On a $58/hour agreed rate, a Mable worker keeps about $52/hour after Mable’s 10% engagement fee, and the participant pays about $62.60/hour after the 7.95% platform fee. Weekend and public holiday rates are higher because workers set their own rates. Mable is available to self-managed and plan-managed NDIS plans only. Agency-managed participants cannot use Mable.

For workers: You set your own rate, with a $39/hour platform minimum. Mable takes 10%, so on a $58/hr rate you keep around $52/hr. You’re an independent contractor with no SCHADS Award, no super, no leave.

For participants: Total cost is the worker’s rate plus the 7.95% platform fee. Example: $58/hr becomes about $62.60/hr. You handle all admin, scheduling, and worker management yourself. Not available for agency-managed plans.

Worker rates sit within the NDIS price caps in the official NDIS Pricing Arrangements and Price Limits, and minimum worker pay follows the SCHADS Award set by Fair Work.

Carevo platform data (updated 2026-06-27): If you would rather be matched with a provider than find and manage an independent worker yourself, Carevo lists 28,004 NDIS-registered providers across 4,782 suburbs. Personal care and domestic assistance are the most-requested supports (855 and 570 requests), and across the platform 93% of requests get a provider response within 24 hours, most within the hour. These figures come from real activity on Carevo and refresh as the data updates. See how we calculate these numbers.

Mable at a glance: 2026

DetailWhat you need to know
Worker weekday rateYou set your own (example used here: $58/hour)
Worker take-home~$52/hour on a $58 rate (after 10% Mable fee)
Client costAgreed rate + 7.95% platform fee
Weekday client cost~$62.60/hour on a $58 rate
Platform minimum$39/hour
NDIS registered?No. Platform only, not a provider
Agency-managed plansNot accepted
Self/plan-managedYes
Worker employment typeIndependent contractor (ABN required)
InsuranceSessions booked through Mable include support worker insurance

Pros and cons of Mable (honest assessment)

Pros:

  • Often lower rates than traditional agencies, since workers set their own rates with no agency markup
  • You choose your own support workers
  • Flexible scheduling, no lock-in contracts
  • Large national pool of workers
  • Direct communication with your worker
  • Good for simple, ongoing support needs

Cons:

  • Not available for agency-managed NDIS plans
  • 7.95% platform fee adds up ($2,385/year on a $30K budget)
  • No guaranteed backup if your worker is sick or on leave
  • You handle all admin, scheduling, and issue resolution
  • Quality varies significantly between workers
  • No clinical oversight or care coordination
  • Workers are contractors with no SCHADS Award protections

Calculate NDIS Support Worker Rates Use our free NDIS Pay Rate Calculator to compare rates across weekdays, weekends, and public holidays. See exactly what you should be paying based on current NDIS price limits.

Try the Pay Rate Calculator →

Mable is Australia’s leading online platform connecting people with disabilities to independent support workers for NDIS and private services. Unlike traditional providers, Mable is a marketplace where you negotiate rates directly with workers within the NDIS price limits.


Mable vs Direct NDIS Providers: Full Comparison

FeatureMableProviders found through CarevoRegistered NDIS Provider (typical)
Platform/Service Fees7.95% (added to worker rate)Fees set by each providerIncluded in the provider’s pricing
Worker MatchingSelf-service marketplaceProvider-led matchingCoordinator matching
Support hoursPlatform help deskSet by each providerBusiness hours (typically)
NDIS RegistrationPlatform (not provider)Registered providers under NDIS Commission standardsYes - Registered
Worker EmploymentIndependent contractorsProviders employ their own staffDirect employees
Background ChecksNDIS Worker ScreeningEach provider screens its own staffEmployer NDIS screening
Agency-Managed Plans❌ NoDepends on the provider✅ Yes
Areas CoveredNationalVaries by providerVaries (typically metro)
Service ContinuityWorker-dependentManaged by each providerProvider-managed
Cancellation PolicyWorker sets policySet by each providerProvider policy
Quality OversightRatings + reviewsNDIS Commission standards apply to registered providersQuality frameworks
Minimum BookingVaries by workerVaries by providerVaries (typically 2-4 hours)

Key Differences Explained

When Mable Works Best:

  • ✅ Self-managed or plan-managed participants
  • ✅ Confident managing your own support arrangements
  • ✅ Want maximum control over worker selection
  • ✅ Seeking potentially lower rates (minus 7.95% fee)
  • ✅ Comfortable with administrative responsibility

When Direct Providers Work Better:

  • ✅ Agency-managed plans (Mable not available)
  • ✅ Want guaranteed service continuity and backup
  • ✅ Prefer professional coordination and oversight
  • ✅ Need 24/7 emergency support
  • ✅ Want comprehensive service range (SIL, nursing, therapy)
  • ✅ Prefer less administrative burden

What is Mable Support?

Mable is an online marketplace platform that connects NDIS participants and people with disabilities to qualified support workers. The platform provides:

  • Verified support worker profiles with qualifications and experience
  • Direct booking system for ongoing or one-off support
  • Secure payment processing through the platform
  • Insurance coverage for all platform bookings
  • Customer support for participants and workers (check Mable’s current support hours)
  • Quality assurance through ratings and reviews

Founded in 2014, Mable is one of Australia’s larger platforms for finding disability support workers.

Is Mable NDIS Registered? Understanding Mable’s Status

Important Clarification: Mable is NOT a traditional NDIS-registered provider - it’s an online platform that connects participants with independent support workers.

What This Means for You:

NDIS Plan Management TypeCan You Use Mable?Notes
Self-Managed✅ YesFull flexibility to use Mable
Plan-Managed✅ YesCan book independent workers on Mable
Agency-Managed (NDIA)❌ NoMust use registered NDIS providers only

Mable doesn’t fit into provider registration categories because they don’t provide support directly - they’re a technology platform connecting people. The support workers on Mable are independent sole traders who may or may not be individually registered.

Mable Support Worker Rates 2026

Complete Mable Rate Table (2026)

Time PeriodAverage Mable RateWith 7.95% FeeNDIS Price CapPotential Savings
Weekday (Mon-Fri)$58/hour$62.60/hour$70.23/hour~$7.60/hour
Saturday$65-75/hour$70-81/hour$98.83/hour$17-28/hour
Sunday$75-90/hour$81-97/hour$127.43/hour$29-45/hour
Public Holiday$85-110/hour$92-119/hour$156.03/hour$35-62/hour
Evening (after 8pm)$62-70/hour$67-76/hour$77.38/hour$1-10/hour

Why Weekend Rates Are Higher on Mable

Support workers on Mable set their own rates, but most charge higher rates for weekends because:

  • Award entitlements: SCHADS Award mandates penalty rates for unsociable hours
  • Opportunity cost: Workers sacrifice personal/family time
  • Market demand: Higher demand for weekend support

Smart tip: If you need weekend support, book regular workers in advance - they often offer better rates for loyal clients.

NDIS Price Limits Comparison (2026-27)

Support TypeNDIS Price CapMable Average (with fee)Your Savings
Self Care - Weekday Daytime$70.23/hour$62.60/hour~$7.60/hour
Self Care - Saturday$98.83/hour$75/hour~$23/hour
Self Care - Sunday$127.43/hour$89/hour~$37/hour
Self Care - Public Holiday$156.03/hour$105/hour~$50/hour

Source: NDIS Pricing Arrangements and Price Limits 2026-27. These self-care price limits are held at their 2025-26 levels.

Annual Savings Example: If you use 10 hours of weekend support per week, you could save $12,000-15,000 per year using Mable vs NDIS maximum rates.

Mable Platform Fees Explained

For Clients (NDIS Participants):

  • 7.95% Platform Fee: Added on top of the agreed hourly rate
  • Example: $58/hour agreed rate = $62.60/hour total cost

For Support Workers:

  • 10% Support Engagement Fee: Deducted from earnings
  • Example: $58/hour agreed rate = $52/hour in pocket

Mable Platform Benefits for NDIS Participants

Cost Savings: Often cheaper than traditional agency rates despite fees Background checks: National Police Check for all workers, plus an NDIS Worker Screening Check for NDIS-funded or risk-assessed roles Flexibility: Book support when you need it, no long-term contracts Choice: Access to a large pool of support workers across Australia Transparency: Workers set their own rates within NDIS price limits

How Mable Support Workers Work

For NDIS Participants

  1. Create Profile: Set up your participant profile with support needs
  2. Search Workers: Browse support worker profiles in your area
  3. Book Services: Direct booking through secure platform
  4. Receive Support: Meet your chosen support worker
  5. Rate & Review: Provide feedback to help other participants

For Support Workers

  1. Platform Registration: Complete comprehensive verification process
  2. Profile Creation: Build detailed profile with qualifications and experience
  3. Client Matching: Receive booking requests from participants
  4. Service Delivery: Provide support services as booked
  5. Payment Processing: Mable pays workers through the platform. Regular Payments arrive around two business days after Mable collects from the client, with optional Express Pay for faster access. Check Mable’s current payment terms.

Benefits of Using Mable for NDIS Support

Participant Benefits

Cost Effectiveness

  • No agency markup fees (7.95% platform fee vs 15-30% agency fees)
  • Direct negotiation with support workers
  • Transparent pricing with no hidden costs
  • Potential savings of $150-300 per week on support costs

Quality Assurance

  • All support workers police checked and verified
  • Comprehensive insurance coverage included
  • Ratings and reviews from other participants
  • Platform monitoring and quality control

Flexibility and Choice

  • Access to a large pool of verified support workers
  • Book support from 2 hours to ongoing arrangements
  • Change or cancel bookings with reasonable notice
  • No lock-in contracts or minimum commitments

Support Worker Benefits

Fair Payment

  • Keep 90% of hourly rate (10% support engagement fee)
  • Regular Payments about two business days after Mable collects from the client, with optional Express Pay
  • No agency deductions or hidden fees
  • Competitive rates above award minimums

Work Flexibility

  • Choose your own hours and clients
  • Accept or decline booking requests
  • Set your own availability
  • Work with multiple participants

Professional Support

  • Platform training and resources
  • Insurance coverage for all bookings
  • Support for work-related issues (check Mable’s current support hours)
  • Professional development opportunities

Finding Quality Mable Support Workers

What to Look For in Support Worker Profiles

Qualifications and Experience

  • Relevant disability support qualifications
  • Experience with your specific support needs
  • Specialized training (autism, aged care, mental health)
  • Professional references and testimonials

Ratings and Reviews

  • High participant satisfaction scores (4.5+ stars)
  • Detailed reviews from other NDIS participants
  • Consistent positive feedback over time
  • Response to any negative feedback

Availability and Reliability

  • Regular availability that matches your needs
  • Quick response times to messages
  • Reliability record with other participants
  • Flexibility for emergency or changed bookings

Top-Rated Support Worker Categories on Mable

Personal Care Specialists: $38-45/hour

  • Assistance with daily living activities
  • Personal hygiene and grooming support
  • Medication reminders and management
  • Mobility assistance and transfers

Community Access Workers: $35-42/hour

  • Social and recreational activities
  • Transport and shopping assistance
  • Community participation support
  • Skill development activities

Household Support Workers: $32-38/hour

  • Cleaning and household maintenance
  • Meal preparation and planning
  • Laundry and ironing services
  • Garden maintenance and pet care

Specialized Support Workers: $42-55/hour

  • Behavior support and intervention
  • Complex care needs
  • Specialized equipment operation
  • Therapy support and implementation

Mable vs Other NDIS Support Platforms

FeatureMableHireupTraditional Agencies
Client Fee7.95%8-12%15-30% markup
Worker Fee10%VariesN/A (employees)
NDIS RegisteredPlatform onlyYesYes
Agency-Managed OK❌ No✅ Yes✅ Yes
Background ChecksNDIS Worker ScreeningNDIS Worker ScreeningVaries
InsuranceIncludedIncludedOften extra
Booking FlexibilityHighMediumLow

Best For: Mable is ideal for self-managed and plan-managed participants who want choice and potentially lower costs. Agency-managed participants must use registered providers like Hireup or traditional agencies.


Mable Reviews 2026: What Users Actually Say

Positive Reviews - What Participants Like

Control Over Support Worker Selection ⭐⭐⭐⭐⭐

  • “Finally have control over who comes into my home” (illustrative example of common feedback)
  • Choose from multiple workers and try different options
  • Read detailed profiles before making contact
  • No being assigned random workers

Cost Savings on Weekend Support ⭐⭐⭐⭐⭐

  • “Save $20-40/hour on weekend support compared to agencies”
  • Transparent pricing with no hidden agency markups
  • Platform fee (7.95%) is clear and predictable
  • Workers often negotiate better rates for regular clients

Flexibility and Direct Communication ⭐⭐⭐⭐

  • Direct messaging with workers for scheduling
  • No agency intermediary delays
  • Quick response times from motivated workers
  • Ability to build personal relationships

Large Worker Pool ⭐⭐⭐⭐

  • A large pool of workers across Australia
  • Good availability even in regional areas
  • Multiple language options
  • Specialized skills and experience available

Common Complaints - What Participants Report

Worker Availability Can Be Inconsistent ⭐⭐

  • “My regular worker went on leave and I had to scramble for backup”
  • Independent workers manage their own schedules
  • No guaranteed coverage during worker absences
  • Some popular workers have limited availability

Quality Control Varies ⭐⭐⭐

  • “Had to trial 4 different workers before finding the right fit”
  • Quality depends entirely on individual worker
  • Some workers accept bookings they’re not qualified for
  • Platform moderation is reactive, not proactive

7.95% Platform Fee Adds Up ⭐⭐⭐

  • “On $30,000/year support budget, that’s $2,385 in platform fees”
  • Fee is charged on every booking
  • Can’t bypass platform once you find a worker
  • No bulk or loyalty discounts

Administrative Burden for Participants ⭐⭐

  • “I spend hours managing bookings and worker communications”
  • Self-management requires significant time
  • Coordinating multiple workers is complex
  • You’re responsible for all issue resolution

No Service for Agency-Managed Plans

  • “My plan switched to agency-managed and I can’t use Mable anymore”
  • Approximately 25% of participants can’t access platform
  • Forces switch to traditional providers mid-relationship
  • No grandfathering for existing arrangements

Mable vs Managed Providers: User Experience Comparison

AspectMable (Self-managed)Providers found through Carevo
Worker QualityVaries (worker-by-worker)Each provider screens and manages its own staff
AvailabilityWorker-dependentManaged by each provider
Administrative LoadHigh (participant manages)Lower (the provider manages rostering and admin)
CostWorker’s rate + 7.95% feeSet by each provider, within NDIS price limits
Worker RelationshipDirect (participant-worker)Through the provider

Which model suits you depends on how much control you want versus how much admin you want to take on. There is no single right answer.

Bottom Line: Is Mable Worth It?

Mable works well for participants who:

  • ✅ Have self-managed or plan-managed funding
  • ✅ Are confident managing support worker relationships
  • ✅ Have time to coordinate their own services
  • ✅ Want maximum control over worker selection
  • ✅ Are comfortable with variable quality and availability
  • ✅ Can handle administrative tasks

Consider managed providers if you:

  • ✅ Have agency-managed plans (Mable won’t work)
  • ✅ Want guaranteed service continuity
  • ✅ Prefer professional coordination
  • ✅ Need 24/7 emergency support
  • ✅ Want comprehensive services (SIL, nursing, therapy)
  • ✅ Prefer less administrative responsibility

Common Participant Experiences

The scenarios below are illustrative examples drawn from common feedback patterns, not quotes from named individuals.

Positive Experience:

“Mable gave me control back after years of agencies sending random workers. The 7.95% fee is worth it for the flexibility and choice. Perfect for my self-managed plan.”

(Illustrative: self-managed participant)

Mixed Experience:

“Good for basic support work, but when my needs became more complex I switched to a registered provider. Mable is great for simple needs, not complex care.”

(Illustrative: participant who moved to a registered provider)

Negative Experience:

“Spent more time managing workers and dealing with cancellations than the platform fee was worth. Switched to an agency and pay slightly more but have zero stress.”

(Illustrative: participant who switched to an agency)


How to sign up for Mable (step by step)

For NDIS participants

  1. Check your plan type. You need a self-managed or plan-managed NDIS plan. Agency-managed plans cannot use Mable.
  2. Create your account at mable.com.au. You will need your NDIS plan number, ID, and a description of your support needs.
  3. Set up your profile. Describe what support you need, your location, preferred times, and any specific requirements (language, gender preference, experience with your disability type).
  4. Search for workers. Filter by location, availability, qualifications, ratings, and hourly rate. Read profiles and reviews carefully.
  5. Message your shortlist. Contact 3-5 workers through the platform. Discuss your needs, expectations, and availability before booking.
  6. Book a trial session. Start with a single session to test compatibility before committing to regular bookings.
  7. Set up regular support. Once you find the right worker, book ongoing sessions. Keep 1-2 backup workers in case of cancellations.

For support workers

  1. Get your documents ready. You need an ABN, NDIS Worker Screening Check, National Police Check, and relevant qualifications (Certificate III minimum recommended).
  2. Register on mable.com.au and complete the verification process. This includes identity checks, document uploads, and reference verification.
  3. Build your profile. Include your qualifications, experience, specialisations, availability, and a professional photo. Detailed profiles get more bookings.
  4. Set your rates. Research what others charge in your area. Most weekday rates fall between $45-65/hour. Remember Mable takes 10% from your earnings.
  5. Respond to enquiries promptly. Fast response times improve your visibility on the platform and build your reputation.
  6. Deliver quality support and collect reviews. Your rating is your most important marketing tool on the platform.

Mable Safety and Quality Assurance

Comprehensive Background Checking

  • Police Checks: Current National Police Check for all workers
  • Working with Children Checks: Where required by state legislation
  • NDIS Worker Screening Check: Required for workers in NDIS-funded or risk-assessed roles
  • Reference Verification: Professional and character references checked
  • Identity Verification: Government ID and address verification

Insurance Coverage

  • Sessions booked and invoiced through Mable include support worker insurance
  • Coverage applies to support work activities arranged through the platform
  • For the current scope and limits of cover, check Mable’s own published terms

Platform Safety Features

  • Secure Messaging: All communication through monitored platform
  • Support channels: Contact Mable’s support team for safety concerns (check current support hours)
  • Incident Reporting: Comprehensive reporting and response system
  • Quality Monitoring: Regular quality assurance checks

Mable Support Worker Training and Development

Mandatory Training Requirements

  • Disability Support Fundamentals: Platform-specific training module
  • NDIS Understanding: Framework and participant rights training
  • Safety and Risk Management: Workplace safety and emergency procedures
  • Communication Skills: Effective support and participant interaction

Optional Professional Development

  • Specialized Support Training: Autism, mental health, complex care
  • First Aid Certification: CPR and emergency response training
  • Equipment Operation: Specialized equipment and assistive technology
  • Behavior Support: Positive behavior support strategies

Common Mable Support Questions

How Much Does Mable Cost?

Mable charges a 7.95% client platform fee on all bookings. Support workers also pay a 10% support engagement fee from their earnings. Despite these fees, using Mable can be cheaper than traditional agencies because workers set their own rates with no agency markup. As an example, a $58/hour agreed weekday rate becomes about $62.60/hour after the client fee.

Is Mable NDIS Registered?

Important Clarification: Mable is NOT a traditional registered NDIS provider - it’s an online platform that connects participants with independent support workers. Mable doesn’t fit into provider registration categories because they don’t provide support directly.

Who Can Use Mable:

  • Self-managed participants: Full flexibility to use Mable
  • Plan-managed participants: Can book independent workers on Mable
  • Agency-managed (NDIA) participants: Cannot use Mable - must use registered providers only

What Happens if My Support Worker Doesn’t Show Up?

If a support worker cancels or doesn’t show up, you can search for and book replacement support through the platform, and Mable’s support team can help. Cancellation terms and any related credits are set out in Mable’s own policies, so check Mable’s current terms.

Maximizing Your Mable Experience

Building Long-Term Support Relationships

  • Start with trial sessions to test compatibility
  • Communicate clearly about expectations and preferences
  • Provide constructive feedback to help workers improve
  • Build routine with reliable, trusted support workers
  • Maintain backup options for holiday coverage

Managing Multiple Support Workers

  • Consistent communication about support needs and changes
  • Clear scheduling to avoid conflicts and confusion
  • Regular reviews of support quality and effectiveness
  • Team coordination for complex support needs
  • Backup arrangements for emergency situations

Cost Comparison: Mable vs Traditional Agencies

Weekly Support Cost Example (20 hours)

Provider TypeHourly RateWeekly CostAnnual Cost
Mable Support Worker$38$760$39,520
Traditional Agency$52$1,040$54,080
Potential Annual Savings-$280$14,560

Additional Benefits: Greater choice, flexibility, and direct relationship with support workers.

Looking for specific NDIS pricing information? Try these tools:

Frequently asked questions about Mable support worker rates

How much do Mable support workers get paid?

Mable support workers set their own rates, with a $39/hour platform minimum. Weekday rates commonly sit in the $50-65/hour range, with higher rates for weekends and public holidays. After Mable’s 10% support engagement fee, a worker on a $58/hour rate keeps about $52/hour.

What are Mable weekend rates for support workers?

Mable weekend rates range from $65-90/hour depending on the type of support and worker experience. Saturday rates average $65-75/hour while Sunday rates average $75-90/hour. These rates are set by individual workers within NDIS price limits.

How much do Mable workers charge for public holidays?

Mable public holiday rates range from $85-110/hour for most support types. These rates are negotiated directly between workers and participants, with most workers charging 1.5-2x their weekday rate for public holidays, which aligns with Australian award wage requirements.

What fees does Mable charge support workers?

Mable charges support workers a 10% support engagement fee deducted from their earnings. For example, if a worker agrees to $58/hour with a client, they receive approximately $52/hour after the fee. Workers also handle their own tax and superannuation as independent contractors.

How much does Mable cost for participants?

Participants pay a 7.95% platform fee added to the agreed hourly rate. For example, if you agree to $58/hour with a worker, your total cost is approximately $62.60/hour. This fee covers platform use, insurance, and payment processing.

Are Mable support workers qualified and safe?

Mable workers complete a National Police Check, plus reference and identity verification. Workers in NDIS-funded or risk-assessed roles also need an NDIS Worker Screening Check. The platform requires relevant qualifications and experience for the support offered. Check Mable’s current screening requirements for your support type. Sessions booked and invoiced through Mable include support worker insurance.

Can I use my NDIS funding to pay Mable support workers?

Self-managed and plan-managed participants can use their NDIS funding on Mable. However, agency-managed (NDIA) participants cannot use Mable because they must use registered NDIS providers only, and Mable is a platform, not a registered provider.

How do Mable rates compare to traditional agencies?

Mable rates can be lower than traditional agencies despite the 7.95% platform fee, because workers set their own rates and there is no agency markup on top. Actual savings depend on the rate each worker sets and the agency you compare against.

Do Mable workers get travel allowance?

Mable travel allowance varies by worker and is negotiated individually. Most workers include travel time and costs in their hourly rate or charge separately for distances over 10-15km. This is typically $0.85-1.20 per kilometer based on ATO rates.

How often do Mable support worker rates increase?

Mable rates follow NDIS price guide increases, which occur annually. Individual workers may also adjust their rates based on experience, qualifications, or market demand. Participants receive advance notice of any rate changes from their regular workers.

What happens if my Mable support worker cancels or doesn’t show up?

If a support worker cancels or doesn’t attend, you can search for and book replacement support through the platform, and Mable’s support team can help. Cancellation terms and any related credits are set out in Mable’s own policies, so check Mable’s current terms.

Can I book the same support worker regularly on Mable?

Yes, once you find a compatible support worker, you can book them for regular ongoing support. Many participants develop long-term relationships with preferred workers, booking them for weekly or daily support sessions. You can also maintain backup workers for holiday coverage.