Dementia support in Mackay, QLD
Compare local providers and the support types that usually matter for dementia. Skip the generic directory listings, get a real shortlist.
For dementia
- 7 providers with dementia experience in Mackay
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Best Dementia specialists near me
7 experienced with Dementia · 3 other registered providers·How we chose these
Mackay, QLD and 69 othersAlso servesAdelaide, SA · Armadale, WA · Aubin Grove, WA · Baldivis, WA · Balga, WA · Beeliar, WA · Bennett Springs, WA · Brisbane, QLD · Bundaberg West, QLD · Burpengary, QLD · Burpengary East, QLD · Cairns City, QLD · +57 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Quality in Home Health is among the highest-ranked NDIS registered providers in Mackay, Queensland in our data. They are most often contacted for cleaning and personal care. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Participants often connect with them for dementia support.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAlbany Creek, QLD · Alderley, QLD · Ashmore, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Bundaberg West, QLD · Caboolture South, QLD · Caloundra, QLD · Cleveland, QLD · Clinton, QLD · +28 more · Regional provider
- 10+ families connected
- Specialises in Personal care, SIL, Social support
Bluetree Care works across 13 NDIS support categories in Mackay, Queensland. They are most often contacted for personal care and SIL. They have a track record of following through on more than 10 enquiries from families who connected through Carevo. They have supported participants with dementia.
How this listing is sourced
- Fast responder, usually replies within an hour
- Specialises in Personal care, Cleaning, SIL
Based in Mackay, Queensland, Choice Care Support Services is an NDIS registered provider. Personal care and cleaning are among their most-requested supports. They have supported participants with dementia. Support coordinators often connect their participants with them.
How this listing is sourced
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Mackay, QLD and 46 othersAlso servesAlbany Creek, QLD · Ascot, QLD · Aspley, QLD · Beachmere, QLD · Bellmere, QLD · Boondall, QLD · Bracken Ridge, QLD · Bray Park, QLD · Brendale, QLD · Brisbane, QLD · Burpengary, QLD · Burpengary East, QLD · +34 more · Regional provider
- Fast responder, usually replies within an hour
- Specialises in Personal care, Social support, SIL
Based in Mackay, Queensland, Complete Care Assist is an NDIS registered provider. Most enquiries to them come from participants directly. Personal care and social support are among their most-requested supports. Registered across 11 NDIS support categories, including accommodation and tenancy assistance, daily personal care and community participation.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAdelaide, SA · Brisbane, QLD · Brisbane City, QLD · Bundamba, QLD · Caboolture, QLD · Casula, NSW · Central Coast, NSW · Collingwood Park, QLD · Durack, QLD · East Brisbane, QLD · Forest Lake, QLD · Fortitude Valley, QLD · +28 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Based in Mackay, Queensland, Maweja Super Care is an NDIS registered provider. Cleaning and personal care are among their most-requested supports. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 58 othersAlso servesAdelaide, SA · Alderley, QLD · Ashmore, QLD · Avoca, QLD · Baldivis, WA · Banks Creek, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Browns Plains, QLD · Bundaberg West, QLD · +46 more · National provider
- 50+ families connected
- Specialises in Personal care, Cleaning, Social support
Heart For Care Disability Services works across 13 NDIS support categories in Mackay, Queensland. They operate across multiple states. They are most often contacted for personal care and cleaning. They support both NDIS and aged care funding.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Responded to my enquiry straight away
Verified care seeker, South Brisbane
Mackay, QLD and 259 othersAlso servesACT Remainder - Booth, ACT · ACT Remainder - Coree, ACT · ACT Remainder - Cotter River, ACT · ACT Remainder - Gungahlin, ACT · ACT Remainder - Jerrabomberra, ACT · ACT Remainder - Kowen, ACT · ACT Remainder - Majura, ACT · ACT Remainder - Paddys River, ACT · ACT Remainder - Rendezvous Creek, ACT · ACT Remainder - Stromlo, ACT · ACT Remainder - Tuggeranong, ACT · ACT Remainder - Weston Creek, ACT · +247 more · National provider
- 50+ families connected
- Specialises in Allied health, Gardening
Based in Mackay, Queensland, Hercules Lifting Solutions is an NDIS registered provider. Most enquiries to them come from families and carers. Allied health and gardening are among their most-requested supports. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Other registered providers in Mackay
Registered in Mackay with no demonstrated Dementia track record on Carevo — listed for completeness, not as Dementia specialists.
Mackay, QLD and 16 othersAlso servesBIRTINYA, QLD · Brisbane, QLD · Bundaberg Central, QLD · Cairns, QLD · Earlville, QLD · Elsternwick, VIC · Garbutt, QLD · Knoxfield, VIC · Narangba, QLD · North Ipswich, QLD · Northlakes, QLD · Raceview, QLD · +4 more · State-wide provider
- Specialises in Personal care
Comlink Australia is an approved aged care provider serving Mackay, Queensland. They operate across Queensland. They are most often contacted for personal care. Most enquiries to them come from families and carers.
How this listing is sourced
- Approved Aged Care provider (Department of Health)
- Business address on file
Mackay, QLD and 36 othersAlso servesAlice Springs, NT · Ballarat, VIC · Bateau Bay, NSW · Bathurst, NSW · Bega, NSW · Birtinya, QLD · Bowral, NSW · Boxhill, VIC · Brisbane, QLD · Bundall, QLD · Bundoora, VIC · Cairns North, QLD · +24 more
- Specialises in Allied Health, Cleaning, Dementia Care
Based in Mackay, Queensland, Australian Unity Home Care Service is an approved aged care provider. Active on Carevo in the past week.
How this listing is sourced
- Approved Aged Care provider (Department of Health)
- Business address on file
Mackay, QLD and 9 othersAlso servesBlackwater, QLD · Bundaberg, QLD · Bundaberg West, QLD · Emerald, QLD · Longreach, QLD · ROCKHAMPTON CITY, QLD · Rockhampton, QLD · South Gladstone, QLD · Yeppoon, QLD
- Specialises in Cleaning, Equipment, Home Maintenance
The Roman Catholic Trust Corporation for the Diocese of Rockhampton is an approved aged care provider in Mackay, Queensland.
How this listing is sourced
- Approved Aged Care provider (Department of Health)
- Business address on file
How we rank providers
Rankings in Mackay are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.
- How this list is built. Providers shown here offer dementia care, nursing, personal care, support work, allied health, occupational therapy, psychology, and social and community support, the support types most relevant to dementia. They are then ranked by demonstrated experience with dementia, providers who have actively claimed and supported dementia referrals rank above those who only list it as a capability.
- Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
- Condition-specific track record. Providers who have accepted and worked with dementia referrals on Carevo rank above those who only list the condition as a capability. We weight providers using their demonstrated experience with this cohort, not self-declared specialisations.
- Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
- Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
- Local presence. Providers confirmed in Mackay rank above those covering only the broader region.
What "Trusted" means. The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.
10
providers in Mackay
32,111
providers nationally
What "Verified care seeker" means. Any care-seeker feedback shown above is from a real person who used Carevo to connect with that provider and then told us how it went. We only publish feedback tied to a genuine, matched enquiry, never anonymous, unsolicited, or paid reviews.
What people with Dementia in Mackay usually need help with
Dementia is a progressive condition that affects memory, judgement, communication, and everyday function, so support needs usually change over time rather than staying static. Home Care Packages and Support at Home can fund personal care, nursing, respite, home safety changes, and dementia-capable workers who know how to respond calmly to confusion, resistance, wandering risk, and late-day deterioration. The most useful provider comparison is often not who offers the most services on paper, but who can keep the person settled, safe, and at home for longer while communicating clearly with family.
For dementia and cognitive conditions, the strongest local comparison is whether providers can keep the person safe and settled as needs increase: consistent carers, dementia-trained staff, reliable communication with family, and a realistic plan for progression rather than crisis-only changes.
What people usually compare locally
- • Whether carers have specific dementia or cognitive care training
- • How the provider manages increasing care needs over time without disruption
- • Communication with family about daily changes and care plan updates
- • Coordination with local GPs, geriatricians, and memory clinics
Language support in Mackay
Mackay has a large Filipino-speaking community (1.7% of residents), so finding dementia support in a shared language matters here. These are the main languages spoken at home locally (ABS Census 2021). When you get matched, ask providers which of their staff speak your language and whether they can keep that worker as your regular. Interpreters are free through TIS National for NDIS appointments, and My Aged Care can arrange them for aged care assessments.
Speaker counts are persons using the language at home in this postcode. Source: Australian Bureau of Statistics, Census of Population and Housing 2021 (table G13). Carevo connects families with providers and does not deliver care itself.
Services and providers to compare first in Mackay
For dementia and cognitive decline, compare providers who can handle the next stage as well as the current one: personal care, supervision, respite, nursing, and practical family communication. Dementia-trained staff and continuity usually matter more than a long generic service list. Use the service links below to pressure-test provider fit, not just to browse every option in the area.
The Dementia provider network on Carevo
48 providers on Carevo have supported people with dementia through real matched requests.42 are registered NDIS providers. Matching is based on real provider history, not self-described claims.
Supports they provide
- • Personal care
- • Support workers
- • Social and community support
- • Nursing
- • Allied health
Where providers are
Providers experienced with dementia are listed in more than 450 suburbs across New South Wales, Victoria, Queensland, South Australia, and other states.
Often supported alongside
Providers who support dementia most often also have experience with Autism, Incontinence, Psychosocial Disability, ADHD, and Post-Stroke Care.
About Mackay, QLD
Population
3,659
Local government area
Mackay (Regional Council)
Providers listed
10
Mackay sits within the Mackay (Regional Council) local government area in QLD. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them yourself. Here is what each listing shows and where to check it. A listing on Carevo is not an endorsement.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionCare Services Available in Mackay
Provider counts by service type in Mackay
* Services commonly accessed for this condition
What happens after you request support in Mackay
1. Assess the current stage
Work out whether the main needs are supervision and prompting, hands-on personal care, behaviour management, or a combination that changes throughout the day.
2. Compare experienced providers
Look at providers whose staff have dementia-specific training and experience with progressive conditions. Compare how they manage care transitions as needs increase.
3. Plan for progression
Ask how the provider handles increasing care needs, overnight support, and coordination with medical teams. Confirm whether they can scale up without switching providers.
For aged care, confirm whether the provider offers dementia-trained carers, how they manage overnight or weekend support, and what happens when the person needs a higher level of care than the current package covers.
Mackay at a glance
Nearest hospital
Mackay Base Hospital
Public transport
TransLink buses
Pharmacies
Chemist Warehouse Caneland • Priceline Pharmacy Mackay
Community support
Mackay Senior Citizens • Blue Care Mackay
Sugar cane country. Mining services hub. Gateway to Whitsundays.
Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.
Frequently Asked Questions
Who specialises in dementia support in Mackay?
On Carevo, Quality in Home Health (QHH) specialises in dementia support in Mackay based on referrals they have actively engaged with. Rankings update daily and reflect demonstrated experience, not self-declared capabilities.
What home care services are available for people with dementia in Mackay?
People living with dementia in Mackay can access nursing care, personal care, dementia-specialist support workers, occupational therapy, respite, and social support visits through a Home Care Package or the Support at Home program. Carevo connects families with experienced aged care providers across the Mackay & Rockhampton area who understand progression, behaviour change, and the importance of consistent carers and clear family communication.
What should I do if I notice memory problems in a parent in Mackay?
If you notice signs of memory loss or confusion in a parent living in Mackay, the first step is to arrange an appointment with their GP, who can perform an initial cognitive assessment and refer to a specialist such as a geriatrician or neurologist for a formal dementia diagnosis. Once a diagnosis is in place, My Aged Care can arrange an assessment to determine eligibility for a Home Care Package or the Support at Home program to fund in-home support. Carevo connects families in Mackay & Rockhampton with dementia-experienced providers who can assist from that point forward.
Can someone with dementia stay at home instead of moving to a residential facility in Mackay?
Many people with dementia in Mackay continue living at home safely with the right support in place, including daily personal care, medication management, dementia-trained support workers, and home safety modifications. Carevo connects families in Mackay & Rockhampton with providers who specialise in keeping people with dementia safe and comfortable at home for as long as possible.
What respite care options are available for carers of people with dementia in Mackay?
Carers in Mackay can access in-home respite, day respite programs, and overnight respite to give them a break while their loved one receives quality care. Respite funding may be available through a Home Care Package, the Support at Home program, or the Commonwealth Home Support Programme. Carevo can help you find respite providers in Mackay & Rockhampton who specialise in dementia care.
What home modifications help someone with dementia stay safe in Mackay?
Common home modifications for people with dementia in Mackay include sensor lighting, door alarms, grab rails, simplified door handles, and removal of trip hazards. An occupational therapist can assess the home and recommend the most appropriate changes. Carevo connects you with OT providers and home modification services in Mackay & Rockhampton that work with aged care package funding.
Understanding Dementia and Alzheimer's Disease
Dementia is a syndrome caused by progressive brain disease that affects memory, thinking, behaviour, and the ability to perform everyday activities. It affects an estimated 425,000 Australians (AIHW, 2024), with Alzheimer's disease being the most common cause (60-70% of cases), followed by vascular dementia, Lewy body dementia, and frontotemporal dementia. Dementia is the second leading cause of death in Australia and the leading cause of death for women. The condition progresses through stages: early (mild forgetfulness, difficulty with complex tasks), moderate (needing help with daily activities, personality changes), and severe (full dependence for all care). Most people with dementia are over 65 and access support through the aged care system, though younger-onset dementia (under 65) may access the NDIS. The right support can significantly improve quality of life for both the person with dementia and their family, particularly when it is tailored to the person's stage and adjusted as needs change.
How dementia affects daily life
Dementia progressively affects daily life across all areas. In the early stages, the person may forget recent conversations, lose items, struggle with finances, and have difficulty with complex tasks like cooking a meal with multiple steps. In the moderate stage, help is needed with dressing, bathing, eating, and finding their way around familiar places. Wandering, sundowning (increased confusion in the evening), and behavioural changes including agitation and aggression become more common. In the severe stage, the person needs full assistance with all personal care, may not recognise family members, and has difficulty swallowing. For family carers, dementia creates an enormous and increasing care burden that can last years.
What to look for in a provider
Good dementia providers use person-centred care approaches that maintain the person's dignity, preferences, and routines as much as possible. Ask whether their workers have dementia-specific training, how they manage behavioural symptoms (agitation, wandering, sundowning) without restraint, and whether they can adjust their approach as the condition progresses. Red flags include providers who use a one-size-fits-all approach, who respond to behavioural symptoms with restriction rather than understanding, who do not know the difference between dementia types, or who talk about the person rather than to them. Montessori-based dementia care and validation therapy are evidence-based approaches worth asking about.
How to access funding
For people over 65, dementia support is accessed through My Aged Care (1800 200 422). An Aged Care Assessment Team (ACAT/ACAS) assesses the person's care needs and determines eligibility for a Home Care Package (Levels 1-4) or residential aged care. Home Care Packages provide a set budget for coordinated in-home services. The Commonwealth Home Support Programme (CHSP) provides lower-level support. For people under 65 with younger-onset dementia, the NDIS may be accessed with evidence of permanent and significant functional impairment. Dementia Australia provides guidance on both pathways.
Sources: AIHW, Dementia in Australia (2024) · NDIS Our Guidelines, List B conditions likely to result in permanent impairment
Funding and costs for dementia support in Mackay
Lower
$9,500
per year
Typical
$37,500
per year
Higher
$54,000
per year
Home Care Package budgets range from ~$9,500/yr (Level 1) to ~$54,000/yr (Level 4). Most people with moderate dementia need a Level 3 or 4 package. Residential aged care is separate and assessed based on means and care needs.
Illustrative ranges only. An individual plan is set by the NDIA on assessed need, not by diagnosis, and varies widely. Pricing basis: NDIS Pricing Schedule 2026-27.
Home Care Package providers charge a case management fee (typically 15-25% of the package) plus service delivery costs. Personal care workers typically cost $50-$70/hr. Allied health visits cost $150-$250/session.
Figures are indicative and based on the current NDIS Price Guide and published Home Care Package rates. Actual costs depend on your plan, provider, and location.
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