Refer participants to high intensity daily support in Mackay, QLD
High Intensity Daily Personal Activities covers complex care needs that go beyond standard personal care.
Refer to high intensity daily support
- 24 registered providers in Mackay
- Category 1: Assistance with Daily Life (Includes SIL)
- Free, no obligation
Takes about 30 seconds.
Best High Intensity Daily Support providers near me
Showing 10 of 24 providers·How we chose these
Mackay, QLD and 58 othersAlso servesAdelaide, SA · Alderley, QLD · Ashmore, QLD · Avoca, QLD · Baldivis, WA · Banks Creek, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Browns Plains, QLD · Bundaberg West, QLD · +46 more · National provider
- 50+ families connected
- Specialises in Personal care, Cleaning, Social support
Heart For Care Disability Services is among the highest-ranked NDIS registered providers in Mackay, Queensland in our data. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Families most often connect with them for personal care and cleaning. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Responded to my enquiry straight away
Verified care seeker, South Brisbane
Mackay, QLD and 69 othersAlso servesAdelaide, SA · Armadale, WA · Aubin Grove, WA · Baldivis, WA · Balga, WA · Beeliar, WA · Bennett Springs, WA · Brisbane, QLD · Bundaberg West, QLD · Burpengary, QLD · Burpengary East, QLD · Cairns City, QLD · +57 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Quality in Home Health is an NDIS registered provider in Mackay, Queensland. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Families most often connect with them for cleaning and personal care. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAdelaide, SA · Brisbane, QLD · Brisbane City, QLD · Bundamba, QLD · Caboolture, QLD · Casula, NSW · Central Coast, NSW · Collingwood Park, QLD · Durack, QLD · East Brisbane, QLD · Forest Lake, QLD · Fortitude Valley, QLD · +28 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Maweja Super Care works across 13 NDIS support categories in Mackay, Queensland. Active on Carevo in the past week. They are most often contacted for cleaning and personal care. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
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Mackay, QLD and 12 othersAlso servesBrisbane, QLD · Brisbane City, QLD · Coffs Harbour, NSW · Griffin, QLD · Ipswich, QLD · Koongal, QLD · Loganlea, QLD · Moreton Bay, QLD · Redcliffe, QLD · Rockhampton City, QLD · South Brisbane, QLD · Urangan, QLD · National provider
- 25+ families connected
- Specialises in Personal care, Cleaning
Based in Mackay, Queensland, People Care Services is an NDIS registered provider. Personal care and cleaning are among their most-requested supports. They have a track record of following through on more than 30 enquiries from families who connected through Carevo. Most enquiries to them come from families and carers.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 88 othersAlso servesAgnes Water, QLD · Albany Creek, QLD · Bahrs Scrub, QLD · Beaudesert, QLD · Bellbird Park, QLD · Bellmere, QLD · Birkdale, QLD · Bongaree, QLD · Boonah, QLD · Bowen, QLD · Brassall, QLD · Brendale, QLD · +76 more · State-wide provider
- 10+ families connected
- Specialises in Personal care, Social support, SIL
Hilltop Caring works across 12 NDIS support categories in Mackay, Queensland. Support coordinators often connect their participants with them. They have a track record of following through on more than 15 enquiries from families who connected through Carevo. They are most often contacted for personal care and social support.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAlbany Creek, QLD · Alderley, QLD · Ashmore, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Bundaberg West, QLD · Caboolture South, QLD · Caloundra, QLD · Cleveland, QLD · Clinton, QLD · +28 more · Regional provider
- 10+ families connected
- Specialises in Personal care, SIL, Social support
Bluetree Care is an NDIS registered provider in Mackay, Queensland. They have a track record of following through on more than 10 enquiries from families who connected through Carevo. Families most often connect with them for personal care and SIL. Support coordinators often connect their participants with them.
How this listing is sourced
Mackay, QLD and 14 othersAlso servesBlacktown, NSW · Brisbane, QLD · Central Coast, NSW · Darra, QLD · Emerald, QLD · Holmview, QLD · Mount Druitt, NSW · Parramatta, NSW · Richmond, NSW · Richmond Lowlands, NSW · Southbank, VIC · St Marys, NSW · +2 more · National provider
- Fast responder, usually replies within an hour
- Specialises in Personal care, SIL, Cleaning
Kuremara Care works across 25 NDIS support categories in Mackay, Queensland. Active on Carevo in the past week. They are most often contacted for personal care and SIL. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker, Registered Nurse
Mackay, QLD and 2 othersAlso servesBrisbane, QLD · Ormeau, QLD · National provider
- Specialises in Cleaning, Personal care
Based in Mackay, Queensland, Centred Care Solutions is an NDIS registered provider. Registered across 12 NDIS support categories, including high intensity personal care, transport assistance and Innovative Community Participation. Cleaning and personal care are among their most-requested supports. They have a strong record of following through with families who reach out through Carevo.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 18 othersAlso servesAlderley, QLD · Ashmore, QLD · Avoca, QLD · Brisbane, QLD · Browns Plains, QLD · Caloundra West, QLD · Coomera, QLD · Helensvale, QLD · Highfields, QLD · Inala, QLD · Mount Abundance, QLD · Murarrie, QLD · +6 more · National provider
- Specialises in Gardening, Cleaning
Based in Mackay, Queensland, Hopesway Support Services is an NDIS registered provider. Most enquiries to them come from families and carers. Gardening and cleaning are among their most-requested supports. Registered across 22 NDIS support categories, including high intensity personal care, Personal Mobility Equipment and household tasks.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Aboriginal Health Worker, Cleaner, Developmental Educators
Mackay, QLD and 10 othersAlso servesBrisbane, QLD · Bundaberg West, QLD · Currajong, QLD · Helensvale, QLD · Mount Isa, QLD · Normanton, QLD · Sarina, QLD · Tablelands, QLD · Thuringowa Central, QLD · Wangaratta, QLD · National provider
- Specialises in Personal care, Cleaning
Cootharinga North Queensland works across 15 NDIS support categories in Mackay, Queensland. They are most often contacted for personal care and cleaning.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
About Mackay, QLD
Population
3,659
Local government area
Mackay (Regional Council)
Providers listed
24
Mackay sits within the Mackay (Regional Council) local government area in QLD. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them before referring a participant. Here is what each listing shows and where to verify it.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 24 high intensity daily support providers in Mackay by NDIS registration group. Registration status is drawn from the NDIS Provider Register, which you can check yourself.
Ranking factors include: NDIS registration status, profile completeness, a provider's track record of responding to families, and whether the listing is claimed. Listings rotate daily to give all providers fair visibility. Paying for a subscription does not affect ranking, and we do not accept payment for higher placement.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About High Intensity Daily Support in Mackay
High Intensity Daily Personal Activities covers complex care needs that go beyond standard personal care. This includes bowel care, ventilator management, tracheostomy care, complex wound management, enteral feeding (PEG/NGT), subcutaneous injections, and seizure management. Providers must hold specific High Intensity registration and employ appropriately qualified staff.
Of the 24 high intensity daily support providers in Mackay, 10 are NDIS registered and 10 have claimed their listing on Carevo. Providers in this area cover 31 different service categories, indicating a diverse range of specialisations.
With 24 providers in Mackay, you have a reasonable range of options when matching participants. Compare registration status, service descriptions, and proximity before making a referral.
High Intensity Daily Support in the Mackay & Rockhampton Region
Sugar cane country. Mining services hub. Gateway to Whitsundays.
Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.
Nearest Hospital
Mackay Base Hospital
Local Council
Mackay Regional Council
Public Transport
TransLink buses, Limited services, car-dependent
High Intensity Daily Support Pricing in Mackay
The following NDIS price limits apply to high intensity daily support in Mackay under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 01_019_0120_1_1 | House or Yard Maintenance | $56.98 per hour |
| 01_020_0120_1_1 | House Cleaning And Other Household Activities | $58.03 per hour |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What High Intensity Daily Support Covers
The High Intensity Daily Support registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
Bowel Care
Assistance with bowel management programs, including manual evacuation techniques. Requires specifically trained workers with competency assessment documentation.
Ventilator and Respiratory Support
Management of ventilators, BiPAP/CPAP machines, suctioning, and respiratory monitoring. Workers need respiratory competency training and access to clinical supervision.
Tracheostomy Management
Care and maintenance of tracheostomy tubes, suctioning, emergency tube replacement procedures. One of the highest-risk support activities requiring specific clinical governance.
Enteral Feeding (PEG/NGT)
Administration of nutrition through PEG tubes or nasogastric tubes, including flushing, site care, and monitoring for complications. Requires trained workers and clear escalation protocols.
Complex Wound Management
Wound care beyond basic first aid, including dressing changes for chronic wounds, pressure injury management, and post-surgical wound care. Usually involves both nursing and support worker roles.
Seizure Management
Monitoring for seizure activity, administering emergency seizure medication (Midazolam), post-seizure care, and documentation. All workers supporting participants with seizure disorders should have seizure first aid training.
Common Referral Scenarios
Real-world situations where you would refer a participant for high intensity daily support in Mackay.
A participant with quadriplegia is being discharged from hospital and needs 24/7 support including ventilator management overnight. Start the referral process 4-6 weeks before discharge. Coordinate with the hospital discharge planner and request a clinical handover.
A participant's current provider cannot cover night shifts for tracheostomy care. You need a second provider with high intensity registration to fill the gap. Ensure both providers communicate about the participant's care plan.
A participant with epilepsy needs a new support worker trained in Midazolam administration. Check that the provider has a Midazolam protocol, that the prescribing GP has provided standing orders, and that the worker completes competency assessment before starting.
What to Expect After Referral
High intensity providers typically conduct a comprehensive clinical assessment before starting services. This includes a home environment risk assessment, clinical task analysis, and development of individual clinical protocols. Expect 2-4 weeks for onboarding. The provider should assign a clinical lead (usually an RN) who oversees worker competency and provides ongoing supervision.
Red Flags to Watch For
Warning signs that a high intensity daily support provider may not be delivering quality services.
No clinical governance framework or named clinical lead
Workers performing clinical tasks they have not been assessed as competent for
No written clinical protocols specific to the participant
Provider unable to provide evidence of worker competency assessments
No escalation pathway for clinical emergencies
Insufficient staffing for the level of support required (e.g., single worker for two-person care)
How High Intensity Daily Support Works with Other Supports
High Intensity supports almost always work alongside Community Nursing (for RN assessments and oversight), Assistive Technology (for medical equipment), and Standard Daily Personal Activities (for non-clinical support during the same shifts). Ensure the high intensity provider coordinates closely with the participant's GP and any specialist medical team.
How to Refer a Participant for High Intensity Daily Support
Step 1
Check plan funding in Category 1
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for High Intensity Daily Support
High intensity referrals require extra diligence. Confirm the provider has staff qualified for the specific clinical task (not just general disability support workers). Request evidence of their clinical governance framework and incident management procedures. For participants transitioning from hospital, coordinate with the discharge planner to ensure continuity.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for high intensity daily support. Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services Mackay and surrounding areas. Some providers listed here cover the broader Mackay & Rockhampton region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
Queensland NDIS Regulations and Compliance
All high intensity daily support providers in Mackay must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in Queensland.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.
Frequently Asked Questions
What qualifies as high intensity support under the NDIS?
High intensity supports include bowel care, ventilator or respiratory support, tracheostomy management, complex wound care, enteral feeding (PEG or NGT), subcutaneous injections, urinary catheter management, and seizure management. These require providers registered under the High Intensity Daily Personal Activities group.
Can a standard support worker deliver high intensity care?
No. High intensity supports require workers with specific clinical training and competency assessments. The provider must have appropriate clinical governance, supervision arrangements, and incident management processes in place.
Can I refer an NDIA-managed participant to an unregistered provider?
No. NDIA-managed participants can only use NDIS registered providers. If the participant is plan-managed or self-managed, they can use both registered and unregistered providers. Check the participant's plan management type before making a referral.
What should I do if there are no available providers in Mackay?
Expand your search to nearby suburbs. Many providers in the Mackay & Rockhampton region service multiple suburbs. You can also submit a referral through our form above, and we will search our full database of high intensity daily support providers in the area.
How do I check if a provider is NDIS registered?
Check the NDIS Provider Register at provider.ndis.gov.au. Search by provider name or ABN. The register shows current registration status, registration groups, and any conditions on registration. Providers listed on Carevo display their NDIS registration status on their profile.
What information should I include when making a referral?
Include the participant's name (with consent), their NDIS plan number, the relevant line items and budget available, the service frequency needed, any specific requirements (cultural, language, gender preference), and your contact details as the referring coordinator. The more detail you provide, the faster the provider can assess whether they can accept the referral.