NDIS PACE: Participant Portal, Funding Periods & Providers
PACE is the name commonly used for the NDIA’s newer computer system. For participants, the practical questions are which portal to use, what funding is available now and how to arrange providers. You do not need to understand the software to choose your supports.
Need to sign in? Use the official NDIS participant portal instructions. Carevo does not operate the NDIS portal or fix myGov accounts.
What Is the NDIS PACE System?
The NDIA has a newer computer system for plans and related administration. The my NDIS participant portal is used for plans created in that system. The NDIA also maintains myplace for participants whose plans are not in the newer system. Do not assume everyone has moved simply because of the calendar year.
PACE vs the Old NDIS Portal (myplace)
| Question | What to do |
|---|---|
| Which portal applies to me? | Follow the portal connected to your current plan through myGov |
| Can I still access the other portal? | Follow the current NDIA instructions; claim through the portal that applies to your plan |
| Does my nominee use my login? | No. Nominees and child representatives use their own account and authorised relationship |
| Who helps if I cannot sign in? | Use official myGov or NDIS help for the problem you are having |
The NDIA portal guidance is the source for access and linking steps. Never send a password or activation code to a provider-comparison service.
How Is PACE Funding Released? (Funding Periods)
A funding period specifies when part of the funding in a plan is available. Read the dates and amounts in your own plan rather than assuming every budget follows the same timetable.
The NDIS funding information explains that unused funding can roll into the next funding period in the same plan, but not into a new plan. Funding from a future period cannot simply be brought forward.
Before agreeing to a schedule, check:
- The support budget the service will use.
- What is available in the current period.
- Existing commitments and invoices that have not yet appeared.
- The proposed frequency, start date and any other agreed charges.
- When you will review spending again.
Ask your plan manager or coordinator to help reconcile unclear figures. If funding or circumstances are no longer meeting your needs, contact your my NDIS contact. Do not keep booking supports on the assumption the next period’s money is already available.
The My Providers System
An NDIS provider relationship and a Carevo enquiry are different things. You can compare providers before deciding who to work with. Recording a provider and giving access to plan information follow NDIA processes.
The NDIS plan-sharing guidance explains consent and the information different providers can access. Check what you are sharing and with whom. If a provider cannot see information, ask which relationship or permission needs checking rather than sharing your login.
Support coordinators and recovery coaches also use the request-for-service process. Your NDIA contact and selected provider can help complete the applicable steps.
Put your plan into action
Start with the services that are missing or need changing. For each, write the task, suburb, preferred timing and anything a provider must be able to accommodate. You can use the provider comparison worksheet to record responses before choosing.
Find providers for the services in your plan. Carevo connects you with relevant providers who can respond. This does not update your NDIS portal, make a funding decision or confirm a booking.
If you need help with the organisation itself, compare support coordination and plan management to understand the different roles.
Plan Reassessments Under PACE
A portal change, a check-in and a plan reassessment are not interchangeable. Ask your my NDIS contact what process applies when your needs change or you disagree with a decision. Our plan-review preparation guide can help organise questions and records, but a Carevo provider request does not submit a review to the NDIA.
Record what is happening, when it changed, which supports are affected and what evidence is available. Keep the participant’s views central rather than relying only on provider recommendations.
Your My NDIS Contact
Use your existing contact details or the official NDIS contact page. If you do not know your local partner, our LAC guide explains how to use the official directory.
For a coordinator reading this on behalf of a participant, use the separate PACE reporting and referral guide.
Frequently asked questions
Has PACE replaced myplace for everyone?
No. Current NDIA guidance describes both participant portals. Use the portal connected to your current plan and follow the official instructions for accessing or claiming.
Does unused funding disappear at the end of a funding period?
Unused funding rolls into the next period within the same plan. That does not mean unused funding transfers into a new plan. Check the dates and amounts in your plan.
Does a Carevo request add a My Provider?
No. Carevo requests provider responses. Provider relationships, plan-sharing consent and any formal request for service are handled through the applicable NDIA process.
Your next step
Need providers to put your plan into action?
Once you know which services you need, describe your location and timing to relevant providers. This request does not update your NDIS portal or appoint a My Provider.
Free to send a request. Provider availability, suitability and prices need confirmation before you agree to services.
Co-founder & CTO · Updated
Buddhika is the co-founder and CTO of Carevo, with more than 15 years in software engineering. Before Carevo he was an engineer at Coviu, the Australian telehealth platform spun out of CSIRO that is now used by 100,000+ allied health professionals to deliver care to NDIS participants and aged-care recipients.
