Got an email from Carevo about an enquiry? It is genuine

If you are a provider and you received an email or SMS from Carevo letting you know about a new enquiry, or that a family is trying to reach you, yes, it is real. Carevo is an Australian connection platform that matches families and NDIS participants with providers. When a care request matches the services and area you cover, we let you know so you can respond.

The simplest way to confirm a message came from us: every genuine Carevo email, SMS and link points to carevo.com.au. That domain is how you tell us apart from a phishing attempt. If a message ever looks off, do not follow it blindly, just log in directly at carevo.com.au or email [email protected] and we will confirm it.

If you are wondering how we found you, your business was listed publicly online, and we wanted a relevant care request to reach you quickly. The enquiry emails deliberately contain no personal contact details, to protect the family’s privacy until you choose to connect on the enquiry.

If you would rather not receive these emails, you can stop them yourself in seconds. Use the unsubscribe link at the bottom of any Carevo email to opt out of all of them for good, or use the per-service link in the email to turn off a single service type while keeping the others. There is nothing to call or pay for.

Why Carevo asks for a card on the free trial

The sign-up email is genuine, and it does ask for card details. That is deliberate, and here is why.

Receiving enquiries from Carevo is free. To connect on an enquiry and see the family’s contact details, you start a 7-day free trial, and that trial asks for a card up front.

We ask for a card as a commitment step for providers who choose to connect on an enquiry. It discourages casual sign-ups, but it does not guarantee that a provider will respond, be available or be suitable for a family. Families remain in control of their choice and should verify providers independently.

You can cancel any time, including during the seven days, and there is no lock-in contract. You manage everything, including cancelling or updating your card, from your provider dashboard. After the trial, the plan you chose (Growth or Enterprise) applies; you can see current pricing on our list your business page.

Enquiries may be shared with several matched providers and taken up on a first come, first served basis, so responding quickly matters. A subscription provides access to the Carevo enquiry workflow; it does not guarantee contact, conversion or a particular outcome.

Is Carevo legit?

Yes. Carevo is a legitimate Australian NDIS and aged care connection platform operated by Carevo Pty Ltd, ABN 69 696 950 919. It is free for families and participants to use. Carevo connects people with providers, it does not deliver care itself.

You do not have to take our word for any of this. You can confirm the company on the public Australian Business Register or email [email protected].

What is Carevo and how does it work?

Carevo is a connection platform. It helps families, NDIS participants, support coordinators and allied health professionals find NDIS and aged care providers across Australia. Carevo does not deliver care, does not set prices, and does not employ carers. It connects people with providers who do.

Here is how it works for families:

  1. Tell us what you need. Share your situation, location and preferences online. We work out your care requirements with you.
  2. Review matched providers. We match you with providers that fit your needs and location, so you can compare their profiles, services and availability.
  3. Choose a provider. The decision is yours. There is no obligation to proceed with any of them, and we stay available if you need further support.

The service is free for families because providers fund the platform. Any provider can have a free listing and claim its profile. To connect with a family and receive their contact details, a provider needs a paid subscription. Paid plans start at $499 a month and each plan includes a set number of connections per month. Carevo does not charge a commission, a per-connection fee or a success fee, and takes no share of what a provider earns from the care it delivers. The subscription price is the same whether or not a family goes on to use the provider. No provider can pay for a higher position, a badge or an activity rating on Carevo's public pages. One side effect you should know about: accepted enquiries are the largest ranking signal and feed the activity rating, and only subscribers can accept enquiries, so subscribers are more likely to have the enquiry record these measures reward. Some directory profiles are public or unclaimed listings.

How Carevo handles providers, and what “vetted” means here

Carevo does not vet, screen, inspect or endorse providers or workers. Registration labels are copied from public government registers and can be out of date, so confirm them on the register before you decide. We are a connection platform, not a regulator and not a care provider.

Carevo matches families based on their needs and location. The directory includes both claimed profiles and public or unclaimed listings. Where a provider has interacted with Carevo, platform activity such as responding to enquiries may inform matching. That activity does not mean every listed provider is currently available, vetted or endorsed by Carevo.

Because we do not vet providers ourselves, we point families to the official Australian registers so anyone can confirm a provider before committing:

  • The NDIS Quality and Safeguards Commission holds the register of registered NDIS providers and sets the conduct standards.
  • The Aged Care Quality and Safety Commission lists registered providers for the Support at Home program, the Commonwealth Home Support Programme and residential aged care.
  • The Australian Business Register lets you confirm a provider’s ABN.

Claiming otherwise would imply a level of checking we do not perform. Families stay in control of who they choose, and they can verify any provider on the official government registers in a couple of minutes.

Carevo reviews

This is the kind of page where it is tempting to invent glowing reviews. We have not.

Carevo does not currently have a presence on independent consumer review sites such as Trustpilot, ProductReview.com.au or Google reviews. We would rather say so than publish testimonials we cannot stand behind. Fabricated reviews on a care platform are a serious consumer law problem in Australia, and we will not go near it.

Here is what you can check for yourself:

  • Independent industry coverage. Carevo has been written about by the Australian digital health publication Pulse+IT, which is third party press, not something we publish about ourselves.
  • The company itself, Carevo Pty Ltd (ABN 69 696 950 919), verifiable on the Australian Business Register.
  • Named provider case studies featuring named businesses and the people who run them, including Innovative Care in Perth, Western Australia, CarePro in Endeavour Hills, Victoria, and Community Home Care Services with Maria Camila Van Arcken in Chester Hill, New South Wales. You can find these on our case studies page.
  • Our published methodology at /about/our-numbers, where we define terms like active providers, connection and median response time, and explain that the figures are recomputed each build and rounded down so headline numbers are never inflated.

As independently collected reviews appear over time, they belong on those third party platforms rather than as numbers we publish about ourselves.

”I connected on an enquiry and never heard back”

We hear this from providers more than anything else, and it is usually what sits behind someone searching for “Carevo scam”.

When a family sends an enquiry, we pass it to several matched providers rather than one. Families want to compare a few options and they want somebody to pick up the phone today, so routing a request to a single provider who happens to be on leave helps nobody. It does mean you are usually not the only person ringing that family, and they will go with one of you.

If they go with someone else, you have still paid to connect on the enquiry. We would rather you read that here than work it out three enquiries in. A connection buys the introduction and the contact details. It does not buy the client.

Families also disappear for reasons that never get back to us. Someone gets a recommendation from a friend. A hospital discharge team moves faster than we do. The funding does not come through. They change their mind and feel awkward about saying so. Our records show the enquiry going out and your connection coming back, and nothing at all about the call that rang out.

A single enquiry will tell you very little either way. Providers who work through a run of enquiries get a far clearer picture of whether this pays for them.

Reporting an enquiry that was not right

Open the enquiry in your dashboard, choose More options, and report it from there. That is the quickest way to have it reviewed.

Report an enquiry when the contact details do not work, when it was never a genuine request, when the service, funding or location we recorded turns out to be wrong, or when it duplicates a family already in your pipeline. On that third one: we sort enquiry details with AI assistance from whatever the family has written, and it does get things wrong. When that happens the error is ours and you should not be paying for it.

Once a report checks out we either recall the enquiry, which stops it reaching anyone else, or return the connection to your monthly allowance. You will not need to chase us or escalate to get an answer.

Reporting will not cover a genuine enquiry where the family picked another provider or stopped replying. Returning those would mean returning most connections, and it is the ordinary risk of how the platform works.

If you have reported something and the outcome still seems wrong, report it again from the same screen and say so in the notes. A person reads every one. There is a published complaints policy on the site too.

Is Carevo a scam? Common concerns answered

It is reasonable to ask. People search this when a brand is new or unfamiliar, and Carevo is a new name. Here are the answers to the worries that usually sit behind it.

The email asked for my card, is that a scam? No. The provider sign-up email is genuine and is explained in full above. It always comes from carevo.com.au, the card is for the 7-day free trial, and you can cancel any time with no lock-in.

Is it free for families? Yes. Families and participants never pay Carevo, and there is no premium tier for participants. The platform is funded by provider subscriptions.

What happens to my details? When a family makes an enquiry, their details are shared with matched providers so they can make contact. We handle information in line with the Australian Privacy Principles under the Privacy Act 1988, and you can read our full privacy policy on the site.

Will I be locked in? No. Families are never obliged to proceed with a provider, and providers can cancel any time with no lock-in contract.

Does Carevo provide the care? No. Carevo is a connection platform. It does not deliver care, employ carers or set prices. The provider you choose does all of that, and you can confirm their registration on the official NDIS and aged care registers.

If anything here does not match what you experience, you can email [email protected], and we have a published complaints policy on the site.

Who is behind Carevo?

Carevo is operated by Carevo Pty Ltd, ABN 69 696 950 919, an Australian private company. The company is registered in South Australia, and the team works from a Sydney office at 6/11 York St, Sydney NSW 2000. When you look the company up on the Australian Business Register, the registered state shows as South Australia, where the company is incorporated, while the working office is in Sydney.

The founders are named and public. Andre Smith is co-founder and CEO, and Buddhika Jayawardhana is co-founder and CTO. Both have public LinkedIn profiles that openly identify them with Carevo, and Carevo has a company page at linkedin.com/company/carevoau. Andre’s founder story has been featured by UNSW Founders and by Stone & Chalk, which covered how his father’s stroke and the family’s search for care led to Carevo.

Carevo is backed by Antler, the global early-stage investor, and UNSW Founders, the startup program of UNSW Sydney. The team is resident at Stone & Chalk, the Australian startup innovation hub.

Our full company details, named team and links to the official registers we refer families to are on our About page, and our editorial standards, privacy policy, terms, complaints policy and statement of rights are all published on the site.

How to verify Carevo yourself in two minutes

You do not need to trust a single sentence on this page. Here is how to check Carevo independently:

  1. Confirm the company. Look up ABN 69 696 950 919 on the Australian Business Register. You will see Carevo Pty Ltd listed as an active Australian private company, registered in South Australia.
  2. Check the people. Search Andre Smith and Buddhika Jayawardhana on LinkedIn, or visit the Carevo company page at linkedin.com/company/carevoau.
  3. Check the domain. Every genuine Carevo email and link points to carevo.com.au. If a message claims to be Carevo but sends you elsewhere, treat it with caution.
  4. Verify any provider. Before committing to a provider Carevo matches you with, confirm their registration on the NDIS Quality and Safeguards Commission register or the Aged Care Quality and Safety Commission register of registered providers (called the approved provider register before the new Aged Care Act took effect on 1 November 2025).

We have built it to be checked. A legitimate platform should be easy to verify, and so should the providers you connect with.

Frequently asked questions

I got an email from Carevo about an enquiry. Is it real? Yes. If you are a provider and you received an email or SMS from Carevo about a new enquiry, it is genuine. Carevo is an Australian connection platform that matches families and NDIS participants with providers. Every genuine Carevo message comes from and links to carevo.com.au, which is the simplest way to tell it apart from a phishing attempt.

Why does the Carevo sign-up email ask for my card details? Because connecting on an enquiry runs on a 7-day free trial, and the trial asks for a card up front. Receiving enquiry notifications is free. The card is a commitment step for providers who choose to connect on an enquiry, but it does not guarantee service quality, availability or responsiveness. You can cancel any time, including during the trial, with no lock-in.

I am a provider and I do not want these emails. How do I stop them? You can opt out yourself in seconds. Use the unsubscribe link at the bottom of any Carevo email to stop all of them for good, or use the per-service link in the email to turn off just one service type while keeping the others. There is nothing to call or pay for.

I connected on an enquiry and never heard back. Is that a scam? No, though it is a fair thing to be annoyed about. We pass each enquiry to several matched providers, so you are usually not the only one ringing that family, and they will go with one of you. Families also arrange care elsewhere or stop replying without telling us. A connection buys the introduction and the contact details, and it does not buy the client. If the enquiry turned out to be unreachable, never genuine, or wrong for your service, report it from your dashboard. Once a report checks out we recall the enquiry or return the connection to your monthly allowance.

The enquiry details were wrong. What do I do? Report it from your dashboard and tell us what was wrong. We sort enquiry details with AI assistance from whatever the family has written, and it does get the service, funding or location wrong sometimes. The error is ours and you should not be paying for it, so when a report holds up, the connection goes back into your monthly allowance. Same goes for a disconnected number, a duplicate, or an enquiry that was never genuine.

Is Carevo a scam? No. Carevo is a legitimate Australian connection platform operated by Carevo Pty Ltd, ABN 69 696 950 919, verifiable on the public Australian Business Register. Its emails are genuine and always come from carevo.com.au. You can confirm every claim on this page independently.

Does Carevo vet or screen providers? Carevo does not vet or screen providers, and we are upfront about that. Matching is informed by how providers behave on the platform, such as how reliably they respond and follow through, and the free trial filters for committed providers. We also direct families to the official NDIS and aged care registers so they can confirm any provider before they commit.