First provider connection: median minutes from an eligible Carevo enquiry to the first non-revoked provider connection. A connection means the provider chose to receive contact details. It is not a verified reply, appointment, client acceptance or start of care.
Coverage gap ratio: eligible Carevo enquiries divided by distinct active listed providers with an active service-area record in the same geography. A listing does not prove current capacity.
Connection rate: distributed Carevo enquiries with at least one non-revoked provider connection, divided by all distributed enquiries in the cell.
Geography: the recorded suburb centroid is allocated to official SA3, capital-city and 2025 federal electorate boundaries. Suburbs can cross boundaries, so this is an approximation.