Continence care providers in Australia

Managing incontinence can be a challenging and deeply personal journey. It’s often accompanied by anxiety and a sense of lost control, and it can be difficult to know where to turn for help that is both effective and respectful of your dignity.

The first and most important step towards a long-term solution is a professional continence assessment.

Through Carevo, you can connect with qualified and experienced Continence Nurse Advisors who provide a confidential, in-home assessment service in Australia. Their goal is to understand the underlying causes of incontinence and create a personalised, evidence-based plan that restores your confidence and quality of life.

Is It Time for a Professional Assessment?

If you or a loved one are experiencing any of the following, a professional assessment can provide clarity and a path forward:

• Anxiety about leaving the house due to fear of accidents.
• Frustration with store-bought products that don’t seem to work effectively.
• Confusion about how to use NDIS or Support at Home (formerly Home Care Package) funding for continence needs.
• Concern about skin health and the risk of irritation or infection.
• A desire for a dignified, long-term solution rather than a temporary fix.

Clinical Approach to Continence Care

Providers available through Carevo offer services built on a foundation of clinical expertise, empathy, and discretion.

The Role of Continence Nurse Advisors

The Continence Nurse Advisors available through Carevo are registered nurses, typically with post-graduate qualifications in continence management. They are experts in assessing, diagnosing, and creating management plans for bladder, bowel, and pelvic floor dysfunction. Their role is to be your trusted partner, providing clinical guidance with compassion and respect.

What to Expect During Your In-Home Assessment

Your assessment will be a private, one-on-one consultation in the comfort of your own home. Here’s how providers ensure the process is thorough and stress-free:

1. A Respectful Conversation: Your nurse will discuss your health history, symptoms, diet, and lifestyle to get a complete picture of your situation.
2. Goal Setting: Your nurse listens to what you want to achieve. Is it confidence to go out, better sleep, or simpler daily management?
3. Product & Strategy Review: Your nurse will assess any current products or strategies you’re using to see what’s working and what isn’t.
4. Creating Your Plan: Based on the assessment, your Nurse Advisor will develop a comprehensive Continence Care Plan. This is a detailed document outlining recommended products, toileting schedules, and other strategies to improve management.

Get matched with continence care in Australia

Continence Equipment and Assistive Technology

Beyond the initial assessment, continence care providers through Carevo can help you access the full range of continence support equipment and assistive technology. The right products, correctly selected and fitted, make a significant difference to comfort, dignity, and skin health.

Continence Products and Equipment

Your Continence Nurse Advisor can assess, prescribe, and arrange supply of:

• Absorbent products. Pads, pull-ups, and all-in-one briefs matched to your level of incontinence, body shape, and mobility. Clinical sizing prevents leakage and skin irritation.
• Catheter and drainage supplies. Intermittent catheters, indwelling catheter care, leg bags, and night drainage systems. Product selection affects comfort, infection risk, and independence.
• Toilet equipment. Raised toilet seats, toilet frames, commode chairs, and portable urinals. An OT or Continence Nurse assesses which items suit your bathroom layout and transfer ability.
• Skin care products. Barrier creams, cleansers, and skin protectants specifically formulated for incontinence-related skin care. Correct products reduce the risk of incontinence-associated dermatitis.
• Bed protection. Washable and disposable bed pads, waterproof mattress protectors, and linen protectors.

Continence Funding Through the Continence Aids Payment Scheme (CAPS)

Many Australians are eligible for the Continence Aids Payment Scheme (CAPS), which provides an annual payment to help cover the cost of continence products. Your Continence Nurse can assess your eligibility and help you apply. CAPS is an alternative funding route, not an addition to other continence funding. You cannot receive CAPS if you have an NDIS funding package that includes continence support, if you live permanently in an Australian Government funded residential aged care facility, or, from February 2026, if you are a Support at Home participant. NDIS, Support at Home, and DVA fund continence support through their own arrangements instead.

Frequently Asked Questions

Is the continence assessment invasive or embarrassing? Absolutely not. The assessment is a structured conversation and observation-based process. There are no invasive procedures. Continence Nurse Advisors are highly skilled at creating a comfortable and professional environment where you can feel at ease discussing sensitive information. Your dignity is always the highest priority.

How is a clinical assessment different from just buying products? Store-bought products are a one-size-fits-all solution to a complex problem. A clinical assessment identifies the type and cause of incontinence, allowing for a tailored plan. This often leads to using fewer, more effective products, improving skin health, and significantly increasing your confidence and comfort.

Is the assessment covered by NDIS or my Support at Home package? Yes. A professional continence assessment is widely recognised as an essential healthcare need. When delivered by a registered nurse, it is generally funded as NDIS nursing supports under Core (Assistance with Daily Life) in your NDIS plan, or is a standard service within your Support at Home budget. Continence products themselves sit in Core consumables, while allied-health or therapist-led continence therapy would fall under Improved Daily Living. Providers through Carevo can help you confirm your funding and manage the process.

Take the First Step Towards Better Continence Management

You don’t have to manage this alone. A professional assessment is the key to finding a dignified, long-term solution that works for you.