Navigator support providers in Mackay, Queensland
Funded via government programs. 17 families in Mackay have used Carevo to find a provider.
For navigator support
- 38 providers in Mackay
- Funded via government programs
- Free, no obligation
- One request, providers respond
It only takes one minute and it's free.
Best Navigator Support providers near me
Showing 10 of 10 providers·How we chose these
Mackay, QLD and 40 othersAlso servesAlbany Creek, QLD · Alderley, QLD · Ashmore, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Bundaberg West, QLD · Caboolture South, QLD · Caloundra, QLD · Cleveland, QLD · Clinton, QLD · +28 more · Regional provider
- 10+ families connected
- Specialises in Personal care, SIL, Social support
Bluetree Care is among the highest-ranked NDIS registered providers offering support coordination in Mackay, Queensland in our data. Personal care and SIL are among their most-requested supports. They have a track record of following through on more than 10 enquiries from families who connected through Carevo. Support coordinators often connect their participants with them.
How this listing is sourced
Mackay, QLD and 31 othersAlso servesAlderley, QLD · Ashmore, QLD · Benowa, QLD · Boondall, QLD · Brisbane, QLD · Browns Plains, QLD · Bundaberg West, QLD · Burpengary, QLD · Cairns City, QLD · Cleveland, QLD · Coolum Beach, QLD · Coomera, QLD · +19 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Social support
Mapple Care is an NDIS registered provider offering support coordination in Mackay, Queensland. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Families most often connect with them for cleaning and personal care. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 58 othersAlso servesAdelaide, SA · Alderley, QLD · Ashmore, QLD · Avoca, QLD · Baldivis, WA · Banks Creek, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Browns Plains, QLD · Bundaberg West, QLD · +46 more · National provider
- 50+ families connected
- Specialises in Personal care, Cleaning, Social support
Heart For Care Disability Services works across 13 NDIS support categories in Mackay, Queensland. Support coordinators often connect their participants with them. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. They are most often contacted for personal care and cleaning.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Responded to my enquiry straight away
Verified care seeker, South Brisbane
Not finding the right match?
Leave your details and we'll connect you with Navigator Support providers in Mackay. No wait list.
No login. No spam. We text or email when a match is ready.
- Fast responder, usually replies within an hour
- Specialises in Personal care, Cleaning, SIL
Choice Care Support Services works across 10 NDIS support categories in Mackay, Queensland. They also offer respite care. They are most often contacted for personal care and cleaning. They focus closely on their local area.
How this listing is sourced
Mackay, QLD and 2 othersAlso servesBrisbane, QLD · Underwood, QLD · Regional provider
- Fast responder, usually replies within an hour
- Specialises in Cleaning, Personal care, Transport
Embracing Our Community is an NDIS registered provider offering support coordination in Mackay, Queensland. Families most often connect with them for cleaning and personal care. Registered across 9 NDIS support categories, including accommodation and tenancy assistance, Assistance in Coordinating or Managing Life Stages, Transitions and Supports and shared living support. They support both NDIS and aged care funding.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker
Mackay, QLD and 3 othersAlso servesBrighton, QLD · Brisbane, QLD · Narangba, QLD · Regional provider
- Fast responder, usually replies within an hour
- Specialises in Support coordination
Albright Care Services is an NDIS registered provider offering support coordination in Mackay, Queensland. Most enquiries to them come from participants directly. Registered across 8 NDIS support categories, including daily living skills, household tasks and daily personal care.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Specialises in Nursing, Personal care
Nurse Next Door Mackay works across 12 NDIS support categories in Mackay, Queensland. They focus closely on their local area. They are most often contacted for nursing and personal care. Most enquiries to them come from families and carers.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 2 othersAlso servesBrisbane, QLD · Ormeau, QLD · National provider
- Specialises in Cleaning, Personal care
Based in Mackay, Queensland, Centred Care Solutions is an NDIS registered provider offering support coordination. Registered across 12 NDIS support categories, including high intensity personal care, transport assistance and Innovative Community Participation. Cleaning and personal care are among their most-requested supports. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Specialises in Cleaning, Personal care
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Approved Aged Care provider (Department of Health)
- Business address on file
- Team includes Cleaner
Mackay, QLD and 7 othersAlso servesAtherton, QLD · Coomera, QLD · Innisfail, QLD · Mareeba, QLD · Parramatta Park, QLD · Townsville City, QLD · Yarrabah, QLD
- Specialises in Personal care, Transport
One Stop Support Services is an NDIS registered provider offering support coordination in Mackay, Queensland. Families most often connect with them for personal care and transport. Registered across 15 NDIS support categories, including accommodation and tenancy assistance, shared living support and daily personal care.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker, Registered Nurse, Social Worker
About Navigator Support in Mackay
This guide compares the top navigator support providers in Mackay. We rank providers based on their verification status, NDIS registration, and the range of services they offer. There are currently 10 navigator support providers serving Mackay.
How we rank providers
Rankings in Mackay are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.
- How this list is built. Providers shown here are registered with the NDIS for Support Coordination and Assistance in Coordinating or Managing Life Stages, Transitions and Supports, or offer support coordination. Generalist providers who only mention this service in passing are excluded, so the list reflects genuine, demonstrated capability. This support is new or still rolling out, so these are the closest-matched providers based on the criteria above while the dedicated program is established.
- Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
- Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
- Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
- Local presence. Providers confirmed in Mackay rank above those covering only the broader region.
What "Trusted" means. The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.
38
providers in Mackay
32,039
providers nationally
What "Verified care seeker" means. Any care-seeker feedback shown above is from a real person who used Carevo to connect with that provider and then told us how it went. We only publish feedback tied to a genuine, matched enquiry, never anonymous, unsolicited, or paid reviews.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them yourself. Here is what each listing shows and where to check it. A listing on Carevo is not an endorsement.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionCare demand in Mackay
In the last 90 days, families in Mackay made 10 care requests through Carevo, and 59% were marked urgent. The funding mix was 45% NDIS, 27% Home Care Package or aged care, and 27% privately funded.
Based on real requests submitted to Carevo. Updated each build.
About Mackay
Mackay sits within the Mackay (Regional Council) council area, home to around 3,659 residents. Connecting with a navigator support provider who already works locally means shorter travel and familiarity with nearby services.
Population 65+
13,047 (15.3%)
State avg 17.7%
Need help with daily activities
4,550 (5.3%)
State avg 6.1%
Median personal income
$882/wk
Weekly, persons 15+ (ABS)
Nearest hospital
Mackay Base Hospital
Public transport
TransLink buses
Pharmacies
Chemist Warehouse Caneland • Priceline Pharmacy Mackay
Community support
Mackay Senior Citizens • Blue Care Mackay
Sugar cane country. Mining services hub. Gateway to Whitsundays.
Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.
Language support in Mackay
Mackay has a large Filipino-speaking community (1.7% of residents), so finding NDIS navigators in a shared language matters here. These are the main languages spoken at home locally (ABS Census 2021). When you get matched, ask providers which of their staff speak your language and whether they can keep that worker as your regular. Interpreters are free through TIS National for NDIS appointments, and My Aged Care can arrange them for aged care assessments.
Speaker counts are persons using the language at home in this postcode. Source: Australian Bureau of Statistics, Census of Population and Housing 2021 (table G13). Carevo connects families with providers and does not deliver care itself.
Navigator Support at a glance
- Funding
- Government-commissioned (outside individual NDIS plan budgets); support coordination funded in NDIS plans
- Availability
- Co-designed and piloted 2026 to 2028
- Wait time
- Support coordination available now; navigator role rolling out 2026 to 2028
- Cost
- Navigator role government funded under reforms; support coordination funded in NDIS plans
- Hours
- By appointment
- Median response
- 1 hour 11 min
How Much Does Navigator Support Cost in Mackay?
Navigator Support in Mackay typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates vary depending on the provider, time of day, and complexity of support required. Weekend, evening, and public holiday rates are generally higher.
Common funding options: Government-commissioned (outside individual NDIS plan budgets); support coordination funded in NDIS plans.
How to Pay for Navigator Support in Mackay
Navigator Support in Mackay can be funded through Government-commissioned (outside individual NDIS plan budgets); support coordination funded in NDIS plans. Many providers also accept private payment. Your funding type affects which providers you can access and how services are invoiced. If you have an NDIS plan, check that your plan includes the relevant support category. For aged care packages, your package coordinator can help arrange services.
What Navigator Support Is Like in Mackay
Finding navigator support in Mackay starts with understanding your needs and matching them to the right provider. Carevo connects you with vetted providers who service Mackay and surrounding areas. Once connected, providers will typically arrange an initial consultation to discuss your support requirements, scheduling preferences, and any specific needs.
Care Services Available in Mackay
Provider counts by service type in Mackay
Most popular care requests in Mackay
Based on 17 actual requests from participants and families in Mackay on Carevo.
- 1 Personal care
Real care requests submitted by people in Mackay through Carevo. Updated each build from inquiry records.
Queensland Regulations & Compliance
In Queensland, NDIS providers must be registered with the NDIS Quality and Safeguards Commission and comply with the NDIS Practice Standards. Aged care services are regulated by the Aged Care Quality and Safety Commission under federal legislation. Queensland requires all disability workers to hold a current Blue Card (working with people with disability check) in addition to national screening requirements.
Frequently Asked Questions
How quickly do providers respond to enquiries in Mackay?
Based on 28 real provider connections on Carevo in Mackay, providers respond with a median of 1 hour 11 min. 46% of enquiries are connected with a provider within 1 hour, and 82% within 24 hours.
How many navigator support providers are in Mackay?
There are currently 10 navigator support providers serving Mackay listed on Carevo.
How much does navigator support cost in Mackay?
Navigator Support in Mackay typically costs Navigator role government funded under reforms; support coordination funded in NDIS plans. Rates depend on the provider and the type of support required.
How do I choose a navigator support provider in Mackay?
Look for providers who are NDIS registered, have experience with your specific needs, and service Mackay. Use our directory to compare providers, check their verification status, and view their service offerings.
Can I choose my own navigator support provider in Mackay?
Yes. Carevo lists 10 navigator support providers serving Mackay, and you are free to choose the one that best fits your needs. You can compare providers by their services, verification status, and coverage area before making a decision.
What qualifications should navigator support providers in Mackay have?
Providers should hold relevant industry qualifications, current police checks, and appropriate insurance. NDIS-funded services require providers to meet the NDIS Practice Standards and Quality Indicators. Always confirm a provider's credentials before engaging their services.
What happens if I'm not happy with my navigator support provider in Mackay?
You have the right to change your navigator support provider at any time. If you are unhappy with the service in Mackay, contact the provider directly to raise your concerns. If the issue is not resolved, you can switch to another provider on Carevo or lodge a complaint with the NDIS Quality and Safeguards Commission.
Is navigator support available on weekends in Mackay?
Many navigator support providers in Mackay offer weekend and after-hours support. Weekend services may attract higher rates under NDIS pricing arrangements. Contact providers directly through Carevo to confirm their weekend availability.
How do I know if a navigator support provider in Mackay is NDIS registered?
You can verify a provider's NDIS registration on the NDIS Commission's public register at ndiscommission.gov.au. Providers listed on Carevo display their registration and verification status on their profile. If you are plan-managed or self-managed, you can also use non-registered providers for some services.
Navigator Support in nearby Mackay & Rockhampton locations
Browse by condition in Mackay
Other services in Mackay
Browse related NDIS and aged care services available in Mackay.
Need support in Mackay?
Connect with providers in Mackay & Rockhampton today.