How we calculate our numbers

Definition

The number of providers whose account signed in to the Carevo dashboard in the last 30 days. We count each business once, even when several of its staff have logins. This is a monthly-active measure: a provider who is signing in is a business actively managing its profile.

What it counts, and what it does not

It counts businesses logging in to manage their listing in the last 30 days. It is not the full directory, which also contains listings compiled from public registers that no one has signed in to manage. Signing in does not, on its own, mean the provider is currently accepting new clients, and it is not a quality rating or an endorsement by Carevo.

Source

Carevo platform records: provider-account sign-in timestamps, counted as distinct providers. Login data lives in our accounts system and is folded into the build each time the platform data is refreshed.

Time window

A rolling window of the last 30 days. We use 30 days rather than a longer window because a longer window stops telling you who is currently active: nearly every provider who has ever signed in has done so within the last few months, so only a recent window reflects genuine current activity.

How it is calculated

A count of distinct providers with at least one account sign-in in the last 30 days, rounded down to the nearest 500 for display. As at 23 October 2026 the underlying count is 5,662 providers, shown as 5,500+.

Refresh

Recomputed every time the platform data is refreshed into the build, which happens on content changes and at least daily. Because the window rolls, the figure moves as providers sign in or go quiet.

Limitations

Signing in reflects that a business is managing its listing, not its availability or capacity on any given day, and Carevo does not independently vet each business as part of this count. Always confirm registration and suitability with a provider directly before engaging them.

Definition

The number of connections made in the most recent rolling 30-day period. A connection is recorded when a provider accepts a family's request after Carevo notifies matched providers about it.

What it counts, and what it does not

It counts a provider accepting a request. It does not count the request on its own, and it does not measure whether a service was later booked or delivered, which depends on the family and provider after the connection is made.

Source

Carevo platform records of request notifications and provider acceptances.

Time window

A rolling window of the last 30 days, not a calendar month. The figure on any given day covers roughly the preceding month up to the most recent build.

How it is calculated

A count of accepted requests with an acceptance date inside the last 30 days, rounded down to the nearest 100 for display. As at 23 October 2026 the underlying count is 6,484 connections, shown as 6,400+. Requests flagged as test or spam are excluded.

How it relates to enquiries

In the most recent full month there were 2,349 family enquiries. Each enquiry is matched to several providers in the suburb, and more than one can accept it, so the connection count (6,484 in the last 30 days) runs higher than the number of enquiries. One enquiry, several provider connections.

Refresh

Recomputed on every site build. Because the window rolls, the figure moves as new connections are made and older ones fall outside the 30-day window.

Limitations

A connection is the first step, not a completed engagement. It does not capture the outcome or quality of any service that follows.

Definition

On the homepage we say a new connection is made about every 7 minutes. This is a round-the-clock average across every hour of the day and night, not a peak or business-hours rate.

How it is calculated

We take every connection made in the last 30 days and divide the minutes in 30 days (43,200) by that count. As at 23 October 2026 that is 6,484 connections, or about one every 7 minutes.

Why we use the round-the-clock rate

It is the plainest figure and the more conservative one. It counts the overnight and early-morning hours, when very little happens, so it understates how often connections are made during the day.

The business-hours figure, for comparison

4,160 of those connections landed on a weekday between 8am and 6pm Australian Eastern time. Across the business minutes in a typical working month (about 22 working days times 10 hours, or 13,200 minutes), that is about one every 3 minutes. We do not use this figure in our headline claims.

Refresh

Recomputed on every refresh, from the same 30-day connection data as the connections figure above.

Definition

The median time between a request being sent to matched providers and the first provider accepting it.

Why median, not average

The median is the middle value when every response time is sorted from fastest to slowest. We use it because a single very slow response would distort an average. The median reflects the typical experience.

Source and sample

Carevo platform records of recorded provider connections. The current figure is based on 24,761 connections, with 69% accepted within 1 hour and 87% within 24 hours.

How it is calculated

For each connection we take the minutes between the request being sent and the first acceptance, then report the median across all recorded connections. As at 23 October 2026 the median is 4 minutes. We exclude test and spam requests, requests no provider accepted, and any record with a negative or implausibly long duration.

Refresh

Recomputed on every site build, at least daily.

Limitations

This measures the time to a first acceptance, not the speed or quality of the care that follows. The clock runs end to end, including overnight and weekends. The full method, including state-by-state figures and the sample threshold we apply, is on the response times methodology page.

Carevo is free for families. Providers can subscribe for $499/month to view and contact matched enquiries directly: a flat fee, never a commission or success fee on what you earn.

Every claimed provider is notified the moment a matching request comes in, for free. To see the participant's contact details and reach out, a provider needs a Premium subscription, which starts with a 7-day free trial and adds a text alert. We do not sell placement, ranking, or badges. Those are earned, never bought.

The figures on this page are not affected by whether a provider subscribes.

Every figure on this page is computed directly from Carevo platform records each time the site is rebuilt. Builds run on content changes and at least once a day, so the numbers stay close to current. The "last updated" date at the top of this page reflects the most recent rebuild.

We publish the method so anyone can see how each number is derived. The figures are produced by Carevo from its own records and are not independently audited. If you have a question about any number, or you believe one is wrong, please contact us and we will look into it.

The jobs pages list recent care requests so a worker can see what people nearby are asking for. Each row is a real request submitted through Carevo in the last 90 days. At extraction only these fields are read from the request: the date, the suburb and state the person gave, the services requested, who submitted it (for example a family carer or a support coordinator), the funding type, and how soon help was wanted. Names, contact details, free-text descriptions, postcodes and any health information are never read, stored or shown, and the demo account's sample requests and anything scored as likely spam are excluded.

• Which requests appear: those whose services match the role of the page, ordered with the page's own suburb first, then surrounding suburbs by straight-line distance within 30 km, then the wider region or state when fewer than three are nearby.
• Suburb naming: a suburb is named only when it has at least three requests in the window. Below that the region is shown instead, so a single request in a small town cannot be linked to a person.
• Who is asking and timing: inferred by Carevo's classifier from the request, not stated by the person, and described in the past tense once the request is more than 30 days old because it has usually been filled.
• Counts: "N more matching requests" is the number of remaining matches in the same window and radius. It is not a count of open vacancies.

Registering a worker profile shows the worker the open requests within 30 km of their suburb that match their services and funding types, on their dashboard and by email, with the same pre-claim view a provider sees (area, needs, funding, timing). Contact details are shown only once the worker chooses to contact a request, and each request has two worker seats, separate from the provider pool. Registering also makes the worker visible to families browsing independent workers and to providers hiring.