Refer participants to plan management in The Basin, VIC
Plan Management is a financial intermediary service where a plan manager processes invoices, pays providers, and tracks the participant's NDIS budget.
Refer to plan management
- 1 registered providers in The Basin
- Category 14: Improved Life Choices
- Free, no obligation
Takes about 30 seconds.
Best Plan Management provider near me
Showing 1 of 1 providers·How we rank
Not finding the right match?
Leave your details and we'll connect you with plan management providers in The Basin — no wait list.
No login. No spam. We text or email when a match is ready.
KIVI
The Basin, VIC and 34 othersAlso servesAirport West, VIC · Ballarat Central, VIC · Ballarat North, VIC · Benalla, VIC · Bendigo, VIC · Boronia, VIC · Box Hill, VIC · Broadmeadows, VIC · Clyde North, VIC · Collingwood, VIC · Cranbourne, VIC · Diamond Creek, VIC · +22 more
Specialises in Other Services
KIVI is a dedicated NDIS provider committed to supporting participants in The Basin, VIC. As a registered provider specializing in Plan Management, KIVI ensures NDIS participants in The Basin can access the disability support services they need with confidence and ease. The team understands the importance of seamless financial management for NDIS plans and strives to offer a supportive and reliable service within The Basin community.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
About The Basin, VIC
Population
4,416
Median household income
$36,764 p.a.
Local government area
Knox (City)
Providers listed
1
The Basin sits within the Knox (City) local government area in VIC. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How providers are verified
When you refer a participant through Carevo, you are referring to a provider cross-checked against the official Australian registers. Here is what is verified before a provider appears in the directory.
NDIS register cross-check
Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.
Source: NDIS Quality and Safeguards CommissionAged care approval status
Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.
Source: Department of Health and Aged CareABN verification
Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 1 plan management providers in The Basin by NDIS registration group. We verify registration status against the NDIS Provider Register.
Ranking factors include: NDIS registration status, profile completeness, engagement with the platform (claimed listings rank higher), and subscription tier. Listings rotate daily to give all providers fair visibility. We do not accept payment for higher rankings.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About Plan Management in The Basin
Plan Management is a financial intermediary service where a plan manager processes invoices, pays providers, and tracks the participant's NDIS budget. Plan-managed participants can use both registered and unregistered providers, giving them wider choice. Plan management is funded separately and does not reduce the participant's other funding.
Of the 1 plan management providers in The Basin, 1 are NDIS registered and 1 have verified their listing on Carevo.
Provider choice for plan management is limited in The Basin with 1 providers listed. Consider expanding your search to nearby suburbs in the Eastern Melbourne region, or use the referral form above to have us search our full database.
Plan Management Pricing in The Basin
The following NDIS price limits apply to plan management in The Basin under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 14_034_0127_8_3 | Plan Management - Monthly Fee | $104.45 MON |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What Plan Management Covers
The Plan Management registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
Invoice Processing
Plan managers receive invoices from providers, verify they are within NDIS price limits and plan budget, and process payment. Turnaround should be under 5 business days.
Budget Tracking
Monitoring spending across all plan categories and alerting the participant (and coordinator) when budgets are running low. Good plan managers provide real-time online portal access.
Provider Payments
Paying providers on behalf of the participant. Plan-managed participants can use both registered and unregistered providers, giving them wider choice.
Financial Reporting
Monthly or quarterly budget reports showing spending by category, remaining funds, and projected plan utilisation. Useful for your progress reports and plan review preparation.
Common Referral Scenarios
Real-world situations where you would refer a participant for plan management in The Basin.
A participant is currently NDIA-managed and frustrated by limited provider choice. Recommend plan management at their next plan review. The switch gives them access to unregistered providers while the plan manager handles all invoicing.
A participant's current plan manager has slow invoice processing (2+ weeks) and providers are threatening to stop services. Switch to a plan manager with guaranteed turnaround times and a provider payment portal.
A self-managed participant is overwhelmed by the administrative burden of processing invoices and keeping records. Plan management removes this stress while maintaining broader provider choice than NDIA management.
What to Expect After Referral
Plan management is one of the simplest referrals. The plan manager contacts the participant, sets up their account, and starts processing invoices. Most plan managers offer an online portal where participants and coordinators can view budget balances in real time. Plan management funding is separate and does not reduce the participant's other supports.
Red Flags to Watch For
Warning signs that a plan management provider may not be delivering quality services.
Invoice processing taking more than 5 business days
No online portal for real-time budget visibility
Plan manager not communicating when budgets are running low
Charging for services outside the plan management line items
No monthly budget reports or statements
How Plan Management Works with Other Supports
Plan Management impacts every other support because it determines which providers the participant can access. As a coordinator, develop a relationship with your participants' plan managers. Regular communication about budget utilisation helps you make better referral decisions and avoid overspending.
How to Refer a Participant for Plan Management
Step 1
Check plan funding in Category 14
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for Plan Management
Recommend plan management to participants who want provider choice but do not want to handle invoices themselves. When referring, check the plan manager's turnaround time for invoice processing (ideally under 5 business days), whether they provide a participant portal for budget visibility, and how they handle provider payment disputes. Some plan managers offer monthly budget reports that are useful for your progress reporting.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for plan management. Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services The Basin and surrounding areas. Some providers listed here cover the broader Eastern Melbourne region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
Victoria NDIS Regulations and Compliance
All plan management providers in The Basin must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in Victoria.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.