Refer participants to support coordination in Thornton, NSW
Support Coordination helps participants implement their NDIS plan, connect with providers, and build capacity to manage their own supports.
Refer to support coordination
- 21 registered providers in Thornton
- Category 7: Support Coordination
- Free, no obligation
Takes about 30 seconds.
Best Support Coordination providers near me
Showing 10 of 21 providers·How we chose these
Thornton, NSW and 6 othersAlso servesCentral Coast, NSW · Cessnock, NSW · Lake Macquarie, NSW · Maitland, NSW · Newcastle, NSW · Raymond Terrace, NSW · State-wide provider
- 10+ families connected
- Specialises in Nursing, Personal care
Alana Care Support Services is among the highest-ranked NDIS registered providers in Thornton, New South Wales in our data. They have a track record of following through on more than 15 enquiries from families who connected through Carevo. Families most often connect with them for nursing and personal care. Support coordinators often connect their participants with them.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Thornton, NSW and 170 othersAlso servesAberdeen, NSW · Aberglasslyn, NSW · Abermain, NSW · Adamstown, NSW · Adamstown Heights, NSW · Anna Bay, NSW · Arcadia Vale, NSW · Argenton, NSW · Ashtonfield, NSW · Avoca Beach, NSW · Bar Beach, NSW · Barnsley, NSW · +158 more · National provider
- 10+ families connected
- Specialises in Cleaning, Personal care
Allabilities Cares is an NDIS registered provider in Thornton, New South Wales. They have a track record of following through on more than 10 enquiries from families who connected through Carevo. Families most often connect with them for cleaning and personal care. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Thornton, NSW and 9 othersAlso servesAshtonfield, NSW · Cessnock, NSW · Charlestown, NSW · Maitland, NSW · Newcastle, NSW · Raymond Terrace, NSW · Rutherford, NSW · Singleton, NSW · Telarah, NSW · Hyperlocal provider
- Fast responder, usually replies within an hour
- Specialises in Respite care, Nursing, Personal care
Diverse Ideas Australia works across 12 NDIS support categories in Thornton, New South Wales. They focus closely on their local area. They are most often contacted for respite care and nursing. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
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Thornton, NSW and 19 othersAlso servesBelmont, NSW · Blackalls Park, NSW · Bonnells Bay, NSW · Central Coast, NSW · Cessnock, NSW · Kurri Kurri, NSW · Lennox Head, NSW · Maitland, NSW · Maryland, NSW · Medowie, NSW · Nelson Bay, NSW · Newcastle, NSW · +7 more · State-wide provider
- Fast responder, usually replies within an hour
- Specialises in Accommodation support
Based in Thornton, New South Wales, Aspire Disability Group is an NDIS registered provider. Support coordinators often connect their participants with them. Accommodation support are among their most-requested supports. Registered across 13 NDIS support categories, including shared living support, Assistance to access and/or maintain employment and/or education and household tasks.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Thornton, NSW and 5 othersAlso servesChisholm, NSW · Maitland, NSW · Newcastle, NSW · Raymond Terrace, NSW · Wollongong, NSW · Regional provider
- Specialises in Cleaning
Greenvalley Support Services is an NDIS registered provider in Thornton, New South Wales. Families most often connect with them for cleaning. Registered across 12 NDIS support categories, including household tasks, shared living support and high intensity personal care. Active on Carevo in the past week.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Cleaner
Thornton, NSW and 7 othersAlso servesCharlestown, NSW · Kurri Kurri, NSW · Lake Macquarie, NSW · Maitland, NSW · Nelson Bay, NSW · Newcastle, NSW · Singleton, NSW · Hyperlocal provider
- Specialises in Respite care
MID Support is an NDIS registered provider in Thornton, New South Wales. Families most often connect with them for respite care. Most enquiries to them come from families and carers. Registered across 11 NDIS support categories, including transport assistance, group and centre activities and community participation.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker
Thornton, NSW and 9 othersAlso servesCessnock, NSW · Dungog, NSW · Lake Macquarie, NSW · Maitland, NSW · Nelson Bay, NSW · New Lambton, NSW · Newcastle, NSW · Port Stephens, NSW · Singleton, NSW · Hyperlocal provider
- Specialises in Advocacy
Nurse Next Door Newcastle works across 10 NDIS support categories in Thornton, New South Wales. They are most often contacted for advocacy. They focus closely on their local area.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Specialises in Assistance Animals, Cleaning, Life Skills
Advocating Care Services works across 12 NDIS support categories in Thornton, New South Wales.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Specialises in Allied Health, Cleaning, Equipment
Based in Thornton, New South Wales, Beresfield Community Care is an NDIS registered and aged care approved provider. Registered across 13 NDIS support categories, including Assistance in Coordinating or Managing Life Stages, Transitions and Supports, transport assistance and Assistive Products for Personal Care and Safety. Active on Carevo in the past week.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Approved Aged Care provider (Department of Health)
- Business address on file
- Team includes Cleaner, Disability Support Worker, Registered Nurse
Thornton, NSW and 15 othersAlso servesBranxton, NSW · Cessnock, NSW · East Branxton, NSW · East Maitland, NSW · Greta, NSW · Maitland, NSW · Metford, NSW · Newcastle, NSW · Pokolbin, NSW · Rutherford, NSW · Singleton, NSW · Singleton Heights, NSW · +3 more
- Specialises in Cleaning, Personal Care, Social Support
Big House works across 7 NDIS support categories in Thornton, New South Wales.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker
About Thornton, NSW
Population
8,062
Local government area
Maitland (City)
Providers listed
21
Thornton sits within the Maitland (City) local government area in NSW. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them before referring a participant. Here is what each listing shows and where to verify it.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 21 support coordination providers in Thornton by NDIS registration group. Registration status is drawn from the NDIS Provider Register, which you can check yourself.
Ranking factors include: NDIS registration status, profile completeness, a provider's track record of responding to families, and whether the listing is claimed. Listings rotate daily to give all providers fair visibility. Paying for a subscription does not affect ranking, and we do not accept payment for higher placement.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About Support Coordination in Thornton
Support Coordination helps participants implement their NDIS plan, connect with providers, and build capacity to manage their own supports. Level 1 (Support Connection) provides basic linkage. Level 2 (Coordination of Supports) is the standard level for most participants. Level 3 (Specialist Support Coordination) is for complex cases involving multiple services, high risk, or crisis situations.
Of the 21 support coordination providers in Thornton, 10 are NDIS registered and 10 have claimed their listing on Carevo. Providers in this area cover 27 different service categories, indicating a diverse range of specialisations.
With 21 providers in Thornton, you have a reasonable range of options when matching participants. Compare registration status, service descriptions, and proximity before making a referral.
Support Coordination Pricing in Thornton
The following NDIS price limits apply to support coordination in Thornton under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 07_001_0106_8_3 | Support Coordination Level 1: Support Connection | $80.06 per hour |
| 07_002_0106_8_3 | Support Coordination Level 2: Coordination of Supports | $100.14 per hour |
| 07_004_0132_8_3 | Support Coordination Level 3: Specialist Support Coordination | $190.54 per hour |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What Support Coordination Covers
The Support Coordination registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
Level 1: Support Connection
Basic linkage to services and supports. Helps participants understand their plan and connect with providers. Lowest level, suitable for participants with straightforward needs and good informal supports.
Level 2: Coordination of Supports
Standard support coordination. Plan implementation, provider research, service agreement management, progress reporting, and plan review preparation. The most common level, suitable for most participants.
Level 3: Specialist Support Coordination
For participants with complex, high-risk needs. Involves multiple interacting services, crisis management, justice system involvement, homelessness risk, or hospital discharge coordination. Higher rate reflects the specialist skills required.
Common Referral Scenarios
Real-world situations where you would refer a participant for support coordination in Thornton.
A participant's current Level 2 coordinator is leaving and they need a replacement. When referring, provide a handover document covering active providers, pending referrals, and plan review dates.
A participant with complex psychosocial needs and justice system involvement needs Level 3 specialist coordination. Refer to a coordinator with specific experience in the intersection of disability and criminal justice.
A participant is unhappy with their coordinator and wants to switch. Help them understand their right to change, then refer to an alternative coordinator. Ensure a proper handover period where both coordinators overlap for continuity.
What to Expect After Referral
When a participant transitions to a new coordinator, expect a 2-4 week handover period. The outgoing coordinator should provide a written handover document, and the incoming coordinator should contact all active providers to introduce themselves. Good coordinators are responsive (reply within 1 business day), proactive about plan utilisation, and transparent about their caseload capacity.
Red Flags to Watch For
Warning signs that a support coordination provider may not be delivering quality services.
Coordinator unresponsive for days at a time
No progress reports or plan review documentation
Coordinator making decisions without consulting the participant
Caseload so large that participants receive minimal attention
No handover documentation when the participant changes coordinators
Coordinator recommending providers they have a financial relationship with without disclosure
How Support Coordination Works with Other Supports
Support Coordination interacts with every other support category because the coordinator's role is to connect and manage all services. When referring to a specialist Level 3 coordinator, ensure they have experience with the specific complexity involved (psychosocial, justice, housing crisis) rather than just general coordination experience at a higher rate.
How to Refer a Participant for Support Coordination
Step 1
Check plan funding in Category 7
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for Support Coordination
This page is useful when a participant needs to change support coordinators, when you need to refer a complex participant to a Level 3 specialist coordinator, or when helping a participant who does not yet have support coordination in their plan understand what is available. For SC-to-SC referrals, check the receiving coordinator's current caseload capacity before referring.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for support coordination. Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services Thornton and surrounding areas. Some providers listed here cover the broader Hunter & Newcastle region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
New South Wales NDIS Regulations and Compliance
All support coordination providers in Thornton must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in New South Wales.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.
Frequently Asked Questions
What is the difference between Level 2 and Level 3 support coordination?
Level 2 is standard coordination for participants who need help implementing their plan and connecting with providers. Level 3 is specialist coordination for participants with complex, high-risk situations involving multiple interacting services, justice system involvement, homelessness risk, or hospital discharge coordination. Level 3 rates are $190.54/hour vs $100.14/hour for Level 2.
Can I refer an NDIA-managed participant to an unregistered provider?
No. NDIA-managed participants can only use NDIS registered providers. If the participant is plan-managed or self-managed, they can use both registered and unregistered providers. Check the participant's plan management type before making a referral.
What should I do if there are no available providers in Thornton?
Expand your search to nearby suburbs. Many providers in the Hunter & Newcastle region service multiple suburbs. You can also submit a referral through our form above, and we will search our full database of support coordination providers in the area.
How do I check if a provider is NDIS registered?
Check the NDIS Provider Register at provider.ndis.gov.au. Search by provider name or ABN. The register shows current registration status, registration groups, and any conditions on registration. Providers listed on Carevo display their NDIS registration status on their profile.
What information should I include when making a referral?
Include the participant's name (with consent), their NDIS plan number, the relevant line items and budget available, the service frequency needed, any specific requirements (cultural, language, gender preference), and your contact details as the referring coordinator. The more detail you provide, the faster the provider can assess whether they can accept the referral.