Hearing Services Program - Adults With High Intensity Needs (AH Only)

When to use this code

Use this code when a participant has been approved for high-intensity daily personal activities. These supports are for people with complex care needs requiring workers who have specialised training. The higher price reflects the additional skills and qualifications required. Standard personal care codes should not be used for participants approved at this level.

Common billing scenarios

• A participant purchases an item under this code at the listed price of the quoted rate. The provider submits a claim with the invoice and any supporting documentation.
• A provider supplies equipment and claims the cost directly. If the item exceeds the price limit, the provider must obtain approval for the additional amount before delivery.

Provider notes

• Capital supports are one-off or infrequent purchases rather than ongoing services. Make sure you have the required assessments and approvals before purchasing or delivering items. Capital funding cannot be moved to other budget categories.
• When billing under this code, make sure the support delivered matches the description in the NDIS Support Catalogue. Mismatched codes are a common audit finding. Keep records of the date, time, duration, and nature of each support session.