Home care package providers in Australian Capital Territory

Where can I find a full list of home care package providers in Australia?

The complete official list is the Find a provider tool on My Aged Care (2026), which covers every home care provider registered with the Aged Care Quality and Safety Commission. Because Support at Home replaced Home Care Packages for new participants on 1 November 2025, search for Support at Home providers. The ranked list above narrows that register to providers with measured response times and current coverage on the Carevo platform.

The provider market in 2026

Support at Home commenced on 1 November 2025 and funds home care for new participants across eight classifications, with annual budgets from $10,731 to $78,106, indexed each 1 July (Department of Health and Aged Care, 2026). Government price caps were deferred in May 2026, so prices vary and comparison decides how many care hours a budget buys. Carevo lists 2,619 aged care providers across 1,797 suburbs, of which 468 have recently responded to new client inquiries.

How to narrow the ranked list above

The top-ranked providers on this page were ordered using the methodology explained above: registration status, measured response speed, coverage, and pricing signals.

Check registration first. The Aged Care Quality and Safety Commission’s public register shows each provider’s registration category and any regulatory decisions against them.

Then test pricing transparency. Because price caps were deferred, hourly prices still differ between registered providers, and a lower unit price buys more hours from the same budget. A provider that will not hand over a complete price list before you sign is telling you something.

Response time is a useful proxy for reliability. On Carevo, 70 percent of new client inquiries get a provider response within an hour and 93 percent within 24 hours.

Finally, confirm the provider staffs your suburb with its own employed workers rather than subcontracting the shifts to another organisation.

What replaced the Home Care Packages Program in November 2025?

Support at Home replaced the Home Care Packages Program for new participants on 1 November 2025 (Department of Health and Aged Care, 2025). New clients are assessed through the Single Assessment System and assigned one of eight funding classifications instead of the old four package levels.

Budgets are released quarterly. The Commonwealth Home Support Programme continues separately and will not move into Support at Home before 1 July 2027. People already on a package transitioned automatically, and the government has stated no one will be worse off.

What happened to Home Care Package levels 1 to 4?

Levels 1 to 4 now exist only as transitioned classifications for people who were receiving, or approved for, a package on or before 31 October 2025, and their funding carried across to Support at Home unchanged.

As at 1 November 2025 the transitioned amounts are $10,986.50 a year for Level 1, $19,319.45 for Level 2, $42,055.30 for Level 3, and $63,758.20 for Level 4, indexed each 1 July (My Aged Care, 2025). New clients cannot receive these levels. Transitioned clients also keep the former lifetime contribution cap of $86,185.23 rather than the higher new-entrant cap.

What fees do home care package providers charge for care and package management?

Providers cannot charge a separate package management or administration fee under Support at Home. Overheads must be built into the single unit price of each service, and care management is capped at 10 percent of your budget (Department of Health and Aged Care, 2025).

Entry and exit fees are banned, and the Aged Care Quality and Safety Commission can order refunds where a provider has overcharged. The service price itself is not yet fixed: caps were due to start on 1 July 2026 but were deferred in May 2026, so two registered providers can charge different hourly rates for the same support. Compare full price lists, not headline rates.

What services are included in a home care package?

A home care budget pays for personal care, nursing care, domestic assistance, transport to appointments, light gardening, allied health, and respite care. It can also fund minor home modifications, mobility equipment, and continence aids when they are part of your care plan.

Under Support at Home, clinical care such as nursing and allied health is fully government funded outside your budget (Department of Health and Aged Care, 2025), so more of your funding goes to personal and domestic support. Your care manager helps you decide how it is spent.

Questions to ask a provider before signing a service agreement

1. What is your registration category with the Aged Care Quality and Safety Commission? A good answer names the category outright; verify it on the Commission’s public provider register.
2. Can I have your complete price list in writing? A full list of unit prices with overheads included, not headline rates.
3. How much of my budget will go to care management each quarter? A dollar figure at or under the 10 percent cap.
4. Who employs the workers who will come to my home? Directly employed, police-checked staff with a named supervisor beats a roster of subcontractors.
5. Have you been subject to any Commission decisions or sanctions? A straight answer you can match against the Commission’s published regulatory decisions.
6. What notice period applies if I leave? A short notice period and written confirmation that there are no exit fees.

Where providers are available

Carevo lists home care providers in 1,797 suburbs across every state and territory, with the deepest supply in NSW. Compare providers in Sydney, Melbourne, Brisbane, and Perth, or the suburb directory below. If your needs are entry-level rather than complex, look at the Commonwealth Home Support Programme first; it uses the same My Aged Care entry point.

How this page is compiled

The provider rankings and figures on this page come from Carevo platform records, including provider registrations, measured response times and coverage, together with the cited official sources. Carevo is an Australian platform that connects families with vetted NDIS and aged care providers. Carevo does not deliver care itself.