO, and Buddhika Jayawardhana is co-founder and CTO. Both have public LinkedIn profiles that openly identify them with Carevo, and Carevo has a company page at linkedin.com/company/carevoau. Andre’s founder story has been featured by UNSW Founders.

Carevo is backed by Antler, the global early-stage investor, and UNSW Founders, the startup program of UNSW Sydney.

Carevo is the 2026 rebrand of MD Home Care, an Australian NDIS and aged care directory, so this is not a zero history overnight site. The team and Sydney office carried across the rebrand.

Our full company details, named team and links to the official registers we refer families to are on our About page, and our editorial standards, privacy policy, terms, complaints policy and statement of rights are all published on the site.

How to verify Carevo yourself in two minutes

You do not need to trust a single sentence on this page. Here is how to check Carevo independently:

  1. Confirm the company. Look up ABN 69 696 950 919 on the Australian Business Register. You will see Carevo Pty Ltd listed as an active Australian private company, registered in South Australia.
  2. Check the people. Search Andre Smith and Buddhika Jayawardhana on LinkedIn, or visit the Carevo company page at linkedin.com/company/carevoau.
  3. Check the domain. Every genuine Carevo email and link points to carevo.com.au. If a message claims to be Carevo but sends you elsewhere, treat it with caution.
  4. Verify any provider. Before committing to a provider Carevo matches you with, confirm their registration on the NDIS Quality and Safeguards Commission register or the Aged Care Quality and Safety Commission approved provider register.

That is the whole point of how we have built this. A legitimate platform should be easy to check, and the providers you connect with should be easy to verify on the official registers.

Frequently asked questions

I got an email from Carevo about an enquiry. Is it real? Yes. If you are a provider and you received an email or SMS from Carevo about a new enquiry, it is genuine. Carevo is the 2026 rebrand of MD Home Care, a real Australian connection platform that matches families and NDIS participants with providers. Every genuine Carevo message comes from and links to carevo.com.au, which is the simplest way to tell it apart from a phishing attempt.

Why does the Carevo sign-up email ask for my card details? Because claiming an enquiry runs on a 7-day free trial, and the trial asks for a card up front. Receiving enquiries is free. The card is a deliberate commitment step. It keeps the platform full of providers who genuinely intend to respond and follow through, so families are matched with businesses that will actually call them back. You can cancel any time, including during the trial, with no lock-in.

I am a provider and I do not want these emails. How do I stop them? You can opt out yourself in seconds. Use the unsubscribe link at the bottom of any Carevo email to stop all of them for good, or use the per-service link in the email to turn off just one service type while keeping the others. There is nothing to call or pay for.

Is Carevo a scam? No. Carevo is a legitimate Australian connection platform operated by Carevo Pty Ltd, ABN 69 696 950 919, verifiable on the public Australian Business Register. Its emails are genuine and always come from carevo.com.au. You can confirm every claim on this page independently.

Does Carevo vet or screen providers? Carevo does not individually vet or screen each provider, and we are upfront about that. Matching is informed by how providers behave on the platform, such as how reliably they respond and follow through, and the free trial filters for committed providers. We also direct families to the official NDIS and aged care registers so they can confirm any provider before they commit.

Carevo used to be MD Home Care. Is it the same company? Yes. Carevo is the 2026 rebrand of MD Home Care. The team, the Sydney office and the free service for families all carried across. Old mdhomecare.com.au links redirect to the matching pages on carevo.com.au.