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Navigator Support in Mackay, QLD

Find navigator support in Mackay, QLD

Funded via NDIS. 8 families in Mackay have used Carevo to find a provider.

43 minutes median response · 54% within 1 hour · 85% within 24 hours

For navigator support

  • 3 verified providers in Mackay
  • Funded via NDIS
  • Median response 43 minutes
  • Free quotes, no obligation

It only takes one minute and it's free.

This guide compares the top navigator support providers in Mackay. We rank providers based on their verification status, NDIS registration, and the range of services they offer. There are currently 3 navigator support providers serving Mackay.

Best Navigator Support providers near me

Showing 3 of 3 providers·How we rank

Trusted provider

Mapple Care

Mackay, QLD and 30 others · National provider

Specialises in Personal care · Transport · Equipment hire

1

As a trusted NDIS provider, Mapple Care offers a comprehensive suite of disability support services designed to meet the unique needs of each participant. They are committed to fostering independence, enhancing community participation, and ensuring participants receive the highest quality of care right here in Mackay.

How we verified this provider

Median response time15 hours
NDIS coverage17 groups
Visit website 0479160265

Quality Living and Support Services

Mackay, QLD and 16 others · National provider

Specialises in Personal care · Community access · SIL

2

Quality Living and Support Services is a leading NDIS provider dedicated to offering comprehensive disability support to the Mackay community. Understanding the unique needs of individuals with disabilities in Mackay, the provider delivers person-centred care designed to enhance independence and quality of life. From daily personal assistance to specialised nursing care, Quality Living and Support Services is committed to empowering participants in Mackay to achieve their NDIS goals.

How we verified this provider

Median response time49 minutes
NDIS coverage8 groups
Availability Open now · 9AM-5PM
Visit website 0744261812
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ProCare

Mackay, QLD and 3 others · State-wide provider

Specialises in Podiatry

3

Pro Care Assist Support Services Pty Ltd is a dedicated NDIS provider committed to offering exceptional disability support services to the Mackay community. Understanding the unique needs of individuals with disabilities, the provider delivers a comprehensive range of services designed to enhance independence, foster community engagement, and improve overall quality of life for NDIS participants in Mackay.

How we verified this provider

Median response time2 hours
NDIS coverage13 groups
Visit website 0419210999

How we rank providers

Rankings in Mackay are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.

  • How this list is built. Providers shown here are registered with the NDIS for Support Coordination, or offer support coordination. Generalist providers who only mention this service in passing are excluded, so the list reflects genuine, demonstrated capability. This support is new or still rolling out, so these are the closest-matched providers based on the criteria above while the dedicated program is established.
  • Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
  • Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
  • Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
  • Local presence. Providers confirmed in Mackay rank above those covering only the broader region.

What does "Trusted" mean? The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.

3

providers in Mackay

26,738

providers nationally

How providers are verified

Every provider listed is cross-checked against the official Australian registers before appearing here. This is separate from the Trusted badge, which reflects platform outcomes.

NDIS register cross-check

Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.

Source: NDIS Quality and Safeguards Commission

Aged care approval status

Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.

Source: Department of Health and Aged Care

ABN verification

Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.

Source: Australian Business Register

Complaints process

If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.

Source: NDIS Commission / Aged Care Commission

About Mackay

Mackay sits within the Mackay (Regional Council) council area, home to around 3,659 residents. Connecting with a navigator support provider who already works locally means shorter travel and familiarity with nearby services.

Population

3,659

Local council

Mackay (Regional Council)

Median income

$31,460

Area

3.957 km²

Source: Australian Bureau of Statistics.

Navigator Support at a glance

Funding

NDIS, Foundational Supports

Availability

Co-designed and piloted 2026 to 2028

Wait time

Support coordination available now; navigator role rolling out 2026 to 2028

Cost

Navigator role government funded under reforms; support coordination funded in NDIS plans

Hours

By appointment

Median response

43 minutes

How Much Does Navigator Support Cost in Mackay?

Navigator Support in Mackay typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates vary depending on the provider, time of day, and complexity of support required. Weekend, evening, and public holiday rates are generally higher.

Common funding options: NDIS, Foundational Supports.

Cost Comparison: Mackay vs Queensland & National

How navigator support costs in Mackay compare with Queensland state averages and national averages. Rates vary by provider, funding type, and level of support required.

Metric Mackay QLD Average National Average
Hourly rate Navigator role government funded under reforms; support coordination funded in NDIS plans $50 - $68 $52 - $70
Daily rate (8hr) $330 - $460 $330 - $460 $340 - $480
Providers available 3 26,738 nationally

Rates are indicative and based on standard NDIS Price Guide rates and Home Care Package schedules. Actual costs vary by provider and individual service agreement.

How to Pay for Navigator Support in Mackay

Navigator Support in Mackay can be funded through NDIS, Foundational Supports. Many providers also accept private payment. Your funding type affects which providers you can access and how services are invoiced. If you have an NDIS plan, check that your plan includes the relevant support category. For aged care packages, your package coordinator can help arrange services.

What Navigator Support Is Like in Mackay

Finding navigator support in Mackay starts with understanding your needs and matching them to the right provider. Carevo connects you with vetted providers who service Mackay and surrounding areas. Once connected, providers will typically arrange an initial consultation to discuss your support requirements, scheduling preferences, and any specific needs.

Care Services Available in Mackay

Provider counts by service type in Mackay

Support Workers
36Social Support
36Therapy
33Personal Care
32Transport
30Cleaning
30Respite Care
25Allied Health
18Nursing
18
Meal Services
8
View all services →

Most popular care requests in Mackay

Based on 9 actual requests from participants and families in Mackay on Carevo.

    1 Personal care
    2 reqs.     2 Equipment hire
    2 reqs.     3 Domestic assistance
    2 reqs.     4 Specialist disability accommodation
    1 req.     5 Cleaning
    1 req.
    6 Bathroom Renovation
    1 req.

Real care requests submitted by people in Mackay through Carevo. Updated each build from inquiry records.

Queensland Regulations & Compliance

In Queensland, NDIS providers must be registered with the NDIS Quality and Safeguards Commission and comply with the NDIS Practice Standards. Aged care services are regulated by the Aged Care Quality and Safety Commission under federal legislation. Queensland requires all disability workers to hold a current Blue Card (working with people with disability check) in addition to national screening requirements.

NDIS Quality & Safeguards Commission

Phone: 1800 035 544

Website: ndiscommission.gov.au

Aged Care Quality & Safety Commission

Phone: 1800 951 822

Website: agedcarequality.gov.au

Statement of Rights Complaints Policy Privacy Policy

Mackay at a glance

Population 65+

529 (13.1%)

State avg 16.2%

NDIS participants

707

Active support recipients

Aged Care beds

143

Residential care capacity

Home Care Packages

723 active

In-home support

Average wait time

4-6 weeks

State avg 4-6 weeks

Nearest hospital

Mackay Base Hospital

1.4km away

GP clinics

7

Within 5km

Public transport

TransLink buses

Pharmacies

Chemist Warehouse Caneland • Priceline Pharmacy Mackay

Community support

Mackay Senior Citizens • Blue Care Mackay

Sugar cane country. Mining services hub. Gateway to Whitsundays.

Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.

Postcode: 4740
Data: ABS Census, MyAgedCare, NDIS Public Data

Frequently Asked Questions

How quickly do providers respond to enquiries in Mackay?
Based on 13 real provider connections on Carevo in Mackay, providers respond with a median of 43 minutes. 54% of enquiries are connected with a provider within 1 hour, and 85% within 24 hours.
How many navigator support providers are in Mackay?
There are currently 3 navigator support providers serving Mackay listed on Carevo.
How much does navigator support cost in Mackay?
Navigator Support in Mackay typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates depend on the provider and the type of support required.
How do I choose a navigator support provider in Mackay?
Look for providers who are NDIS registered, have experience with your specific needs, and service Mackay. Use our directory to compare providers, check their verification status, and view their service offerings.
Can I choose my own navigator support provider in Mackay?
Yes. Carevo lists 3 navigator support providers serving Mackay, and you are free to choose the one that best fits your needs. You can compare providers by their services, verification status, and coverage area before making a decision.
What qualifications should navigator support providers in Mackay have?
Providers should hold relevant industry qualifications, current police checks, and appropriate insurance. NDIS-funded services require providers to meet the NDIS Practice Standards and Quality Indicators. Always confirm a provider's credentials before engaging their services.
What happens if I'm not happy with my navigator support provider in Mackay?
You have the right to change your navigator support provider at any time. If you are unhappy with the service in Mackay, contact the provider directly to raise your concerns. If the issue is not resolved, you can switch to another provider on Carevo or lodge a complaint with the NDIS Quality and Safeguards Commission.
Is navigator support available on weekends in Mackay?
Many navigator support providers in Mackay offer weekend and after-hours support. Weekend services may attract higher rates under NDIS pricing arrangements. Contact providers directly through Carevo to confirm their weekend availability.
How do I know if a navigator support provider in Mackay is NDIS registered?
You can verify a provider's NDIS registration on the NDIS Commission's public register at ndiscommission.gov.au. Providers listed on Carevo display their registration and verification status on their profile. If you are plan-managed or self-managed, you can also use non-registered providers for some services.

Navigator Support in nearby Mackay & Rockhampton locations

Gracemere Bundaberg West Qunaba Craignish Agnes Water Apple Tree Creek Eimeo South Gladstone Slade Point Gladstone Urraween Gladstone Central Nikenbah Tinana Bundaberg Allenstown

Browse by condition in Mackay

Autism Intellectual Disability Developmental Delay Psychosocial Disability Cerebral Palsy Acquired Brain Injury Down Syndrome Spinal Cord Injury All conditions

Other services in Mackay

Browse related NDIS and aged care services available in Mackay.

Support Workers Support Coordination Plan Management Therapy Services SIL Accommodation Transport Personal Care Respite Care All services in Mackay

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