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Navigator Support in Canberra, ACT

Find navigator support in Canberra, ACT

Funded via NDIS. 6 families in Canberra have used Carevo to find a provider.

25 minutes median response · 67% within 1 hour · 80% within 24 hours

For navigator support

  • Funded via NDIS
  • Median response 25 minutes
  • Free quotes, no obligation

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This guide compares the top navigator support providers in Canberra. We rank providers based on their verification status, NDIS registration, and the range of services they offer. There are currently 3 navigator support providers serving Canberra.

Best Navigator Support providers near me

Showing 3 of 3 providers·How we rank

Altido Consulting Services

Canberra Airport, ACT and 12 others · State-wide provider

Specialises in Personal care · Domestic assistance · Transport

1

Understanding the unique needs of the community, the provider offers a person-centered approach to ensure participants receive the highest quality of care and assistance.

How we verified this provider

Median response time7 hours
NDIS coverage16 groups

HoliCare Community Service

Kaleen, ACT and 6 others · National provider

Specialises in Personal care · Domestic assistance · Transport

2

Understanding the unique needs of the Kaleen community, Holicare aims to foster independence, enhance quality of life, and ensure participants can achieve their NDIS goals with confidence.

How we verified this provider

Median response time9 hours
NDIS coverage19 groups
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El Deah Support Coordination Services

Ngunnawal, ACT

Specialises in Allied Health

3

El Deah Support Coordination Services provides dedicated NDIS provider services tailored to the residents of Ngunnawal. Understanding the unique needs within the Ngunnawal community, the provider focuses on empowering individuals with disabilities to achieve their goals and live more independently. El Deah Support Coordination Services is committed to offering high-quality, person-centred support.

How we rank providers

Rankings in Canberra are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.

  • How this list is built. Providers shown here are registered with the NDIS for Support Coordination, or offer support coordination. Generalist providers who only mention this service in passing are excluded, so the list reflects genuine, demonstrated capability. This support is new or still rolling out, so these are the closest-matched providers based on the criteria above while the dedicated program is established.
  • Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
  • Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
  • Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
  • Local presence. Providers confirmed in Canberra rank above those covering only the broader region.

What does "Trusted" mean? The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.

0

providers in Canberra

26,738

providers nationally

How providers are verified

Every provider listed is cross-checked against the official Australian registers before appearing here. This is separate from the Trusted badge, which reflects platform outcomes.

NDIS register cross-check

Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.

Source: NDIS Quality and Safeguards Commission

Aged care approval status

Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.

Source: Department of Health and Aged Care

ABN verification

Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.

Source: Australian Business Register

Complaints process

If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.

Source: NDIS Commission / Aged Care Commission

Navigator Support at a glance

Funding

NDIS, Foundational Supports

Availability

Co-designed and piloted 2026 to 2028

Wait time

Support coordination available now; navigator role rolling out 2026 to 2028

Cost

Navigator role government funded under reforms; support coordination funded in NDIS plans

Hours

By appointment

Median response

25 minutes

How Much Does Navigator Support Cost in Canberra?

Navigator Support in Canberra typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates vary depending on the provider, time of day, and complexity of support required. Weekend, evening, and public holiday rates are generally higher.

Common funding options: NDIS, Foundational Supports.

Cost Comparison: Canberra vs Australian Capital Territory & National

How navigator support costs in Canberra compare with Australian Capital Territory state averages and national averages. Rates vary by provider, funding type, and level of support required.

Metric Canberra ACT Average National Average
Hourly rate Navigator role government funded under reforms; support coordination funded in NDIS plans $54 - $74 $52 - $70
Daily rate (8hr) $350 - $500 $350 - $500 $340 - $480
Providers available 3 26,738 nationally

Rates are indicative and based on standard NDIS Price Guide rates and Home Care Package schedules. Actual costs vary by provider and individual service agreement.

How to Pay for Navigator Support in Canberra

Navigator Support in Canberra can be funded through NDIS, Foundational Supports. Many providers also accept private payment. Your funding type affects which providers you can access and how services are invoiced. If you have an NDIS plan, check that your plan includes the relevant support category. For aged care packages, your package coordinator can help arrange services.

What Navigator Support Is Like in Canberra

Finding navigator support in Canberra starts with understanding your needs and matching them to the right provider. Carevo connects you with vetted providers who service Canberra and surrounding areas. Once connected, providers will typically arrange an initial consultation to discuss your support requirements, scheduling preferences, and any specific needs.

Care Services Available in Canberra

Provider counts by service type in Canberra

Based on 4 actual requests from participants and families in Canberra on Carevo.

    1 Home modifications
    2 reqs.
    2 Therapy
    1 req.
    3 Equipment hire
    1 req.

Real care requests submitted by people in Canberra through Carevo. Updated each build from inquiry records.

Australian Capital Territory Regulations & Compliance

In the Australian Capital Territory, NDIS providers must be registered with the NDIS Quality and Safeguards Commission and comply with the NDIS Practice Standards. Aged care services operate under the Aged Care Quality Standards. The ACT requires NDIS worker screening through Access Canberra, and providers must comply with both federal and territory-level regulations.

NDIS Quality & Safeguards Commission

Phone: 1800 035 544

Website: ndiscommission.gov.au

Aged Care Quality & Safety Commission

Phone: 1800 951 822

Website: agedcarequality.gov.au

Canberra at a glance

Our Canberra team serves the nation's capital with professional care that matches the city's high standards.

Population 65+

12,400 (10.2%)

State avg 13.8%

NDIS participants

2,800

Active support recipients

Aged Care beds

412

Residential care capacity

Home Care Packages

689 active

In-home support

Average wait time

2-4 weeks

State avg 3-5 weeks

Nearest hospital

Canberra Hospital

3.8km away

GP clinics

48

Within 5km

Public transport

Light rail and ACTION bus services throughout Canberra.

Pharmacies

Chemist Warehouse Civic • Priceline Pharmacy Canberra Centre

Community support

COTA ACT • Carers ACT

Highly educated population. Public service influence. Growing retiree population from government careers.

Purpose-built city with good accessibility. Light rail is fully accessible. Car-dependent outer suburbs.

Postcode: 2600
Data: ABS Census, MyAgedCare, NDIS Public Data

Frequently Asked Questions

How quickly do providers respond to enquiries in Canberra?
Based on 15 real provider connections on Carevo in Canberra, providers respond with a median of 25 minutes. 67% of enquiries are connected with a provider within 1 hour, and 80% within 24 hours.
How many navigator support providers are in Canberra?
There are currently 3 navigator support providers serving Canberra listed on Carevo.
How much does navigator support cost in Canberra?
Navigator Support in Canberra typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates depend on the provider and the type of support required.
How do I choose a navigator support provider in Canberra?
Look for providers who are NDIS registered, have experience with your specific needs, and service Canberra. Use our directory to compare providers, check their verification status, and view their service offerings.
Can I choose my own navigator support provider in Canberra?
Yes. Carevo lists 3 navigator support providers serving Canberra, and you are free to choose the one that best fits your needs. You can compare providers by their services, verification status, and coverage area before making a decision.
What qualifications should navigator support providers in Canberra have?
Providers should hold relevant industry qualifications, current police checks, and appropriate insurance. NDIS-funded services require providers to meet the NDIS Practice Standards and Quality Indicators. Always confirm a provider's credentials before engaging their services.
What happens if I'm not happy with my navigator support provider in Canberra?
You have the right to change your navigator support provider at any time. If you are unhappy with the service in Canberra, contact the provider directly to raise your concerns. If the issue is not resolved, you can switch to another provider on Carevo or lodge a complaint with the NDIS Quality and Safeguards Commission.
Is navigator support available on weekends in Canberra?
Many navigator support providers in Canberra offer weekend and after-hours support. Weekend services may attract higher rates under NDIS pricing arrangements. Contact providers directly through Carevo to confirm their weekend availability.
How do I know if a navigator support provider in Canberra is NDIS registered?
You can verify a provider's NDIS registration on the NDIS Commission's public register at ndiscommission.gov.au. Providers listed on Carevo display their registration and verification status on their profile. If you are plan-managed or self-managed, you can also use non-registered providers for some services.

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