Clover Leaf Sanctuary: A Provider Success Story on Carevo
Gemma Foxton
Customer Lead
We talk a lot about helping families find the right provider. This is the other side of that story: what it looks like for a provider when the right enquiries start arriving. Clover Leaf Sanctuary, the registered nurse-led NDIS provider founded by Ana Yao in Melbourne’s west, did everything by the book and still could not get participants through other platforms. On Carevo, starting with just five suburbs, the clients arrived, and her reach has since grown to 64 suburbs across Victoria.
| Provider | Clover Leaf Sanctuary |
| Founder | Ana Yao, a registered nurse with more than 16 years’ clinical experience, who started out as a personal care assistant in aged care |
| Based | St Albans, Melbourne’s west, serving suburbs across Victoria |
| Registration | Registered NDIS provider |
| Known for | High-intensity and complex nursing care, palliative care at home, and a quality-over-quantity approach |
| Services | Community nursing for high needs, personal care, daily living and life skills, social support, respite, transport, therapeutic and allied health supports, cleaning and gardening |
| Reach on Carevo | Now listed across 64 Victorian suburbs, up from five at the start |
A practice built on quality
The name says a lot about how this provider works. The four-leaf clover stands for faith, hope, love and luck, and “sanctuary” for a safe place. Together they describe what Ana wants every participant to feel: respected, protected and valued.
Clover Leaf Sanctuary was founded by Ana Yao, a registered nurse with more than sixteen years of clinical experience, who started at the very bottom as a personal care assistant in aged care and worked her way up. That background shapes the kind of care she offers. Because she is an RN, she is approved for high-intensity daily activities and complex needs, from community nursing through to palliative care at home. She subcontracts allied health, cleaning and gardening rather than employing them in-house, so she can hold every part of the service to the same standard.
Her care extends to her team as much as her clients. Having worked her way up from the ground floor, she looks after the people who deliver the support, because she knows that well-supported staff give better care.
She is also openly choosy about the work she takes, and proud of it.
I’m not after a lot of clients. I’m after quality of care, not quantity.
That principle runs deep. She will not claim funding a participant does not need, and she insists on proper clinical assessment and documentation before anything goes to the NDIS. It is the kind of rigour that comes with being one of the small minority of providers who are fully registered.
The problem: registered, but the clients weren’t coming
Registration is hard won. It means audits and ongoing compliance, and Ana is proud to be among the small share of providers who hold it. What it did not bring her was participants.
Since I got my registration in 2024, I didn’t get a single participant. The other platforms lean towards unregistered providers, which isn’t fair.
The platforms she had tried cost her money without returning clients. On one, a gardening job she had not approved left her hundreds of dollars out of pocket. For a new business not yet earning, that sting was real.
Trying Carevo
Carevo reached out after seeing her profile and recognised the potential in a registered, nurse-led, quality-focused provider, exactly the kind of operator participants benefit from. She was encouraged to try it before committing to anything, so she did, starting small while she found her feet.
What changed: the clients arrived, and kept coming
The difference showed up quickly, and from a tiny footprint.
Since I started with Carevo, with only five suburbs, I started getting a lot of clients. I thought, wow, this is actually really good.
That last point matters. Real clients from only five suburbs meant the leads were well matched and worth her time, not noise she had to wade through. Where other platforms had effectively buried a registered provider, Carevo put her in front of the families who wanted exactly what she offers. For someone who had paid elsewhere and received nothing, it was a turning point.
You made my life easier. I’m really serious.
The momentum has held. Her reach on Carevo has grown from those original five suburbs to 64 across Victoria, a sign of a provider confident enough to keep expanding where she takes work.
Service agreements in motion
The leads turned into real prospects. At the time of speaking, she had six participants moving towards service agreements, and was working through each one carefully to make sure it was the right fit.
I’ve got six that I’m going to do the service agreement with.
Because Clover Leaf Sanctuary covers nursing, personal care, daily living and allied health under one roof, those participants get continuity most providers cannot offer. They do not have to piece their supports together across several organisations, and they are matched with a registered, RN-led service from the start.
Recognised as a top provider
One thing stood out to her more than she expected: being recognised for the quality she puts in.
They told me I’m one of their top providers, and that I can put it on my website. That’s been very helpful.
For a provider who leads with care standards rather than volume, that recognition landed, and she is keen to share it across her channels, from her website to her social media.
What she tells other providers
Her advice to peers, especially registered ones who struggle to be seen, is direct and enthusiastic.
They’re really good. You’ll definitely get clients, because a lot of people, especially the registered ones, don’t get a lot.
She is active in provider communities where platforms get discussed and compared, and Carevo is the one she speaks up for. Having gone from no participants to a steady flow and a growing footprint, she has become one of its genuine advocates.
About Clover Leaf Sanctuary
Clover Leaf Sanctuary is a registered, nurse-led NDIS provider in Melbourne’s west, founded by registered nurse Ana Yao. It provides high-intensity and complex nursing care, palliative care at home, personal care, daily living and life skills, social support, respite, transport, and therapeutic and allied health supports. Find them at cloverleafsanctuary.com.au.
Business verification. You can confirm Clover Leaf Sanctuary independently, to the same standard as every provider story we publish:
| Detail | |
|---|---|
| Legal name | Clover Leaf Sanctuary Pty Ltd |
| ABN | 11 665 068 173 (verify on ABN Lookup) |
| NDIS registration | Registered NDIS provider (verify on the NDIS Commission register) |
| Website | cloverleafsanctuary.com.au |
Are you a provider? If you would like local NDIS and aged care enquiries coming to you, list your service on Carevo. If you are a participant or family looking for support, you can get matched with the right provider.
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About the author
Back to Blog Customer Lead
Gemma is Carevo's Customer Lead. She spent several years working as a support worker before moving into concierge and partnerships roles, so she writes from the frontline of care.
