Mable Support Worker Rates and Jobs 2026: $50-$90/Hr

After Mable’s 10% fee, Mable’s published average rate is $50 to $59 an hour on weekdays for social support, $50 to $60 for domestic assistance and $50 to $61 for personal care. Weekends are $63 to $86 for social support and domestic assistance and $68 to $90 for personal care. Those are Mable’s own figures, measured across support hours delivered on the platform from 1 April to 30 September 2026, with the 10% support engagement fee already deducted and before the worker’s own tax and super. No rate below Mable’s minimum agreed rate of $42 an hour can be agreed on the platform. Mable support worker jobs are contract work: workers are independent contractors who set their own rate and take bookings through the platform. Mable is available to self-managed and plan-managed NDIS plans only. Agency-managed participants cannot use Mable.

Competitive interest disclosure. Carevo publishes this page, and Carevo competes with Mable for the same participants and the same support workers. We have a commercial interest in you choosing Carevo, so do not take our word for any Mable number here. Every Mable figure on this page is Mable’s own published figure and links to the page it came from: Mable’s support worker pricing page, mable.com.au/pricing and Mable’s indicative rates guide, all retrieved 10 October 2026. Carevo is a connection platform. It does not deliver care and does not employ support workers.

For workers: You set your own rate, above Mable’s $42 an hour minimum agreed rate. Mable deducts a 10% support engagement fee, so a $58 agreed rate leaves you $52.20. You are an independent contractor with no SCHADS Award, no super, no leave.

For participants: Total cost is the agreed rate plus Mable’s 7.95% client platform fee. Mable’s own worked example: $58 agreed becomes $62.61 an hour. You handle all admin, scheduling, and worker management yourself. Not available for agency-managed plans.

To hire a worker directly without a client platform fee, you can also hire an independent support worker through Carevo. Families never pay Carevo. You agree the rate and the arrangement with the worker, and their checks are self-reported, so sight them before the first shift.

Worker rates sit within the price limits in the official NDIS Pricing Schedule 2026-27, which replaced the NDIS Pricing Arrangements and Price Limits on 1 July 2026, and minimum worker pay follows the SCHADS Award set by Fair Work.

Carevo platform data (updated 2026-08-26): If you would rather be matched with a provider than find and manage an independent worker yourself, Carevo lists 32,033 NDIS-registered providers across 8,918 suburbs. Personal care and domestic assistance are the most-requested supports (1,593 and 1,788 requests), and across the platform 90% of requests get a provider response within 24 hours, most within the hour. These figures come from real activity on Carevo and refresh as the data updates. See how we calculate these numbers.

Mable at a glance: 2026

Pros and cons of Mable (honest assessment)

Pros:

• Often lower rates than traditional agencies, since workers set their own rates with no agency markup
• You choose your own support workers
• Flexible scheduling, no lock-in contracts
• Large national pool of workers
• Direct communication with your worker
• Good for simple, ongoing support needs

Cons:

• Not available for agency-managed NDIS plans
• 7.95% platform fee adds up ($2,385/year on a $30K budget)
• No guaranteed backup if your worker is sick or on leave
• You handle all admin, scheduling, and issue resolution
• Quality varies significantly between workers
• No clinical oversight or care coordination
• Workers are contractors with no SCHADS Award protections

Calculate NDIS Support Worker Rates Use our free NDIS Pay Rate Calculator to compare rates across weekdays, weekends, and public holidays. See exactly what you should be paying based on current NDIS price limits.

Try the Pay Rate Calculator →

Mable is one of Australia’s largest online platforms connecting people with disabilities to independent support workers for NDIS and private services. Unlike traditional providers, Mable is a marketplace where you negotiate rates directly with workers within the NDIS price limits.

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Mable vs Direct NDIS Providers: Full Comparison

Key Differences Explained

When Mable Works Best:

• Self-managed or plan-managed participants
• Confident managing your own support arrangements
• Want maximum control over worker selection
• Seeking potentially lower rates (minus 7.95% fee)
• Comfortable with administrative responsibility

When Direct Providers Work Better:

• Agency-managed plans (Mable not available)
• Want guaranteed service continuity and backup
• Prefer professional coordination and oversight
• Need 24/7 emergency support
• Want comprehensive service range (SIL, nursing, therapy)
• Prefer less administrative burden

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What is Mable Support?

Mable is an online marketplace platform that connects NDIS participants and people with disabilities to qualified support workers. The platform provides:

• Verified support worker profiles with qualifications and experience
• Direct booking system for ongoing or one-off support
• Secure payment processing through the platform
• Insurance coverage for all platform bookings
• Customer support for participants and workers (check Mable’s current support hours)
• Quality assurance through ratings and reviews

Founded in 2014, Mable is one of Australia’s larger platforms for finding disability support workers.

Is Mable NDIS Registered? Understanding Mable’s Status

Important Clarification: Mable is NOT a traditional NDIS-registered provider - it’s an online platform that connects participants with independent support workers.

What This Means for You:

Mable doesn’t fit into provider registration categories because they don’t provide support directly - they’re a technology platform connecting people. The support workers on Mable are independent sole traders who may or may not be individually registered.

Mable support worker rates 2026

What Mable actually publishes

Mable publishes its average rates in two time bands only: weekday and weekend. There is no Saturday rate, no separate Sunday rate and no public holiday rate anywhere in Mable’s published pricing. Worker profiles carry indicative rates for weekday, weekend and 24-hour shifts.

Mable publishes three sets of averages, all measured from 1 April to 30 September 2026. Each is on a different basis, so read the label before comparing them.

What support workers receive, after Mable’s 10% fee. From Mable’s support worker pricing page:

Mable’s own wording on how it calculates them: “The average hourly rates displayed above are indicative and the Mable Support Engagement Fee of 10% has been deducted. The rates are calculated based on the average rate per support worker for support hours delivered on Mable from 1 April 2026 - 30 September 2026”. These are before the worker’s own tax and super.

What clients pay, with all Mable fees included. From Mable’s pricing page, which says its averages “include all Mable fees”:

The indicative rates guide. Mable’s help centre guide to indicative rates gives a third pair of ranges for the same period: $55 to $65 an hour on weekdays and $64 to $90 on weekends for social support and domestic assistance, and $55 to $65 weekday and $69 to $94 weekend for personal care. Mable says this range “includes the applicable Mable fee at the time” and does not say which fee, so we do not treat it as either of the two tables above.

The three sets will not reconcile line for line. All are Mable’s own figures, retrieved 10 October 2026.

The floor: $42 an hour

Mable states: “Mable’s minimum agreed rate is $42 per hour, ensuring agreement rates are not lower than the national minimum wage set by the Fair Work Commission” (mable.com.au/pricing, retrieved 10 October 2026). No rate below $42 can be agreed on the platform, so treat any published Mable figure under $42 as out of date or wrong.

How Mable rates sit against the NDIS price limits

These are national maximums under the NDIS Pricing Schedule 2026-27, effective 1 July 2026. Support worker limits rose about 4.8% for 2026-27.

Read the gap between a Mable rate and a cap carefully. Price limits are ceilings, not prices. No provider is obliged to charge the cap and many charge less, so the difference between a Mable rate and the cap is not money you would otherwise have spent. It is the headroom in the schedule.

For support work, the figure to compare with a cap is what the client pays. Mable’s published weekday ranges with all Mable fees included top out at $70 for social support and $72 for domestic assistance, both below the $73.58 weekday cap. The top of the personal care range ($74, rounded to the dollar) is about level with it. Mable publishes no Saturday, Sunday or public holiday figure, so there is no like-for-like comparison on those rows. On weekends, the top of Mable’s published personal care range ($108) sits above the Saturday cap, so check with your plan manager before agreeing a rate above a cap. Nursing and therapy sit under different NDIS caps again, which you can look up in our NDIS Price Guide.

Why weekend rates are higher on Mable

Support workers on Mable set their own rates, and weekend rates run higher because:

• Award benchmarks: the SCHADS Award pays employees 1.50x base on Saturdays and 2x on Sundays, and independent workers price against the same benchmark
• Opportunity cost: workers give up personal and family time
• Market demand: weekend availability is scarcer

Practical tip: agree a weekend rate with a regular worker in advance rather than booking ad hoc.

Mable Platform Fees Explained

For Clients (NDIS Participants):

• 7.95% client platform fee: added on top of the agreed hourly rate
• Mable’s own example: $58/hour agreed rate totals $62.61/hour

For Support Workers:

• 10% support engagement fee: deducted from the agreed rate
• Mable’s own example: a $58/hour agreed rate leaves $52.20 in pocket

Mable Platform Benefits for NDIS Participants

Cost Savings: Often cheaper than traditional agency rates despite fees Background checks: Mable lists an NDIS Worker Screening Check and at least 2 references as mandatory for every worker Flexibility: Book support when you need it, no long-term contracts Choice: Access to a large pool of support workers across Australia Transparency: Workers set their own rates within NDIS price limits

How Mable Support Workers Work

For NDIS Participants

1. Create Profile: Set up your participant profile with support needs
2. Search Workers: Browse support worker profiles in your area
3. Book Services: Direct booking through secure platform
4. Receive Support: Meet your chosen support worker
5. Rate & Review: Provide feedback to help other participants

For Support Workers

1. Platform Registration: Complete comprehensive verification process
2. Profile Creation: Build detailed profile with qualifications and experience
3. Client Matching: Receive booking requests from participants
4. Service Delivery: Provide support services as booked
5. Payment Processing: Mable pays workers through the platform. Regular Payments arrive around two business days after Mable collects from the client, with optional Express Pay for faster access. Check Mable’s current payment terms.

Benefits of Using Mable for NDIS Support

Participant Benefits

Cost Effectiveness

• No agency markup on top of the worker’s rate. Mable adds a 7.95% client platform fee instead
• Direct negotiation with support workers
• Both fees are published up front on Mable’s pricing page

Quality Assurance

• Every support worker completes Mable’s sign-up and verification process, which includes an NDIS Worker Screening Check
• Comprehensive insurance coverage included
• Ratings and reviews from other participants
• Platform monitoring and quality control

Flexibility and Choice

• Access to a large pool of verified support workers
• Book support from 2 hours to ongoing arrangements
• Change or cancel bookings with reasonable notice
• No lock-in contracts or minimum commitments

Support Worker Benefits

Fair Payment

• Keep 90% of hourly rate (10% support engagement fee)
• Regular Payments about two business days after Mable collects from the client, with optional Express Pay
• No agency deductions or hidden fees
• Competitive rates above award minimums

Work Flexibility

• Choose your own hours and clients
• Accept or decline booking requests
• Set your own availability
• Work with multiple participants

Professional Support

• Platform training and resources
• Insurance coverage for all bookings
• Support for work-related issues (check Mable’s current support hours)
• Professional development opportunities

Finding Quality Mable Support Workers

What to Look For in Support Worker Profiles

Qualifications and Experience

• Relevant disability support qualifications
• Experience with your specific support needs
• Specialised training (autism, aged care, mental health)
• Professional references and testimonials

Ratings and Reviews

• High participant satisfaction scores (4.5+ stars)
• Detailed reviews from other NDIS participants
• Consistent positive feedback over time
• Response to any negative feedback

Availability and Reliability

• Regular availability that matches your needs
• Quick response times to messages
• Reliability record with other participants
• Flexibility for emergency or changed bookings

Support categories on Mable and what they pay

Mable groups its published averages by service type. The figures below are Mable’s own, for the 1 April to 30 September 2026 window, after Mable’s 10% fee has been deducted (Mable’s support worker pricing page).

Social support and domestic assistance: $50 to $59/hour weekday for social support and $50 to $60/hour for domestic assistance, $63 to $86/hour weekend for both

• Gardening, shopping and housework
• Meal preparation and meal delivery
• Companionship and community outings
• Transport and social support

Personal care: $50 to $61/hour weekday, $68 to $90/hour weekend

• Showering, dressing and grooming
• Toileting and continence support
• Medication assistance
• Hoist, transfer, manual handling and mobility

On the same page and the same after-fee basis, Mable also publishes weekday averages for nursing ($65 to $105), physiotherapy ($135 to $165) and occupational therapy ($149 to $171). Mable publishes no separate rate band for behaviour support or complex care, so if that is what you need, ask individual workers.

Mable vs Other NDIS Support Platforms

Best For: Mable is ideal for self-managed and plan-managed participants who want choice and potentially lower costs. Agency-managed participants must use registered providers like Hireup or traditional agencies. Another way to compare your options is to browse independent support workers on Carevo, where you post a request and are contacted directly by whichever worker responds to it (worker checks are self-reported by workers).

Support workers choosing where to work can see fees, pay and joining requirements side by side in Mable vs Hireup vs Carevo for support workers.

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Mable Reviews 2026: Common Themes

The quoted lines below are illustrative composites of themes that come up repeatedly in public reviews and in conversations with participants. They are not verbatim testimonials. We do not publish star ratings or scores for Mable, because we have no survey, sample or dataset that would support one.

What participants like

Control over support worker selection

• “Finally have control over who comes into my home”
• Choose from multiple workers and try different options
• Read detailed profiles before making contact
• No being assigned random workers

Cost control on weekend support

• “I can see the rate before I book, and I agreed it myself”
• Both Mable fees are published up front
• The platform fee (7.95% at the time of writing, check Mable for the current figure) is clear and predictable
• Workers often negotiate better rates for regular clients

Flexibility and direct communication

• Direct messaging with workers for scheduling
• No agency intermediary delays
• Quick response times from motivated workers
• Ability to build personal relationships

Large worker pool

• A large pool of workers across Australia
• Good availability even in regional areas
• Multiple language options
• Specialised skills and experience available

What participants complain about

Worker availability can be inconsistent

• “My regular worker went on leave and I had to scramble for backup”
• Independent workers manage their own schedules
• No guaranteed coverage during worker absences
• Some popular workers have limited availability

Consistency varies between workers

• “Had to trial 4 different workers before finding the right fit”
• Each worker is a separate sole trader, so style and approach vary
• Finding the right match can take more than one trial session

The 7.95% platform fee adds up

• “On $30,000/year support budget, that’s $2,385 in platform fees”
• Fee is charged on every booking
• Can’t bypass platform once you find a worker
• No bulk or loyalty discounts

Administrative burden for participants

• “I spend hours managing bookings and worker communications”
• Self-management requires significant time
• Coordinating multiple workers is complex
• You’re responsible for all issue resolution

No service for agency-managed plans

• “My plan switched to agency-managed and I can’t use Mable anymore”
• Participants on NDIA-managed plans cannot use the platform at all
• Forces switch to traditional providers mid-relationship
• No grandfathering for existing arrangements

Mable vs Managed Providers: User Experience Comparison

Which model suits you depends on how much control you want versus how much admin you want to take on. There is no single right answer.

Bottom Line: Is Mable Worth It?

Mable works well for participants who:

• Have self-managed or plan-managed funding
• Are confident managing support worker relationships
• Have time to coordinate their own services
• Want maximum control over worker selection
• Are comfortable with variable quality and availability
• Can handle administrative tasks

Consider managed providers if you:

• Have agency-managed plans (Mable won’t work)
• Want guaranteed service continuity
• Prefer professional coordination
• Need 24/7 emergency support
• Want comprehensive services (SIL, nursing, therapy)
• Prefer less administrative responsibility

Common Participant Experiences

The scenarios below are illustrative examples drawn from common feedback patterns, not quotes from named individuals.

Positive Experience:

“Mable gave me control back after years of agencies sending random workers. The 7.95% fee is worth it for the flexibility and choice. Perfect for my self-managed plan.”

(Illustrative: self-managed participant)

Mixed Experience:

“Good for basic support work, but when my needs became more complex I switched to a registered provider. Mable is great for simple needs, not complex care.”

(Illustrative: participant who moved to a registered provider)

Negative Experience:

“Spent more time managing workers and dealing with cancellations than the platform fee was worth. Switched to an agency and pay slightly more but have zero stress.”

(Illustrative: participant who switched to an agency)

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How to sign up for Mable (step by step)

For NDIS participants

1. Check your plan type. You need a self-managed or plan-managed NDIS plan. Agency-managed plans cannot use Mable.
2. Create your account at mable.com.au. You will need your NDIS plan number, ID, and a description of your support needs.
3. Set up your profile. Describe what support you need, your location, preferred times, and any specific requirements (language, gender preference, experience with your disability type).
4. Search for workers. Filter by location, availability, qualifications, ratings, and hourly rate. Read profiles and reviews carefully.
5. Message your shortlist. Contact 3-5 workers through the platform. Discuss your needs, expectations, and availability before booking.
6. Book a trial session. Start with a single session to test compatibility before committing to regular bookings.
7. Set up regular support. Once you find the right worker, book ongoing sessions. Keep 1-2 backup workers in case of cancellations.

For support workers

1. Get your documents ready. Mable lists these as mandatory for all services: an ABN, an NDIS Worker Screening Check, completed infection control training, at least 2 references, and a profile photo and bio (Mable’s support worker page, checked 10 October 2026). More applies for nursing, allied health and personal care, for work with under 18s, for transport, and in Tasmania and the ACT, so check Mable’s current requirements. The guide to becoming an independent support worker covers the ABN and the screening check.
2. Register on mable.com.au and complete the verification process. This includes identity checks, document uploads, and reference verification.
3. Build your profile. Include your qualifications, experience, specialisations, availability, and a professional photo. Detailed profiles get more bookings.
4. Set your rates. Mable’s minimum agreed rate is $42 an hour. Mable’s own published weekday averages after its 10% fee are $50 to $59 for social support, $50 to $60 for domestic assistance and $50 to $61 for personal care, with weekend averages of $63 to $86 and, for personal care, $68 to $90, measured from 1 April to 30 September 2026 (Mable’s support worker pricing page). Mable deducts a 10% support engagement fee from whatever you agree. If you would rather keep the full rate, you can also register as an independent support worker on Carevo. A profile is free and Carevo takes no commission; contacting care requests needs the Support Worker Plan, $99 a month ex GST with a 7 day free trial.
5. Respond to enquiries promptly. Fast response times improve your visibility on the platform and build your reputation.
6. Deliver quality support and collect reviews. Your rating is your most important marketing tool on the platform.

Mable Safety and Quality Assurance

Comprehensive Background Checking

• NDIS Worker Screening Check: Mandatory for all services
• Working with Children Check: For work with children and teenagers under 18
• Working with Vulnerable People card: Mandatory in Tasmania and the ACT
• Reference Verification: At least 2 references
• Infection control training: Mandatory for all services
• Identity Verification: Government ID and address verification

This list follows Mable’s support worker page, checked 10 October 2026. That page does not name a National Police Check in its mandatory list, so check Mable’s current requirements.

Insurance Coverage

• Sessions booked and invoiced through Mable include support worker insurance
• Coverage applies to support work activities arranged through the platform
• For the current scope and limits of cover, check Mable’s own published terms

Platform safety

• Secure Messaging: All communication through monitored platform
• Support channels: Contact Mable’s support team for safety concerns (check current support hours)
• Incident Reporting: Comprehensive reporting and response system
• Quality Monitoring: Regular quality assurance checks

Mable Support Worker Training and Development

Mandatory Training Requirements

• Disability Support Fundamentals: Platform-specific training module
• NDIS Understanding: Framework and participant rights training
• Safety and Risk Management: Workplace safety and emergency procedures
• Communication Skills: Effective support and participant interaction

Optional Professional Development

• Specialised Support Training: Autism, mental health, complex care
• First Aid Certification: CPR and emergency response training
• Equipment Operation: Specialised equipment and assistive technology
• Behaviour Support: Positive behaviour support strategies

Common Mable Support Questions

How Much Does Mable Cost?

Mable charges a 7.95% client platform fee on all bookings. Support workers also pay a 10% support engagement fee from their earnings. Despite these fees, using Mable can be cheaper than traditional agencies because workers set their own rates with no agency markup. Mable’s own example: a $58/hour agreed rate totals $62.61/hour after the client platform fee.

Is Mable NDIS Registered?

Important Clarification: Mable is NOT a traditional registered NDIS provider - it’s an online platform that connects participants with independent support workers. Mable doesn’t fit into provider registration categories because they don’t provide support directly.

Who Can Use Mable:

• Self-managed participants: Full flexibility to use Mable
• Plan-managed participants: Can book independent workers on Mable
• Agency-managed (NDIA) participants: Cannot use Mable - must use registered providers only

What Happens if My Support Worker Doesn’t Show Up?

If a support worker cancels or doesn’t show up, you can search for and book replacement support through the platform, and Mable’s support team can help. Cancellation terms and any related credits are set out in Mable’s own policies, so check Mable’s current terms.

Getting the most from Mable

Building Long-Term Support Relationships

• Start with trial sessions to test compatibility
• Communicate clearly about expectations and preferences
• Provide constructive feedback to help workers improve
• Build routine with reliable, trusted support workers
• Maintain backup options for holiday coverage

Managing Multiple Support Workers

• Consistent communication about support needs and changes
• Clear scheduling to avoid conflicts and confusion
• Regular reviews of support quality and effectiveness
• Team coordination for complex support needs
• Backup arrangements for emergency situations

What 20 hours a week costs on Mable

Using the bottom and top of Mable’s published weekday ranges for social support and domestic assistance ($59 to $72 an hour, what clients pay with all Mable fees included, 1 April to 30 September 2026), 20 hours a week works out as:

This is a Carevo calculation, not a Mable figure. Method: Mable’s published weekday range multiplied by 20 hours and by 52 weeks, with no allowance for weekend hours, travel, cancellations or rate changes.

We do not publish a comparison against a “typical agency rate”, because we have no dataset of agency rates that would make the comparison honest. Ask any provider you are considering for their schedule of rates in writing, and compare it against the same Mable range above.

Related Tools

Looking for specific NDIS pricing information? Try these tools:

• NDIS Price Guide 2026-27 - Browse all support item codes and current price limits
• NDIS Pay Rate Calculator - Calculate support worker hourly rates
• NDIS Budget Planner - Plan your NDIS budget allocation

Frequently asked questions about Mable support worker rates

How much do Mable support workers get paid?

Mable support workers set their own rates, above Mable’s minimum agreed rate of $42 per hour. Mable publishes average rates after its 10% support engagement fee has been deducted: $50 to $59 per hour on weekdays for social support, $50 to $60 for domestic assistance and $50 to $61 for personal care. Weekend averages are $63 to $86 for social support and domestic assistance and $68 to $90 for personal care (Mable’s support worker pricing page). Mable calculates these as the average rate per support worker for support hours delivered from 1 April to 30 September 2026. They are before the worker’s own tax and super.

What are Mable weekend rates for support workers?

Mable publishes one weekend band, not separate Saturday and Sunday rates. After Mable’s 10% fee has been deducted, the published weekend average is $63 to $86 per hour for social support and domestic assistance and $68 to $90 per hour for personal care, measured from 1 April to 30 September 2026 (Mable’s support worker pricing page). Individual workers set their own weekend rates above Mable’s $42 minimum agreed rate.

How much do Mable workers charge for public holidays?

Mable does not publish a public holiday rate. Worker profiles on Mable carry indicative rates for weekday, weekend and 24-hour shifts only, and Mable’s published average ranges cover weekday and weekend. Any public holiday loading is agreed directly between the participant and the worker, so ask before you book.

What fees does Mable charge support workers?

Mable charges support workers a 10% support engagement fee deducted from the agreed rate. In Mable’s own example, a worker who agrees $58/hour receives $52.20 after the fee. Workers also handle their own tax and superannuation as independent contractors.

How much does Mable cost for participants?

Participants pay a 7.95% client platform fee added to the agreed hourly rate. Mable’s own worked example is a $58 agreed rate plus the fee, totalling $62.61 per hour. This fee covers platform use, insurance, and payment processing.

Are Mable support workers qualified and safe?

Mable lists an NDIS Worker Screening Check, at least 2 references and completed infection control training as mandatory for every support worker (Mable’s support worker page, checked 10 October 2026). A Working with Children Check is needed to work with under 18s, and nursing, allied health and personal care have their own requirements. Check Mable’s current requirements for your support type. Sessions booked and invoiced through Mable include support worker insurance.

Can I use my NDIS funding to pay Mable support workers?

Self-managed and plan-managed participants can use their NDIS funding on Mable. However, agency-managed (NDIA) participants cannot use Mable because they must use registered NDIS providers only, and Mable is a platform, not a registered provider.

How do Mable rates compare to traditional agencies?

Mable rates can be lower than traditional agencies despite the 7.95% platform fee, because workers set their own rates and there is no agency markup on top. Actual savings depend on the rate each worker sets and the agency you compare against.

Do Mable workers get travel allowance?

Mable travel allowance varies by worker and is negotiated individually. Most workers include travel time and costs in their hourly rate or charge separately for distances over 10-15km. This is typically $0.85-1.20 per kilometer based on ATO rates.

How often do Mable support worker rates increase?

Mable rates track the annual NDIS pricing review, which sets price limits from 1 July each year in the NDIS Pricing Schedule. Individual workers may also adjust their rates based on experience, qualifications, or market demand. Participants receive advance notice of any rate changes from their regular workers.

What happens if my Mable support worker cancels or doesn’t show up?

If a support worker cancels or doesn’t attend, you can search for and book replacement support through the platform, and Mable’s support team can help. Cancellation terms and any related credits are set out in Mable’s own policies, so check Mable’s current terms.

Can I book the same support worker regularly on Mable?

Yes, once you find a compatible support worker, you can book them for regular ongoing support. Many participants develop long-term relationships with preferred workers, booking them for weekly or daily support sessions. You can also maintain backup workers for holiday coverage.