NDIS incident report generator
Capture an incident clearly and consistently. Record what happened, the immediate actions, any harm, who it was reported to, and follow-up steps, then preview and download a Word (DOCX) file or print to PDF for your records.
Output
DOCX
Or print to PDF
Reportable
24 hours
Then 5 business days
Steps
3 steps
Details, what happened, response
Notify
Commission
Via the NDIS portal
How to use this generator
- 1. Record the participant, the date, time, and place, and who is reporting.
- 2. Describe what happened, the type of incident, and whether it is a reportable incident.
- 3. Capture the response, reporting, and follow-up, then download the DOCX or print to PDF.
Reportable incidents
Registered providers must notify the NDIS Quality and Safeguards Commission of reportable incidents, which include death, serious injury, abuse or neglect, unlawful sexual or physical contact, and unauthorised restrictive practices.
Timeframes: most within 24 hours of becoming aware, with a follow-up report within 5 business days, through the NDIS Commission portal.
In an emergency or where someone is at risk, contact emergency services on 000 first.
Disclaimer: This tool produces a record template only, not legal advice and not a notification to the NDIS Commission. You must still report through the Commission portal and follow your provider incident management system and policies.
Why incident records matter
A clear, factual record protects the participant and the people who support them. It is the basis for any report to the NDIS Quality and Safeguards Commission, for reviewing what went wrong, and for showing an auditor that your incident management system works. Write what you saw and heard, in order, without guessing at motives.
What counts as a reportable incident
For registered providers, the reportable incident categories are the death of a person with disability, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, sexual misconduct including grooming, and the use of a restrictive practice that is not in line with an authorisation or a behaviour support plan. These apply whether the incident happened while supports were being provided or is alleged.
The 24-hour and 5-business-day timeframes
Registered providers must notify the NDIS Commission of most reportable incidents within 24 hours of becoming aware of them, then submit a follow-up report within 5 business days with details such as the impact, actions taken, and steps to prevent it happening again. Unauthorised use of a restrictive practice has its own 5-business-day notification timeframe. Notifications go through the NDIS Commission portal. This tool helps you write the internal record; it does not lodge the report for you.
Keeping records
Providers must record all incidents in their incident management system, including those that are not reportable, and keep those records to review and improve safety. Retention is commonly at least 7 years; check the current rules and your own policy. Store records securely and limit access to people who need it.
How Carevo fits in
Carevo helps participants and families find and compare providers. It does not deliver supports, employ workers, or report incidents on anyone behalf. Use the directory when you are ready to connect with registered providers in your area.
Frequently asked questions
What is a reportable incident under the NDIS?
A reportable incident is a serious incident that a registered NDIS provider must notify to the NDIS Quality and Safeguards Commission. The categories are the death of a person with disability; serious injury; abuse or neglect; unlawful sexual or physical contact, or assault; sexual misconduct including grooming; and the use of a restrictive practice that is not in line with an authorisation or behaviour support plan. These can apply whether the incident happened during the provision of supports or was alleged.
What are the 24-hour and 5-business-day timeframes?
Registered providers must notify the NDIS Commission of most reportable incidents within 24 hours of becoming aware of them, then provide a follow-up report (with details such as the assessment of the impact, actions taken, and steps to prevent recurrence) within 5 business days. Unauthorised use of a restrictive practice has its own 5-business-day notification timeframe. Notifications are made through the NDIS Commission portal.
Who must report an NDIS reportable incident?
The obligation to notify the NDIS Commission sits with registered NDIS providers, through their authorised reportable incidents contact. Workers report incidents to their provider under the provider incident management system. Serious matters may also need to be reported to police, and abuse or neglect concerns can be raised directly with the NDIS Commission by anyone. This tool helps you write the internal record; it does not lodge a report with the Commission.
How long do NDIS providers keep incident records?
Registered providers must have an incident management system that records all incidents, including those that are not reportable, and must keep those records. Under the NDIS Practice Standards and incident management rules, providers are expected to retain incident records, commonly for at least 7 years, and to use them to review and improve safety. Check the current rules and your own policy for the exact retention period that applies to you.
Looking for registered NDIS providers?
Search registered providers by service and location. Carevo connects participants and families with options; incident reporting stays with your provider and the NDIS Commission.
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