Complex care providers in New South Wales
Compare complex care providers across New South Wales (NSW). 1,682 families in New South Wales have used Carevo to find a provider.
For complex care
- 6,357 providers across New South Wales
- Funded via NDIS Community Nursing / High Intensity Daily Personal Activities
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Best Complex Care providers in New South Wales
Showing 10 of 6357 providers·How we chose these
Punchbowl, NSW and 52 othersAlso servesArtarmon, NSW · Ashfield, NSW · Auburn, NSW · Austral, NSW · Belmore, NSW · Blacktown, NSW · Cabramatta, NSW · Campbelltown, NSW · Campsie, NSW · Caringbah, NSW · Carlton, VIC · Casula, NSW · +40 more · National provider
- 10+ families connected
- Specialises in Personal care, Cleaning
Care Steps Australia is among the highest-ranked NDIS registered providers in Punchbowl, New South Wales in our data. They have a track record of following through on more than 20 enquiries from families who connected through Carevo. Families most often connect with them for personal care and cleaning. Most enquiries to them come from families and carers.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Temora, NSW and 11 othersAlso servesAlbury, NSW · Broome, WA · Bunbury, WA · Griffith, NSW · Joondalup, WA · Junee, NSW · Leeton, NSW · Maylands, WA · Perth, WA · Springdale, NSW · Wagga Wagga, NSW · National provider
- 25+ families connected
- Specialises in Cleaning, Personal care, Gardening
Enhance Hope Services works across 17 NDIS support categories in Temora, New South Wales. Most enquiries to them come from families and carers. They have a track record of following through on more than 25 enquiries from families who connected through Carevo. They are most often contacted for cleaning and personal care.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Queanbeyan, NSW and 27 othersAlso servesBelconnen, ACT · Brisbane, QLD · Canberra, ACT · Canberra Airport, ACT · Chapman, ACT · Coombs, ACT · Evatt, ACT · Florey, ACT · Forest Lake, QLD · Garran, ACT · Gungahlin, ACT · Harrison, ACT · +15 more · National provider
- 25+ families connected
- Specialises in Cleaning, Personal care, Transport
Haven Care Australia works across 19 NDIS support categories in Queanbeyan, New South Wales. Most enquiries to them come from participants directly. They have a track record of following through on more than 30 enquiries from families who connected through Carevo. They are most often contacted for cleaning and personal care.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
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Parramatta, NSW and 46 othersAlso servesAlbury, NSW · Arndell Park, NSW · Artarmon, NSW · Baulkham Hills, NSW · Bella Vista, NSW · Blacktown, NSW · Bossley Park, NSW · Box Hill, NSW · Bungarribee, NSW · Castle Hill, NSW · Central Coast, NSW · Chester Hill, NSW · +34 more · State-wide provider
- 25+ families connected
- Specialises in Personal care, Allied health
Based in Parramatta, New South Wales, Enable Community is an NDIS registered provider. Personal care and allied health are among their most-requested supports. They have a track record of following through on more than 30 enquiries from families who connected through Carevo. Registered across 22 NDIS support categories, including Assistance in Coordinating or Managing Life Stages, Transitions and Supports, Assistance to access and/or maintain employment and/or education and shared living support.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Physiotherapist
Campbelltown, NSW and 41 othersAlso servesAlbion Park, NSW · Albion Park Rail, NSW · Appin, NSW · Bankstown, NSW · Bass Hill, NSW · Belmore, NSW · Blacktown, NSW · Brighton-le-Sands, NSW · Camden, NSW · Camden Head, NSW · Camden South, NSW · Castle Hill, NSW · +29 more · State-wide provider
- 25+ families connected
- Fast responder, usually replies within 2 hours
- Specialises in Nursing, Personal care, Cleaning
Gracelife Care Services is an NDIS registered provider in Campbelltown, New South Wales. They have a track record of following through on more than 25 enquiries from families who connected through Carevo. Families most often connect with them for nursing and personal care. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
A lady name is Ruth was so very kindly and very helpfully! I'm happy to say it!
Verified care seeker, Sydney
Maitland, NSW and 6 othersAlso servesCentral Coast, NSW · Cessnock, NSW · Lake Macquarie, NSW · Newcastle, NSW · Raymond Terrace, NSW · Thornton, NSW · State-wide provider
- 10+ families connected
- Specialises in Nursing, Personal care
Alana Care Support Services works across 10 NDIS support categories in Maitland, New South Wales. Support coordinators often connect their participants with them. They have a track record of following through on more than 15 enquiries from families who connected through Carevo. They are most often contacted for nursing and personal care.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Tuggerah, NSW and 25 othersAlso servesAberglasslyn, NSW · Bateau Bay, NSW · Beresfield, NSW · Berkeley Vale, NSW · Central Coast, NSW · Charlestown, NSW · Erina, NSW · Gosford, NSW · Greta, NSW · Hamlyn Terrace, NSW · Hillsborough, NSW · Hornsby, NSW · +13 more · State-wide provider
- 10+ families connected
- Specialises in Personal care, Cleaning, Transport
Ozability Support Services works across 17 NDIS support categories in Tuggerah, New South Wales. They operate across New South Wales. They have a track record of following through on over a dozen enquiries from families who connected through Carevo. They are most often contacted for personal care and cleaning.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Kellyville, NSW and 23 othersAlso servesBaulkham Hills, NSW · Belmore, NSW · Box Hill, NSW · Campbelltown, NSW · Castle Hill, NSW · Central Coast, NSW · Greenacre, NSW · Guildford, NSW · Liverpool, NSW · Mambourin, VIC · Mount Druitt, NSW · Oran Park, NSW · +11 more · National provider
- 5+ families connected
- Specialises in Personal care, Cleaning, Social support
Based in Kellyville, New South Wales, Nena Cares is an NDIS registered provider. Registered across 13 NDIS support categories, including shared living support, transport assistance and daily personal care. Personal care and cleaning are among their most-requested supports. They support both NDIS and aged care funding.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Carlingford, NSW and 124 othersAlso servesAlbury, NSW · Armidale, NSW · Auburn, NSW · Ballina, NSW · Bankstown, NSW · Banora Point, NSW · Bass Hill, NSW · Bathurst, NSW · Baulkham Hills, NSW · Bega, NSW · Belconnen, ACT · Berkeley, NSW · +112 more · National provider
- 50+ families connected
- Fast responder, usually replies within 2 hours
- Specialises in Personal care, Cleaning
Austral, NSW and 7 othersAlso servesBankstown, NSW · Campbelltown, NSW · Fairfield, NSW · Hurstville, NSW · Liverpool, NSW · Sydney, NSW · Sydney Olympic Park, NSW · Regional provider
- Fast responder, usually replies within an hour
- Specialises in Personal care, Social support
Based in Austral, New South Wales, Mbt4 Care is an NDIS registered provider. Registered across 14 NDIS support categories, including high intensity personal care, transport assistance and community participation. Personal care and social support are among their most-requested supports. They also offer dietetics.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
How we rank providers
Rankings in New South Wales are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.
- How this list is built. Providers shown here are registered with the NDIS for High Intensity Daily Personal Activities and Community nursing care for high needs, or offer nursing and personal care.
- Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
- Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
- Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
- Local presence. Providers confirmed in New South Wales rank above those covering only the broader region.
What "Trusted" means. The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.
6,357
providers in New South Wales
32,006
providers nationally
What "Verified care seeker" means. Any care-seeker feedback shown above is from a real person who used Carevo to connect with that provider and then told us how it went. We only publish feedback tied to a genuine, matched enquiry, never anonymous, unsolicited, or paid reviews.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them yourself. Here is what each listing shows and where to check it. A listing on Carevo is not an endorsement.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionComplex Care at a Glance
Funding
NDIS Community Nursing / High Intensity Daily Personal Activities, Support at Home (clinical care category), DVA, Private
Availability
7 days a week
Wait Time
Usually within 1-2 weeks
Cost
$100-$170+/hour for clinical nursing care
Hours
Flexible scheduling, including weekends
Median Response
6 minutes
Complex Care in New South Wales (NSW): what to know
Carevo lists 6,357 complex care providers with active coverage in New South Wales, concentrated around Sydney, Newcastle, the Central Coast and Wollongong but reaching regional NSW as well. Families in NSW made 1,240 support requests through Carevo in the last 90 days.
6,357
Providers in NSW
2,900
NDIS registered
202
Active in last 30 days
1,240
Requests, last 90 days
72%
Connected within 1 hour
Coverage by region in New South Wales
| Region | Providers | Busiest area |
|---|---|---|
| Blacktown | 410 | Blacktown |
| Canterbury-Bankstown | 323 | Bankstown |
| Liverpool | 299 | Liverpool |
| Sydney | 280 | Sydney |
| Cumberland | 205 | Auburn |
| Campbelltown | 197 | Campbelltown |
| Penrith | 168 | Penrith |
| Fairfield | 157 | Fairfield |
| Camden | 153 | Oran Park |
| The Hills Shire | 148 | Bella Vista |
Workers delivering NDIS supports in New South Wales need the NDIS Worker Check (NDISWC), administered by the NSW Office of the Children’s Guardian. 2900 of the 2945 complex care providers listed in NSW are registered with the NDIS Quality and Safeguards Commission. Unregistered providers can still deliver many supports if your plan is plan managed or self managed.
NDIS price caps do not change by state: the NDIS Pricing Arrangements and Price Limits set the same maximum rates in New South Wales as everywhere else in Australia.
What families say about providers in NSW
Feedback shared by families after connecting with providers on Carevo. Quotes are anonymous and providers cannot edit them.
“Arranged an appointment on Friday”
“A lady name is Ruth was so very kindly and very helpfully! I'm happy to say it!”
“Brilliant service Dr Said had a wonderful manner with my father (& me) and made such a difference with great recommendations for ongoing care”
“Excellent, energetic and over effective service.”
How much does complex care cost in New South Wales?
Complex Care in New South Wales typically costs $100-$170+/hour for clinical nursing care (NDIS price-limited; funding via NDIS or Support at Home). Actual rates vary by provider, funding type, and the level of support required.
How to pay for complex care
Funding options include NDIS Community Nursing / High Intensity Daily Personal Activities. Eligibility depends on your assessment and plan.
Complex Care by suburb in New South Wales
Browse providers in the busiest areas, or use any suburb page to see who services your postcode.
What Is Complex Care?
Complex care is home-based clinical support for people with high-level or multiple medical needs, such as ventilator management, tracheostomy care, enteral tube feeding, complex wound management or multi-drug medication regimens. It is delivered by registered nurses and specially trained support workers rather than general personal care staff, and on the NDIS it is funded through specific nursing line items including Community Nursing Care and High Intensity Daily Personal Activities (NDIS Pricing Schedule 2026-27).
How to Choose a Complex Care Provider
The rankings above use the methodology explained in the criteria section, but four factors matter most when narrowing down a complex care provider. Registration: confirm NDIS Quality and Safeguards Commission registration specifically covers High Intensity Daily Personal Activities or Community Nursing Care, since general NDIS registration does not guarantee this approval. Response time: complex clinical issues, a blocked catheter or a ventilator alarm, cannot wait days, so ask how the provider staffs after-hours and weekend call-outs. Pricing transparency: request an itemised quote benchmarked against NDIS price limits rather than a flat estimate. Coverage: verify the provider has rostered clinical staff actually servicing your area, not just a listed service radius. Carevo tracks 28,004 NDIS-registered providers nationally, and cross-checking registration and coverage against that record narrows the list quickly.
Which Funding Pays for Complex Care, and Who Qualifies?
NDIS participants access complex care through specific nursing supports, primarily Community Nursing Care and High Intensity Daily Personal Activities, not generic Core Supports funding. Eligibility depends on the clinical need being disability-related; the NDIS does not fund supports that are the health system’s responsibility, such as acute treatment or general palliative care (NDIS Pricing Schedule 2026-27). Older Australians with clinical needs, such as wound care or medication management, can instead access Support at Home, where clinical care is funded 100% by government within the participant’s classification budget, up to Classification 8 at roughly $78,106 a year (Department of Health and Aged Care 2025). A My Aged Care assessment sets Support at Home eligibility and classification level.
Availability
Carevo lists 28,004 NDIS-registered providers across 4,782 suburbs nationally, with 93% of NDIS provider replies logged within 24 hours. Complex care almost always involves a wider team, so most families also connect with allied health professionals for therapy input and, where NDIS-funded, a support coordinator to manage nursing and allied health supports within one plan.
How this page is compiled
The provider rankings and figures on this page come from Carevo platform records, including provider registrations, measured response times and coverage, together with the cited official sources. Carevo is an Australian platform that connects families with vetted NDIS and aged care providers. Carevo does not deliver care itself.
Helpful NDIS resources for New South Wales
Guides to help you understand your plan, budget, and supports.
Frequently Asked Questions
How many complex care providers are there in New South Wales?
There are 6357 complex care providers with active listings in New South Wales (NSW) on Carevo. Providers are ranked by trust score based on real outcomes with families on our platform, not by who pays for placement.
How much does complex care cost in New South Wales?
Complex Care in New South Wales typically costs $100-$170+/hour for clinical nursing care (NDIS price-limited; funding via NDIS or Support at Home). Actual rates vary by provider and the level of support required.
How quickly can I start with a provider in New South Wales?
Providers in New South Wales respond to new requests in a median of 6 minutes, and 72% of families are connected within an hour. Most services can start within 1-2 weeks.
Does Carevo cover regional New South Wales or just the capital?
Both. Carevo lists providers across all of New South Wales, including regional and rural areas. Many providers service wide regions, and some supports (like plan management) are delivered Australia-wide by phone and online portal.
Which areas of New South Wales have the most complex care providers?
By local government area, coverage on Carevo is deepest in Blacktown (410 providers), Canterbury-Bankstown (323 providers), Liverpool (299 providers). Regional NSW is covered too: many providers service wide areas beyond their base suburb.
Do I have to use an NDIS registered provider for complex care in NSW?
It depends on how your plan is managed. Agency-managed (NDIA-managed) funding can only be spent with registered providers, while plan-managed and self-managed participants can also use unregistered providers. 2900 of the 2945 complex care providers listed in NSW on Carevo are NDIS registered.