How we calculate our numbers

Definition

The number of providers whose account signed in to the Carevo dashboard in the last 30 days. We count each business once, even when several of its staff have logins. This is a monthly-active measure: a provider who is signing in is a business actively managing its profile.

What it counts, and what it does not

It counts businesses logging in to manage their listing in the last 30 days. It is not the full directory, which also contains listings compiled from public registers that no one has signed in to manage. Signing in does not, on its own, mean the provider is currently accepting new clients, and it is not a quality rating or an endorsement by Carevo.

Source

Carevo platform records: provider-account sign-in timestamps, counted as distinct providers. Login data lives in our accounts system and is folded into the build each time the platform data is refreshed.

Time window

A rolling window of the last 30 days. We use 30 days rather than a longer window because a longer window stops telling you who is currently active: nearly every provider who has ever signed in has done so within the last few months, so only a recent window reflects genuine current activity.

How it is calculated

A count of distinct providers with at least one account sign-in in the last 30 days, rounded down to the nearest 500 for display. As at 12 June 2026 the underlying count is 5,787 providers, shown as 5,500+.

Refresh

Recomputed every time the platform data is refreshed into the build, which happens on content changes and at least daily. Because the window rolls, the figure moves as providers sign in or go quiet.

Limitations

Signing in reflects that a business is managing its listing, not its availability or capacity on any given day, and Carevo does not independently vet each business as part of this count. Always confirm registration and suitability with a provider directly before engaging them.

Definition

The number of connections made in the most recent rolling 30-day period. A connection is recorded when a provider accepts a family's request after Carevo notifies matched providers about it.

What it counts, and what it does not

It counts a provider accepting a request. It does not count the request on its own, and it does not measure whether a service was later booked or delivered, which depends on the family and provider after the connection is made.

Source

Carevo platform records of request notifications and provider acceptances.

Time window

A rolling window of the last 30 days, not a calendar month. The figure on any given day covers roughly the preceding month up to the most recent build.

How it is calculated

A count of accepted requests with an acceptance date inside the last 30 days, rounded down to the nearest 100 for display. As at 12 June 2026 the underlying count is 3,145 connections, shown as 3,100+. Requests flagged as test or spam are excluded.

How it relates to enquiries

In the most recent full month there were 1,188 family enquiries. Each enquiry is matched to several providers in the suburb, and more than one can accept it, so the connection count (3,145 in the last 30 days) runs higher than the number of enquiries. One enquiry, several provider connections.

Refresh

Recomputed on every site build. Because the window rolls, the figure moves as new connections are made and older ones fall outside the 30-day window.

Limitations

A connection is the first step, not a completed engagement. It does not capture the outcome or quality of any service that follows.

Definition

On the homepage we say a new connection is made about every 6 minutes during business hours. This is a business-hours rate, stated as such wherever it appears. It is not a round-the-clock rate.

How it is calculated

We take the connections made in the last 30 days that landed on a weekday between 8am and 6pm Australian Eastern time, and divide the business minutes in a typical working month (about 22 working days times 10 hours, or 13,200 minutes) by that count. As at 12 June 2026 that is 2,189 business-hours connections, or about one every 6 minutes.

Why we use the business-hours rate

Almost all connections happen during the day. A round-the-clock rate would average in the overnight and early-morning hours, when very little happens, and would understate how quickly families hear back during the times they are actually looking.

The round-the-clock figure, for comparison

Spread evenly across every minute of every day, the same 3,145 connections in the last 30 days work out to about one every 14 minutes. We show the business-hours figure because it reflects the hours families are active, and we label it as a business-hours rate so the two are never confused.

Refresh

Recomputed on every refresh, from the same 30-day connection data as the connections figure above.

Definition

The median time between a request being sent to matched providers and the first provider accepting it.

Why median, not average

The median is the middle value when every response time is sorted from fastest to slowest. We use it because a single very slow response would distort an average. The median reflects the typical experience.

Source and sample

Carevo platform records of recorded provider connections. The current figure is based on 5,955 connections, with 70% accepted within 1 hour and 92% within 24 hours.

How it is calculated

For each connection we take the minutes between the request being sent and the first acceptance, then report the median across all recorded connections. As at 12 June 2026 the median is 11 minutes. We exclude test and spam requests, requests no provider accepted, and any record with a negative or implausibly long duration.

Refresh

Recomputed on every site build, at least daily.

Limitations

This measures the time to a first acceptance, not the speed or quality of the care that follows. The clock runs end to end, including overnight and weekends. The full method, including state-by-state figures and the sample threshold we apply, is on the response times methodology page.

Carevo is free for families. Providers can subscribe for $499/month to view and contact matched enquiries directly: a flat fee, never a commission or success fee on what you earn.

Every claimed provider is notified the moment a matching request comes in, for free. To see the participant's contact details and reach out, a provider needs a Premium subscription, which starts with a 7-day free trial and adds a text alert. We do not sell placement, ranking, or badges. Those are earned, never bought.

The figures on this page are not affected by whether a provider subscribes.

Every figure on this page is computed directly from Carevo platform records each time the site is rebuilt. Builds run on content changes and at least once a day, so the numbers stay close to current. The "last updated" date at the top of this page reflects the most recent rebuild.

We publish the method so anyone can see how each number is derived. The figures are produced by Carevo from its own records and are not independently audited. If you have a question about any number, or you believe one is wrong, please contact us and we will look into it.