Employment Assistance

When to use this code

Use this code for employment-related support. This covers assistance with finding, getting, and keeping a job, including job preparation, workplace modifications, and ongoing support in the workplace. Employment supports help participants build work-related skills and connect with employers who can offer suitable roles.

Common billing scenarios

• An employment support provider spends 3 hours helping a participant prepare a resume and practise interview skills. The 3 hours are claimed under this code.
• An ongoing workplace support session of 1 hour per week helps a participant manage their tasks and communicate with their employer. Each session is billed individually.

Provider notes

• Non-face-to-face delivery is allowed for this code. This means you can bill for activities like report writing, care coordination calls, or progress notes, provided your service agreement with the participant covers these activities. Keep clear records of what non-face-to-face work was done and how long it took.
• This code allows provider travel claims. Travel time to the participant can be billed, but keep in mind the NDIA expects travel to be reasonable. If you are seeing multiple participants in one area, split the travel cost across their plans.
• Short notice cancellation fees apply. If a participant cancels with less than 7 clear days notice (or 2 clear business days for some supports), you can charge up to 90% of the agreed fee. You must document the cancellation and have the cancellation policy in your service agreement.
• Capacity Building funding is time-limited and goal-oriented. Document how the support contributes to the participant’s plan goals, as this will be reviewed at plan reassessment. Unlike Core funding, Capacity Building budgets are usually not flexible across categories.