Behaviour support providers in New South Wales

What makes behaviour support different from other NDIS supports

Positive behaviour support (PBS) is more tightly regulated than most NDIS supports: practitioners must be assessed as suitable by the NDIS Quality and Safeguards Commission under its Positive Behaviour Support Capability Framework (2019), every plan containing a restrictive practice must be lodged with the Commission, and all plans must be reviewed at least every 12 months (NDIS (Restrictive Practices and Behaviour Support) Rules 2018). Practitioner rates are capped in the NDIS Pricing Arrangements and Price Limits 2025-26 (see the cost section above).

The approach reduces behaviours of concern by working out what a behaviour communicates, then teaching skills and adjusting environments so the behaviour is no longer needed. Its two stated aims are better quality of life for the participant and fewer restrictive practices.

What is a behaviour support plan and what does it include?

A behaviour support plan is a written document that explains why behaviours of concern happen and sets out the strategies everyone around the person will use in response. It is built on a functional behaviour assessment: the practitioner interviews the family and support team and observes across settings to identify what the behaviour achieves, whether communication, escape, sensory regulation or access to preferred activities. The plan covers proactive strategies, skill teaching, environmental changes and safe reactive strategies. Where a restrictive practice is in use, an interim plan is required within 1 month and a comprehensive plan within 6 months (NDIS (Restrictive Practices and Behaviour Support) Rules 2018).

Which plan budget pays the practitioner

Behaviour support is paid from the Capacity Building part of a plan. On newer PACE plans the category is named Behaviour Support; older plans show the same money as Improved Relationships. This budget funds the practitioner’s work: assessment, plan writing, training and review. It does not fund the support workers who carry the plan out day to day, whose hours come from Core. Improved Daily Living can fund related therapy such as psychology or occupational therapy. The funding block above lists the categories against the 2025-26 caps.

How do I get behaviour support included in my NDIS plan?

Ask for it at your next plan meeting or reassessment, with evidence that behaviours of concern are affecting daily life. No specific diagnosis is required; the support has to meet the reasonable and necessary test and, since 3 October 2024, fit the statutory definition of an NDIS support (NDIS Act changes, 2024). Reports from a psychologist, occupational therapist or teacher describing the behaviours and their impact carry the most weight. If there is immediate risk, tell the NDIA, because an interim plan can be put in place sooner. Once funding is approved you choose the practitioner; typical waiting times are in the quick facts above.

What is a restrictive practice under the NDIS?

A restrictive practice is any action that restricts a person’s rights or freedom of movement to manage their behaviour. The NDIS regulates five types: seclusion, chemical restraint, mechanical restraint, physical restraint and environmental restraint (NDIS (Restrictive Practices and Behaviour Support) Rules 2018). Each must be authorised under state or territory arrangements, included in a lodged behaviour support plan, and reported to the NDIS Commission. Reducing these practices is a core part of the practitioner’s job, and restraint without a lodged plan is a reportable incident. There is a longer explainer in the restrictive practices guide.

Four checks that narrow the shortlist

The rankings above follow the methodology explained at the top of this page.

Registration. Whoever manages your plan, the practitioner must work for a provider registered with the Commission for specialist behaviour support. Confirm this on the NDIS Provider Register before signing anything.

Practitioner level and fit. The Commission grades practitioner suitability at four levels under the Positive Behaviour Support Capability Framework (2019): core, proficient, advanced and specialised. Ask which level the practitioner holds and whether they have worked with the participant’s age group and disability profile. A complex presentation needs more than a core-level practitioner.

Pricing transparency. A good provider hands over a written quote broken down by stage, at or below the 2025-26 caps. Without that breakdown, funding can run out before anyone is trained on the plan.

Response time and intake date. Ask for a firm start date, not “we’ll add you to the list”. Across Carevo, 70 per cent of inquiries get a first provider response within an hour, which quickly shows who has capacity.

Questions to ask a provider before signing a service agreement

1. Which registration covers your behaviour support work? A good answer is a registration number matching specialist behaviour support on the NDIS Provider Register.
2. What is the practitioner’s Commission suitability level? A good answer names the level and shows the assessment outcome on request.
3. How many hours will assessment, plan writing and training take, and at what rate? A good answer is a staged written quote within the 2025-26 price limits, with family and support worker training costed in.
4. Who handles restrictive practice authorisation and lodgement? A good answer names the state authorisation process and the Commission lodgement step.
5. When is the plan reviewed and what data will you collect? A good answer is a review at or before 12 months, with behaviour data agreed up front.
6. Have you been subject to Commission compliance action? A good answer is a straight no, checked against the Commission’s public compliance register.

Where providers are available

Behaviour support sits within the 28,004 NDIS providers Carevo lists across 4,782 suburbs, with supply deepest in the capitals. See the city pages for Sydney, Melbourne and Brisbane, and the suburb directory below for smaller areas; NSW alone has 8,844 listed NDIS providers. Assessments happen where the person lives and written plan reviews are often done by video, so regional families are not locked out. Where several providers are involved, many families add NDIS specialist support coordination to keep the plan moving.

How this page is compiled

The provider rankings and figures on this page come from Carevo platform records, including provider registrations, measured response times and coverage, together with the cited official sources. Carevo is an Australian platform that connects families with vetted NDIS and aged care providers. Carevo does not deliver care itself.