Refer participants to supported independent living (sil) in Mackay, QLD
Supported Independent Living (SIL) provides assistance with daily tasks in a shared living arrangement.
Refer to supported independent living (sil)
- 42 registered providers in Mackay
- Category 1: Assistance with Daily Life (Includes SIL)
- Free, no obligation
Takes about 30 seconds.
Best Supported Independent Living (SIL) providers near me
Showing 10 of 42 providers·How we chose these
Mackay, QLD and 58 othersAlso servesAdelaide, SA · Alderley, QLD · Ashmore, QLD · Avoca, QLD · Baldivis, WA · Banks Creek, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Browns Plains, QLD · Bundaberg West, QLD · +46 more · National provider
- 50+ families connected
- Specialises in Personal care, Cleaning, Social support
Heart For Care Disability Services is among the highest-ranked NDIS registered providers in Mackay, Queensland in our data. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Families most often connect with them for personal care and cleaning. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Responded to my enquiry straight away
Verified care seeker, South Brisbane
Mackay, QLD and 69 othersAlso servesAdelaide, SA · Armadale, WA · Aubin Grove, WA · Baldivis, WA · Balga, WA · Beeliar, WA · Bennett Springs, WA · Brisbane, QLD · Bundaberg West, QLD · Burpengary, QLD · Burpengary East, QLD · Cairns City, QLD · +57 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Quality in Home Health is an NDIS registered provider in Mackay, Queensland. They have a track record of following through on more than 50 enquiries from families who connected through Carevo. Families most often connect with them for cleaning and personal care. Most enquiries to them come from participants directly.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAdelaide, SA · Brisbane, QLD · Brisbane City, QLD · Bundamba, QLD · Caboolture, QLD · Casula, NSW · Central Coast, NSW · Collingwood Park, QLD · Durack, QLD · East Brisbane, QLD · Forest Lake, QLD · Fortitude Valley, QLD · +28 more · National provider
- 50+ families connected
- Specialises in Cleaning, Personal care, Allied health
Maweja Super Care works across 13 NDIS support categories in Mackay, Queensland. Active on Carevo in the past week. They are most often contacted for cleaning and personal care. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
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Mackay, QLD and 14 othersAlso servesBrisbane, QLD · Brisbane City, QLD · Cairns North, QLD · Capalaba, QLD · Chermside, QLD · East Brisbane, QLD · Enoggera, QLD · Ipswich, QLD · Kenmore, QLD · Park Ridge, QLD · Pimpama, QLD · South Brisbane, QLD · +2 more · National provider
- 50+ families connected
- Fast responder, usually replies within an hour
- Specialises in Cleaning, Personal care, Social support
Skypoint Support Services is an NDIS registered provider in Mackay, Queensland. Families most often connect with them for cleaning and personal care. Registered across 12 NDIS support categories, including household tasks, community participation and group and centre activities. They support both NDIS and aged care funding.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 31 othersAlso servesAlderley, QLD · Ashmore, QLD · Benowa, QLD · Boondall, QLD · Brisbane, QLD · Browns Plains, QLD · Bundaberg West, QLD · Burpengary, QLD · Cairns City, QLD · Cleveland, QLD · Coolum Beach, QLD · Coomera, QLD · +19 more · National provider
- 50+ families connected
- Specialises in Personal care, Cleaning, Social support
Mapple Care is an NDIS registered provider in Mackay, Queensland. Families most often connect with them for personal care and cleaning. Registered across 17 NDIS support categories, including Assistance in Coordinating or Managing Life Stages, Transitions and Supports, Home Modifications and Therapeutic Supports. They operate across multiple states.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 12 othersAlso servesBrisbane, QLD · Brisbane City, QLD · Coffs Harbour, NSW · Griffin, QLD · Ipswich, QLD · Koongal, QLD · Loganlea, QLD · Moreton Bay, QLD · Redcliffe, QLD · Rockhampton City, QLD · South Brisbane, QLD · Urangan, QLD · National provider
- 25+ families connected
- Specialises in Personal care, Cleaning
People Care Services is an NDIS registered provider in Mackay, Queensland. They have a track record of following through on more than 30 enquiries from families who connected through Carevo. Most enquiries to them come from families and carers. Registered across 10 NDIS support categories, including high intensity personal care, daily living skills and transport assistance.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 88 othersAlso servesAgnes Water, QLD · Albany Creek, QLD · Bahrs Scrub, QLD · Beaudesert, QLD · Bellbird Park, QLD · Bellmere, QLD · Birkdale, QLD · Bongaree, QLD · Boonah, QLD · Bowen, QLD · Brassall, QLD · Brendale, QLD · +76 more · State-wide provider
- 10+ families connected
- Specialises in Personal care, Social support, SIL
Based in Mackay, Queensland, Hilltop Caring is an NDIS registered provider. Personal care and social support are among their most-requested supports. They have a track record of following through on more than 15 enquiries from families who connected through Carevo. Support coordinators often connect their participants with them.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
Mackay, QLD and 40 othersAlso servesAlbany Creek, QLD · Alderley, QLD · Ashmore, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane, QLD · Brisbane City, QLD · Bundaberg West, QLD · Caboolture South, QLD · Caloundra, QLD · Cleveland, QLD · Clinton, QLD · +28 more · Regional provider
- 10+ families connected
- Specialises in Personal care, SIL, Social support
Bluetree Care works across 13 NDIS support categories in Mackay, Queensland. Support coordinators often connect their participants with them. They have a track record of following through on more than 10 enquiries from families who connected through Carevo. They are most often contacted for personal care and SIL.
How this listing is sourced
Mackay, QLD and 5 othersAlso servesBrisbane, QLD · Hobart, TAS · Mareeba, QLD · North Lakes, QLD · Rockhampton City, QLD · National provider
- 5+ families connected
- Specialises in Cleaning, Social support, Personal care
Based in Mackay, Queensland, Hugo Care is an NDIS registered and aged care approved provider. Registered across 10 NDIS support categories, including household tasks, daily personal care and shared living support. Cleaning and social support are among their most-requested supports. They support both NDIS and aged care funding.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Approved Aged Care provider (Department of Health)
- Business address on file
- Team includes Cleaner, Social Worker, Welfare Worker
Mackay, QLD and 14 othersAlso servesBlacktown, NSW · Brisbane, QLD · Central Coast, NSW · Darra, QLD · Emerald, QLD · Holmview, QLD · Mount Druitt, NSW · Parramatta, NSW · Richmond, NSW · Richmond Lowlands, NSW · Southbank, VIC · St Marys, NSW · +2 more · National provider
- Fast responder, usually replies within an hour
- Specialises in Personal care, SIL, Cleaning
Kuremara Care works across 25 NDIS support categories in Mackay, Queensland. They typically respond to enquiries quickly. They are most often contacted for personal care and SIL. Active on Carevo in the past week.
How this listing is sourced
- Registered with the NDIS Quality & Safeguards Commission
- Business address on file
- Team includes Disability Support Worker, Registered Nurse
About Mackay, QLD
Population
3,659
Local government area
Mackay (Regional Council)
Providers listed
42
Mackay sits within the Mackay (Regional Council) local government area in QLD. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How to check a provider's credentials
Carevo lists the registration details a provider reports and links you to the official Australian registers so you can confirm them before referring a participant. Here is what each listing shows and where to verify it.
NDIS registration
Listings show whether a provider reports being NDIS registered. You can confirm a provider's current registration and approved support types yourself on the NDIS Commission's public provider register.
Source: NDIS Quality and Safeguards CommissionAged care approval
Listings show aged care approval where it is recorded. You can check a provider's current approval and the services they deliver on the Australian Government's My Aged Care find a provider service.
Source: My Aged Care (Department of Health and Aged Care)ABN you can check
Most listings include the provider's Australian Business Number, shown on the profile. You can look it up on the Australian Business Register to confirm the business is registered and active.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 42 supported independent living (sil) providers in Mackay by NDIS registration group. Registration status is drawn from the NDIS Provider Register, which you can check yourself.
Ranking factors include: NDIS registration status, profile completeness, a provider's track record of responding to families, and whether the listing is claimed. Listings rotate daily to give all providers fair visibility. Paying for a subscription does not affect ranking, and we do not accept payment for higher placement.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About Supported Independent Living (SIL) in Mackay
Supported Independent Living (SIL) provides assistance with daily tasks in a shared living arrangement. SIL is one of the highest-value NDIS supports, often involving 24/7 staffing in shared houses. Providers must hold registration for Assistance with Daily Life Tasks in a Group or Shared Living Arrangement. SIL referrals are among the most complex coordination tasks.
Of the 42 supported independent living (sil) providers in Mackay, 10 are NDIS registered and 10 have claimed their listing on Carevo. Providers in this area cover 33 different service categories, indicating a diverse range of specialisations.
With 42 providers in Mackay, you have a reasonable range of options when matching participants. Compare registration status, service descriptions, and proximity before making a referral.
Supported Independent Living (SIL) in the Mackay & Rockhampton Region
Sugar cane country. Mining services hub. Gateway to Whitsundays.
Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.
Nearest Hospital
Mackay Base Hospital
Local Council
Mackay Regional Council
Public Transport
TransLink buses, Limited services, car-dependent
Supported Independent Living (SIL) Pricing in Mackay
The following NDIS price limits apply to supported independent living (sil) in Mackay under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 01_011_0107_1_1 | Assistance With Self-Care Activities - Standard - Weekday Daytime | $70.23 per hour |
| 01_002_0107_1_1 | Assistance With Self-Care Activities - Standard - Weekday Night | $78.81 per hour |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What Supported Independent Living (SIL) Covers
The Supported Independent Living (SIL) registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
24/7 Supported Living
Round-the-clock support in shared houses, typically 3-5 participants. Staff provide personal care, household management, community access, and overnight support. The most intensive and expensive form of NDIS-funded accommodation support.
Drop-In Support
Scheduled support visits to a participant living independently or semi-independently. Less intensive than 24/7 but provides regular check-ins, assistance with tasks, and safety monitoring.
Host Family Arrangements
Participant lives with a vetted host family who provides a home-like environment and day-to-day support. Less institutional than group homes, suitable for participants who benefit from a family setting.
Common Referral Scenarios
Real-world situations where you would refer a participant for supported independent living (sil) in Mackay.
A participant's aging parents can no longer provide full-time care at home. The participant needs 24/7 SIL with a compatible group of housemates. Start the process 6-12 months before the transition is needed, as SIL placements have long waitlists.
A participant in a current SIL arrangement is unhappy with their housemates or provider. You need to find an alternative SIL vacancy that better matches their needs, cultural background, and personality.
A participant is moving from a group home to a more independent living arrangement with drop-in support. The SIL provider needs to develop a transition plan that gradually reduces support while building the participant's independence.
What to Expect After Referral
SIL referrals are among the most complex coordination tasks. The process involves a roster of care assessment, SIL quote development, NDIA approval of the SIL funding, and matching the participant with a compatible house and housemates. Expect the full process to take 3-6 months minimum. Good SIL providers conduct thorough compatibility assessments and offer trial periods before permanent placement.
Red Flags to Watch For
Warning signs that a supported independent living (sil) provider may not be delivering quality services.
Provider placing participants based on vacancy rather than compatibility
No individual support plans for each participant in the house
High staff turnover leading to inconsistent support
Participant not involved in decisions about their living arrangement
Provider restricting participant choice or access to the community
No transparent breakdown of how SIL funding is spent
Roster of care not reflecting actual support delivered
How Supported Independent Living (SIL) Works with Other Supports
SIL works closely with SDA (the housing component), Therapeutic Supports (therapy delivered in the home), Community Participation (getting out of the house), and Behaviour Support (managing challenging behaviours in shared living). When referring for SIL, also check whether the participant has SDA funding and whether the SIL provider operates in SDA properties.
How to Refer a Participant for Supported Independent Living (SIL)
Step 1
Check plan funding in Category 1
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for Supported Independent Living (SIL)
SIL referrals require extensive planning. Check vacancy availability first, as most SIL houses have waitlists. Confirm the provider's rostering model, staffing ratios, and how they handle overnight support. Request the provider's most recent quality audit results. Coordinate with the participant's family, LAC, and NDIA planner early, as SIL funding requires a separate approval process and roster of care assessment.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for supported independent living (sil). Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services Mackay and surrounding areas. Some providers listed here cover the broader Mackay & Rockhampton region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
Queensland NDIS Regulations and Compliance
All supported independent living (sil) providers in Mackay must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in Queensland.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.
Frequently Asked Questions
How do I refer a participant for SIL in Mackay?
Start by checking which SIL providers have vacancies in Mackay. The participant needs a SIL quote and roster of care assessment as part of the NDIS planning process. Coordinate with the NDIA planner to ensure the participant's plan includes SIL funding. Most SIL placements take 3-6 months to arrange from initial referral to move-in.
What is the difference between SIL and SDA?
SIL is the support (staff) funding. SDA is the housing (building) funding. A participant in SDA housing also needs SIL funding for the staff who provide daily living support. They are separate NDIS budget items. Some providers offer both SIL and SDA; others provide one or the other.
Can I refer an NDIA-managed participant to an unregistered provider?
No. NDIA-managed participants can only use NDIS registered providers. If the participant is plan-managed or self-managed, they can use both registered and unregistered providers. Check the participant's plan management type before making a referral.
What should I do if there are no available providers in Mackay?
Expand your search to nearby suburbs. Many providers in the Mackay & Rockhampton region service multiple suburbs. You can also submit a referral through our form above, and we will search our full database of supported independent living (sil) providers in the area.
How do I check if a provider is NDIS registered?
Check the NDIS Provider Register at provider.ndis.gov.au. Search by provider name or ABN. The register shows current registration status, registration groups, and any conditions on registration. Providers listed on Carevo display their NDIS registration status on their profile.
What information should I include when making a referral?
Include the participant's name (with consent), their NDIS plan number, the relevant line items and budget available, the service frequency needed, any specific requirements (cultural, language, gender preference), and your contact details as the referring coordinator. The more detail you provide, the faster the provider can assess whether they can accept the referral.