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NDIS Housing Support in Mackay, QLD

Find NDIS housing support in Mackay, QLD

Funded via NDIS Core Supports. 8 families in Mackay have used Carevo to find a provider.

43 minutes median response · 54% within 1 hour · 85% within 24 hours

For NDIS housing support

  • 36 verified providers in Mackay
  • Funded via NDIS Core Supports
  • Median response 43 minutes
  • Free quotes, no obligation

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This guide compares accommodation support providers in Mackay, ranked by verification status, NDIS registration, and service breadth. NDIS housing and NDIS accommodation options in Mackay include Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Short Term Accommodation, and Medium Term Accommodation. The 10 providers listed here all service Mackay and surrounding areas and can assist across the full range of NDIS housing and accommodation support needs.

Best NDIS Housing Support providers near me

Showing 10 of 10 providers·How we rank

Trusted provider

Heart For Care Disability Services

Mackay, QLD and 56 others · National provider

Specialises in Personal care · Domestic assistance · Therapy

1

Understanding the unique needs of the Mackay community, the provider offers a comprehensive suite of services designed to enhance independence, foster social participation, and improve overall quality of life.

How we verified this provider

Median response time4 hours
Trusted provider

Mapple Care

Mackay, QLD and 30 others · National provider

Specialises in Personal care · Transport · Equipment hire

2

As a trusted NDIS provider, Mapple Care offers a comprehensive suite of disability support services designed to meet the unique needs of each participant. They are committed to fostering independence, enhancing community participation, and ensuring participants receive the highest quality of care right here in Mackay.

How we verified this provider

Median response time15 hours
NDIS coverage17 groups

Quality Living and Support Services

Mackay, QLD and 16 others · National provider

Specialises in Personal care · Community access · SIL

3

Quality Living and Support Services is a leading NDIS provider dedicated to offering comprehensive disability support to the Mackay community. Understanding the unique needs of individuals with disabilities in Mackay, the provider delivers person-centred care designed to enhance independence and quality of life. From daily personal assistance to specialised nursing care, Quality Living and Support Services is committed to empowering participants in Mackay to achieve their NDIS goals.

How we verified this provider

Median response time49 minutes
NDIS coverage8 groups
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Maweja Super Care Pty Ltd

Mackay, QLD and 38 others · National provider

Specialises in Personal care · Domestic assistance · Transport

4

Maweja Super Care Pty Ltd is a dedicated NDIS provider committed to delivering exceptional disability support services across Mackay. As a registered NDIS provider, the company understands the unique needs of individuals living with disabilities in the Mackay region and strives to empower participants through personalised care plans and a comprehensive range of support options.

How we verified this provider

Median response time3 hours
NDIS coverage13 groups

Bluetree Care Pty Ltd

Mackay, QLD and 39 others · Regional provider

Specialises in Personal care · Domestic assistance · Respite care

5

Understanding the unique needs of the Mackay community, the provider offers a comprehensive suite of NDIS services designed to foster independence, enhance daily living, and promote community participation. Bluetree Care Pty Ltd is committed to delivering high-quality disability support tailored to each participant's goals and aspirations.

Median response time3 hours

Hopesway Support Services

Mackay, QLD and 17 others · National provider

Specialises in Therapy · Gardening · Domestic assistance

6

Understanding the unique needs of individuals with disabilities in this vibrant region, Head Office offers a comprehensive suite of supports designed to enhance independence, foster community engagement, and improve overall quality of life for NDIS participants throughout Mackay.

How we verified this provider

Median response time17 hours

Cootharinga North Queensland

Mackay, QLD and 9 others · National provider

Specialises in Meal preparation · Personal care · Domestic assistance

7

They offer a comprehensive range of NDIS services designed to empower participants and enhance their quality of life within the local community.

How we verified this provider

Median response time1 day

Centred Care Solutions Pty Ltd

Mackay, QLD and 1 other · Hyperlocal provider

Specialises in Domestic assistance · Personal care · Meal preparation

8

Understanding the unique needs of the Mackay community, the provider focuses on empowering individuals to live fulfilling and independent lives. With a person-centred approach, Centred Care Solutions Pty Ltd ensures that participants receive tailored support designed to meet their specific goals and aspirations.

How we verified this provider

Median response time16 hours

Complete Care Assist

Mackay, QLD and 45 others · Regional provider

Specialises in Personal care · Social support · Supported independent living

9

Disability And Dignity Organisation Pty is a dedicated, registered NDIS provider committed to delivering exceptional disability support services throughout Mackay. Understanding the unique needs of individuals in the Mackay region, the organisation focuses on fostering independence and enhancing the quality of life for all participants. With a strong presence in Mackay, they are well-positioned to offer personalised care and support.

How we verified this provider

Median response time13 minutes

Embracing Our Community

Mackay, QLD and 1 other · Regional provider

Specialises in Personal care · Domestic assistance · Transport

10

Embracing Our Community is a leading registered NDIS provider dedicated to delivering exceptional disability support services across Mackay, QLD. Recognising the unique needs of individuals in this vibrant region, the provider offers a comprehensive suite of supports designed to empower participants and foster genuine independence.

How we verified this provider

Median response time27 minutes

How we rank providers

Rankings in Mackay are based on real outcomes between providers and families on our platform. They are recalculated daily and cannot be purchased or influenced by advertising.

  • How this list is built. Providers shown here offer support work.
  • Outcomes with families. We measure what happens after a family contacts a provider. Providers where families report positive outcomes rank higher. Multiple signals are weighted across a rolling window.
  • Service match. Providers are ranked by how closely their registered services and capabilities match what you are searching for.
  • Registration and compliance. NDIS registered and government-approved aged care providers are weighted for meeting quality and safeguards standards.
  • Local presence. Providers confirmed in Mackay rank above those covering only the broader region.

What does "Trusted" mean? The Trusted badge is awarded to providers with a consistent record of positive outcomes with families on our platform. It is based on multiple behavioural signals and family feedback, and it cannot be purchased.

36

providers in Mackay

26,738

providers nationally

How providers are verified

Every provider listed is cross-checked against the official Australian registers before appearing here. This is separate from the Trusted badge, which reflects platform outcomes.

NDIS register cross-check

Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.

Source: NDIS Quality and Safeguards Commission

Aged care approval status

Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.

Source: Department of Health and Aged Care

ABN verification

Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.

Source: Australian Business Register

Complaints process

If you have a concern about any provider, you can lodge a complaint with the NDIS Commission or the Aged Care Quality and Safety Commission at any time. We also accept complaints via our own channel.

Source: NDIS Commission / Aged Care Commission

About Mackay

Mackay sits within the Mackay (Regional Council) council area, home to around 3,659 residents. Connecting with a NDIS housing support provider who already works locally means shorter travel and familiarity with nearby services.

Population

3,659

Local council

Mackay (Regional Council)

Median income

$31,460

Area

3.957 km²

Source: Australian Bureau of Statistics.

NDIS Housing Support at a glance

Funding

NDIS Core Supports - Assistance with Daily Life

Availability

24/7 supported living

Wait time

Intake assessment required, 2-4 weeks

Cost

Varies by support level

Hours

Round-the-clock support available

Median response

43 minutes

How Much Does Accommodation Support Cost in Mackay?

Accommodation support costs in Mackay vary considerably depending on the type of housing arrangement and the level of daily support required. For Supported Independent Living (SIL), costs are typically funded through the NDIS and are not paid directly by the participant. For other accommodation types such as Short Term Accommodation (STA) or Medium Term Accommodation (MTA), costs are drawn from separate NDIS budget categories.

NDIS pricing for accommodation support is governed by the NDIS Pricing Arrangements and Price Limits. SIL funding is based on an assessment of the support hours required each day and is quoted separately from rent and living costs. Participants pay rent from their own income or Disability Support Pension, not from their NDIS plan.

Short Term Accommodation (respite) is funded through NDIS Core Supports and typically runs at a daily rate that covers both accommodation and support costs. Rates depend on the level of support required and whether the accommodation is a shared or individual arrangement.

Medium Term Accommodation is available for up to 90 days and covers situations where a participant is transitioning between homes or waiting for a long-term housing solution to be set up. This is funded separately in the NDIS plan.

Time Indicative rate
SIL (Supported Independent Living) - shared NDIS funded, varies by support hours
SIL (Supported Independent Living) - individual NDIS funded, varies by support hours
Short Term Accommodation (respite) - standard $400 - $700/night
Short Term Accommodation - high support $700 - $1,200/night
Medium Term Accommodation NDIS funded, up to 90 days
Transitional housing support NDIS funded, varies

SIL costs are not paid by participants directly. Rent and living expenses are separate from NDIS support funding. Short Term Accommodation rates are indicative and vary by provider and support intensity. Refer to the current NDIS Pricing Arrangements and Price Limits for maximum allowable rates.

Cost Comparison: Mackay vs Queensland & National

How NDIS housing support costs in Mackay compare with Queensland state averages and national averages. Rates vary by provider, funding type, and level of support required.

Metric Mackay QLD Average National Average
Hourly rate Varies by support level $50 - $68 $52 - $70
Daily rate (8hr) $330 - $460 $330 - $460 $340 - $480
Providers available 10 26,738 nationally

Rates are indicative and based on standard NDIS Price Guide rates and Home Care Package schedules. Actual costs vary by provider and individual service agreement.

How to Pay for Accommodation Support in Mackay

Accommodation support in Mackay is primarily funded through the NDIS, with the type of support determining which budget category applies. Understanding which category covers your needs is important before approaching providers.

NDIS Core Supports: Short Term Accommodation and Assistance with Daily Life costs are drawn from Core Supports. If you need temporary accommodation while your permanent housing is arranged, or regular respite in a supported setting, this is the relevant funding category. Self-managed and plan-managed participants have more choice in selecting providers.

NDIS SIL Funding: Supported Independent Living is a separate NDIS support category. The NDIA assesses your support needs and includes SIL funding in your plan if you meet the criteria. SIL providers receive funding directly based on the agreed support quota. Participants are responsible for their own rent and board costs, which are typically covered through the Disability Support Pension and any Rent Assistance entitlements.

NDIS Medium Term Accommodation: If you are waiting for a long-term housing solution, your plan may include Medium Term Accommodation funding. This covers accommodation costs for up to 90 days and requires a clear pathway to long-term housing to be documented in your plan.

Private payment: Some families choose to privately fund accommodation support arrangements, particularly where NDIS access has not yet been granted or where a bespoke arrangement is needed. Providers can advise on private fee structures.

What to Expect from Accommodation Support in Mackay

Accommodation support covers a range of housing arrangements, from short stays through to long-term shared living with daily support. The process differs depending on which type you are pursuing.

For Supported Independent Living, the process begins with a housing needs assessment. A provider, support coordinator, or your LAC can help gather evidence for your NDIS plan to include SIL funding. Once your plan includes SIL, you can explore vacancies with registered SIL providers in Mackay. Most SIL homes involve shared living with other participants, and rosters of support are built around the collective needs of everyone in the home.

For Short Term Accommodation, the booking process is more straightforward. You or your support coordinator contact a provider, confirm availability, and book using your NDIS Core Supports budget. STA can be used for respite, emergency accommodation, or to trial a supported living arrangement before committing to a longer-term option.

You should expect providers to conduct an intake assessment before confirming a placement. This covers your support needs, any behavioural or medical considerations, and compatibility with existing residents in shared settings. Providers are required to involve you in decisions about your living arrangements.

If a current arrangement is not working, you have the right to explore other options. A support coordinator or NDIS advocate can assist you in transitioning to a different provider or housing arrangement without disrupting your overall plan.

Care Services Available in Mackay

Provider counts by service type in Mackay

Based on 9 actual requests from participants and families in Mackay on Carevo.

    1 Personal care
    2 reqs.
    2 Equipment hire
    2 reqs.
    3 Domestic assistance
    2 reqs.
    4 Specialist disability accommodation
    1 req.
    5 Cleaning
    1 req.
    6 Bathroom Renovation
    1 req.

Real care requests submitted by people in Mackay through Carevo. Updated each build from inquiry records.

Queensland Regulations & Compliance

In Queensland, NDIS providers must be registered with the NDIS Quality and Safeguards Commission and comply with the NDIS Practice Standards. Aged care services are regulated by the Aged Care Quality and Safety Commission under federal legislation. Queensland requires all disability workers to hold a current Blue Card (working with people with disability check) in addition to national screening requirements.

NDIS Quality & Safeguards Commission

Phone: 1800 035 544

Website: ndiscommission.gov.au

Aged Care Quality & Safety Commission

Phone: 1800 951 822

Website: agedcarequality.gov.au

Mackay at a glance

Population 65+

529 (13.1%)

State avg 16.2%

NDIS participants

707

Active support recipients

Aged Care beds

143

Residential care capacity

Home Care Packages

723 active

In-home support

Average wait time

4-6 weeks

State avg 4-6 weeks

Nearest hospital

Mackay Base Hospital

1.4km away

GP clinics

7

Within 5km

Public transport

TransLink buses

Pharmacies

Chemist Warehouse Caneland • Priceline Pharmacy Mackay

Community support

Mackay Senior Citizens • Blue Care Mackay

Sugar cane country. Mining services hub. Gateway to Whitsundays.

Flat terrain. Bluewater Lagoon is accessible. Caneland Central is accessible.

Postcode: 4740
Data: ABS Census, MyAgedCare, NDIS Public Data

Frequently Asked Questions

How quickly do providers respond to enquiries in Mackay?
Based on 13 real provider connections on Carevo in Mackay, providers respond with a median of 43 minutes. 54% of enquiries are connected with a provider within 1 hour, and 85% within 24 hours.
How quickly are NDIS housing support enquiries responded to?
Across 15 NDIS housing support provider connections on Carevo, the median response time is 1 hour 51 min. 33% of enquiries connect with a provider within 1 hour, and 87% within 24 hours.
What NDIS housing options are available in Mackay?
NDIS housing options available in Mackay include Supported Independent Living (SIL), where you live in shared or individual housing with daily support funded through your NDIS plan; Specialist Disability Accommodation (SDA), which is purpose-built housing for people with very high support needs or extreme functional impairment; Short Term Accommodation for respite or temporary stays; and Medium Term Accommodation for transitional periods of up to 90 days. Carevo connects you with 10 NDIS accommodation providers in Mackay across these categories.
How many accommodation support providers are there in Mackay?
There are currently 10 accommodation support providers serving Mackay listed on Carevo. These include NDIS registered SIL providers, Short Term Accommodation operators, and organisations that assist with NDIS housing transitions and tenancy support.
How much does accommodation support cost in Mackay?
Costs vary by accommodation type. SIL support is funded through the NDIS and is not paid directly by participants. Short Term Accommodation rates typically range from $400 to $1,200 per night depending on support intensity. Rent and living costs in all accommodation types are separate from NDIS support funding.
What is the difference between SIL and SDA?
SIL (Supported Independent Living) refers to the daily support provided to help a person live in their home, such as personal care, cooking assistance, and overnight support. SDA (Specialist Disability Accommodation) refers to the physical housing itself, designed for people with extreme functional impairment or very high support needs. A participant can receive SDA funding for the dwelling and SIL funding for the support delivered inside it, though these are assessed and funded separately.
Can I choose who I live with in a SIL home?
You have the right to be involved in decisions about your living arrangements, including who you share a home with. Providers are required to consider compatibility when placing participants in shared supported living. If a living arrangement is not suitable, you can raise this with your provider, support coordinator, or the NDIS Commission.
How do I get SIL funding in my NDIS plan?
SIL funding is not automatically included in an NDIS plan. You need to provide evidence of your support needs, typically through a SIL quote prepared by a registered SIL provider, along with supporting assessments from allied health professionals. A support coordinator can help you gather this evidence and present it to the NDIA.
What is Short Term Accommodation used for?
Short Term Accommodation covers temporary supported accommodation for up to 14 days at a time. It is commonly used for respite (giving carers and participants a break), emergency accommodation, trialling supported living arrangements, or bridging periods between longer-term placements. STA funding is included in NDIS Core Supports.
Can I use accommodation support funding if I live with family?
SIL funding is generally intended for participants who do not live with family carers. If you live with family, your NDIS plan is more likely to include in-home support through Core Supports rather than SIL. That said, some families use Short Term Accommodation to access periodic respite. Speak with your LAC or support coordinator to understand what best fits your situation.
What should I ask an accommodation support provider before committing?
Ask about staff qualifications, staff-to-participant ratios, how they handle after-hours and emergency situations, what their vacancy process looks like, how they manage compatibility between residents, and their complaints process. Also confirm they hold current NDIS registration and understand your specific support needs.

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