Home care package providers in Canberra, Australian Capital Territory

Home Care Package services in Canberra are subsidised by the Australian Government, which pays an annual subsidy directly to your chosen provider. The subsidy amount depends on your package level, ranging from around $10,000 per year for a Level 1 package to over $60,000 per year for a Level 4 package. Individual service rates typically range from Based on Support at Home funding classification (1-8).

Provider fees come from your package budget, not from your own pocket in most cases. However, providers charge an administration or management fee, which can range from 15% to 35% of your total package budget. This fee covers care coordination, compliance, and administrative costs. Comparing management fees is one of the most important steps when choosing a provider, because a lower fee means more money left for direct services.

You may also be asked to pay an income-tested care fee as a co-contribution, assessed by Services Australia based on your income. For most pensioners, this fee is nil or minimal. Full pensioners pay no income-tested fee.

A basic daily fee may also apply. Providers can charge up to 17.5% of the basic age pension per day as a basic daily fee, though some providers choose not to charge this.

Home Care Packages are funded by the Australian Government through the My Aged Care system. To access a package, you need to be assessed by an Aged Care Assessment Team (ACAT) and assigned a package level. The funding goes directly to your approved provider, and you draw down on it for services throughout the year.

Home Care Package (HCP) subsidy: The government pays a subsidy to your chosen provider on your behalf. You do not receive this money directly. Instead, the provider manages the budget and uses it to pay for approved services. You receive a monthly statement showing expenditure, remaining budget, and provider fees.

Department of Veterans' Affairs (DVA): Veterans holding a DVA Gold or White Card may be eligible for home care services under DVA programs, separately from or in addition to HCP. Some providers are experienced in managing both HCP and DVA entitlements. Ask providers about their DVA experience when enquiring.

Commonwealth Home Support Programme (CHSP): CHSP provides entry-level subsidised support for older Australians who do not yet need a full Home Care Package. If you are waiting for a package to be assigned, CHSP services can provide basic assistance in the interim. A My Aged Care referral is required.

Private payment: You can pay privately for additional services on top of your package, or access services privately if you are waiting for a package. Private rates are similar to HCP service rates. Some providers offer package-style arrangements for private clients, where they coordinate care and manage a budget on your behalf.

A Home Care Package provider coordinates and delivers a range of home-based services to support you to live independently. Services can include personal care, domestic assistance, meals, transport, social support, home modifications, and allied health services, depending on your package level and assessed needs.

The process starts with a My Aged Care assessment. An ACAT assessor visits you at home, assesses your care needs, and recommends a package level. You are then placed in the national queue and assigned a package when one becomes available. Once assigned, you have 56 days to select a provider and enter into a Home Care Agreement.

When you choose a provider, they will conduct a care assessment to understand your goals and needs in detail. They will develop a care plan with you and assign a care coordinator who manages your services and budget. Your care coordinator is your main point of contact for arranging, adjusting, and reviewing your services.

You should receive a monthly statement from your provider showing exactly how your funds have been spent, what fees have been charged, and the balance remaining. Transparency in fee reporting is a sign of a quality provider.

If your needs increase, you can request a reassessment through My Aged Care to be considered for a higher package level. If your provider is not meeting your needs or their fees are too high, you have the right to transfer to another provider. The package funds follow you to the new provider.