Editorial standards
How we research and check our content
NDIS and aged care are high-stakes topics. Here is how we keep what we publish accurate, sourced, and honest about what it is and is not.
Named, accountable authors
Every article is written under a real, named member of the Carevo team, with their role and experience on a public profile. We do not publish anonymous or AI-bylined content. You can see who wrote a piece, and read their background, on each author page.
Primary government sources
NDIS rules, aged care policy, pricing, and eligibility claims are checked against Australian Government primary sources, including the NDIS, the NDIS Quality and Safeguards Commission, My Aged Care, Services Australia, and the Department of Health, Disability and Ageing. Remediated guides carry a structured, visible source list so readers and search engines can verify the basis of the article.
Kept current
NDIS and aged care change often. We show separate publication, update, and source-review dates where applicable. High-stakes guides cannot pass our publishing checks without a review date and named sources. We re-check them when rules change and on their scheduled review cycle.
General information, not advice
Our content is general information to help families understand their options. It is not medical, financial, or legal advice. We always recommend confirming details with your provider, plan manager, or the relevant government service before acting.
A connection platform, not a provider
Carevo helps families find and compare NDIS and aged care providers. We do not deliver care. Carevo does not vet, screen, inspect or endorse providers or workers. Registration labels are copied from public government registers and can be out of date, so confirm them on the register before you decide.
Corrections
Every sourced guide has a correction link and a public material-corrections record. If you report an issue, we check it against the primary source, correct it when needed, update the review date, and record a plain-language summary when the change materially affects the advice.
Original Carevo data
Carevo research is kept separate from government data. We state the dataset, sample, exclusions, definitions, generation date, and limitations, and publish machine-readable downloads where possible. Provider payments do not change which records are included in Carevo research or how the figures are calculated.
Commercial separation
Families never pay Carevo. Providers can list for free, but need a monthly or annual subscription to connect with a family and receive their contact details. Carevo charges no commission, per-connection fee or success fee, and nothing a provider pays buys a higher position. No provider can pay for a higher position, a badge or an activity rating on Carevo's public pages. One side effect you should know about: accepted enquiries are the largest ranking signal and feed the activity rating, and only subscribers can accept enquiries, so subscribers are more likely to have the enquiry record these measures reward. Payment has no bearing on editorial conclusions. This disclosure appears beside provider comparisons and enquiry forms, and the full model is on the How Carevo works page (/about/how-carevo-works).