Refer participants to support coordination in Spring Hill, QLD
Support Coordination helps participants implement their NDIS plan, connect with providers, and build capacity to manage their own supports.
Refer to support coordination
- 1 registered providers in Spring Hill
- Category 7: Support Coordination
- Free, no obligation
Takes about 30 seconds.
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I-Help Disability Services
Spring Hill, QLD and 1 otherAlso servesPreston, VIC · Hyperlocal provider
Specialises in Personal care · Domestic assistance · Transport
They offer comprehensive and compassionate support designed to empower NDIS participants.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
About Spring Hill, QLD
Population
5,974
Median household income
$34,996 p.a.
Local government area
Brisbane (City)
Providers listed
1
Spring Hill sits within the Brisbane (City) local government area in QLD. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How providers are verified
When you refer a participant through Carevo, you are referring to a provider cross-checked against the official Australian registers. Here is what is verified before a provider appears in the directory.
NDIS register cross-check
Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.
Source: NDIS Quality and Safeguards CommissionAged care approval status
Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.
Source: Department of Health and Aged CareABN verification
Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 1 support coordination providers in Spring Hill by NDIS registration group. We verify registration status against the NDIS Provider Register.
Ranking factors include: NDIS registration status, profile completeness, engagement with the platform (claimed listings rank higher), and subscription tier. Listings rotate daily to give all providers fair visibility. We do not accept payment for higher rankings.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About Support Coordination in Spring Hill
Support Coordination helps participants implement their NDIS plan, connect with providers, and build capacity to manage their own supports. Level 1 (Support Connection) provides basic linkage. Level 2 (Coordination of Supports) is the standard level for most participants. Level 3 (Specialist Support Coordination) is for complex cases involving multiple services, high risk, or crisis situations.
Of the 1 support coordination providers in Spring Hill, 1 are NDIS registered and 1 have verified their listing on Carevo. Providers in this area cover 9 different service categories, indicating a diverse range of specialisations.
Provider choice for support coordination is limited in Spring Hill with 1 providers listed. Consider expanding your search to nearby suburbs in the Brisbane South & Logan region, or use the referral form above to have us search our full database.
Support Coordination Pricing in Spring Hill
The following NDIS price limits apply to support coordination in Spring Hill under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 07_001_0106_8_3 | Support Coordination Level 1: Support Connection | $80.06 per hour |
| 07_002_0106_8_3 | Support Coordination Level 2: Coordination of Supports | $100.14 per hour |
| 07_004_0132_8_3 | Support Coordination Level 3: Specialist Support Coordination | $190.54 per hour |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What Support Coordination Covers
The Support Coordination registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
Level 1: Support Connection
Basic linkage to services and supports. Helps participants understand their plan and connect with providers. Lowest level, suitable for participants with straightforward needs and good informal supports.
Level 2: Coordination of Supports
Standard support coordination. Plan implementation, provider research, service agreement management, progress reporting, and plan review preparation. The most common level, suitable for most participants.
Level 3: Specialist Support Coordination
For participants with complex, high-risk needs. Involves multiple interacting services, crisis management, justice system involvement, homelessness risk, or hospital discharge coordination. Higher rate reflects the specialist skills required.
Common Referral Scenarios
Real-world situations where you would refer a participant for support coordination in Spring Hill.
A participant's current Level 2 coordinator is leaving and they need a replacement. When referring, provide a handover document covering active providers, pending referrals, and plan review dates.
A participant with complex psychosocial needs and justice system involvement needs Level 3 specialist coordination. Refer to a coordinator with specific experience in the intersection of disability and criminal justice.
A participant is unhappy with their coordinator and wants to switch. Help them understand their right to change, then refer to an alternative coordinator. Ensure a proper handover period where both coordinators overlap for continuity.
What to Expect After Referral
When a participant transitions to a new coordinator, expect a 2-4 week handover period. The outgoing coordinator should provide a written handover document, and the incoming coordinator should contact all active providers to introduce themselves. Good coordinators are responsive (reply within 1 business day), proactive about plan utilisation, and transparent about their caseload capacity.
Red Flags to Watch For
Warning signs that a support coordination provider may not be delivering quality services.
Coordinator unresponsive for days at a time
No progress reports or plan review documentation
Coordinator making decisions without consulting the participant
Caseload so large that participants receive minimal attention
No handover documentation when the participant changes coordinators
Coordinator recommending providers they have a financial relationship with without disclosure
How Support Coordination Works with Other Supports
Support Coordination interacts with every other support category because the coordinator's role is to connect and manage all services. When referring to a specialist Level 3 coordinator, ensure they have experience with the specific complexity involved (psychosocial, justice, housing crisis) rather than just general coordination experience at a higher rate.
How to Refer a Participant for Support Coordination
Step 1
Check plan funding in Category 7
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for Support Coordination
This page is useful when a participant needs to change support coordinators, when you need to refer a complex participant to a Level 3 specialist coordinator, or when helping a participant who does not yet have support coordination in their plan understand what is available. For SC-to-SC referrals, check the receiving coordinator's current caseload capacity before referring.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for support coordination. Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services Spring Hill and surrounding areas. Some providers listed here cover the broader Brisbane South & Logan region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
Queensland NDIS Regulations and Compliance
All support coordination providers in Spring Hill must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in Queensland.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.