Support coordinator match tool

Why matching coordination level matters

The coordination level changes how much active implementation support a participant can reasonably expect. If the level is set too low, critical tasks may be left undone, for example unresolved provider conflicts, missed service transitions, or gaps in safeguarding follow-up. If the level is set too high without clear evidence, funding decisions at review can become harder to justify. A strong rationale ties the requested level to concrete barriers, risk factors, and plan goals.

This tool is designed to frame that rationale early. It does not make NDIA decisions, but it helps teams organise their thinking before plan meetings and provider onboarding discussions.

When Level 1 can be enough

Level 1 is often suitable where implementation is straightforward and the participant can make day-to-day support decisions with limited prompting. Typical examples include a small provider mix, stable informal supports, and clear service pathways already in place.

In practice, this may look like time-limited help with first connections, service handovers, and practical plan navigation, then a transition toward participant-led management as confidence grows.

When Level 2 becomes important

Level 2 is generally considered when coordination is ongoing rather than a one-off setup task. Common signs are multiple providers with overlapping responsibilities, frequent roster or communication issues, and repeated need for mediation to keep supports working together.

Participant capacity also matters. If a person cannot consistently coordinate service changes, follow billing and scheduling communication, or escalate provider concerns independently, a stronger coordination response is often more realistic.

When Specialist Support Coordination is considered

Specialist Support Coordination is usually considered where risk and complexity are significantly higher. This can include restrictive practice contexts, safeguarding concerns, unstable housing, repeated service breakdown, or regular interface with mental health, hospital, justice, child protection, or homelessness systems.

The strongest requests are evidence-led. Useful evidence includes incident trends, failed provider attempts, discharge risks, behaviour support documentation, and records showing why lower-intensity coordination has not been enough.

How Carevo fits in

Carevo is a connection platform that helps participants find and compare providers. It does not deliver support coordination directly. Use this match result to guide questions, shortlist suitable providers, and prepare evidence for NDIA decision-making with your coordinator or planner.